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Unifi Official TM UniFi High Speed Broadband Thread V38, READ 1ST PAGE FOR TURBO SPEED INFO!

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ideaplus
post May 20 2020, 01:49 PM

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Very long time looking forward to fibre connection, finally saw dp box installed at my opposite house pole and i decided to take some survey from here, since so many experts in lyn biggrin.gif

Package: Unifi 300Mbps (2 ipad, 5 smartphone, 2 laptops, 1 desktop, and might add tv box and wireless cctv in future) So i think 100Mbps probably no enough for my scenario, right?

As what i know from here, TM sure provide the all-in-one modem+router, which lousy. My house is just single terrace house which about 22x70
1. Should i change to TP Link A9 for future proof?
2. Or use TP Link Deco series for better wifi coverage?
3. Or use TP-Link Easy Smart Switch + another wifi router?

I heard TM will provide fibre service priority to those Streamyx subscriber. For those non Streamyx subscriber, TM might put them hold until further notice. Is this statement true? Unluckily, i'm the one who cancelled Streamyx service few years ago as only 2Mbps available during that time.

Sorry for so many questions tongue.gif

Thanks for any reply in advance
ideaplus
post May 22 2020, 12:01 PM

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QUOTE(misspinky @ May 21 2020, 09:39 PM)
See, I told ya. Fishy. same old tactic from TM when they launch hidden package like this one. They will launch another package again soon just like this one but this time will be official package.
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If this is true, seems unfair who those apply in this moment sad.gif
ideaplus
post May 31 2020, 05:09 PM

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Sorry for stupid question. Is it true new installed fibre service will be offer to streamyx user or tm customer in 1st priorty? As i noticed DP already installed at my opposite neighbor's pole, and i try to ask some agent regarding the package. One of them told me this situation. TM will "hold" even no streamyx user apply unifi packages. Does this true?
ideaplus
post May 31 2020, 07:15 PM

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QUOTE(AjkR06 @ May 31 2020, 06:29 PM)
Ya. That's also what told to me by one of the TM point staff at my area. Port will be 'reserved' first for the current streamyx user at the certain 'lorong'. This project known as CuBB (Copper to unifi broadband migration)
Their telemarketing people will persuade this streamyx user to migrate to unifi and after certain period if this streamyx user still refused to migrate, only then they'll release the port to public.
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Thanks for the reply. Seems this practice is "valid" among all regions. Any other ways for non streamxy/TM users can do for obtaining fibre service? I terminated streamyx few years ago as told only 2Mbps at that moment. And it's really upset as the DP just opposite my neighbor's pole, but i can't/non qualified to apply. Can complaint to MCMC for this issue? cry.gif
ideaplus
post May 31 2020, 11:52 PM

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QUOTE(YoungMan @ May 31 2020, 07:44 PM)
Once you saw DP already installed, it's time to quickly head to nearest TMPoint and register. For newly installed area, usually your address is not yet updated in the system, hence sometimes some agent may tell you that there is no coverage yet. But if you go to TMPoint they can process your application.
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QUOTE(Rainings @ May 31 2020, 08:21 PM)
There is a code and number at the DP box. snap a picture and go to TM point immediately.
They will put u on the list if still no one apply or upgrade to fiber.
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Thanks for all the replies. Actually i did provide the DP picture and proceed thumb print to one of the agent 2 days ago. And i submitted another request thru unifi application online and got the application reference number. So is it still need to heed to TM point for application?

ideaplus
post Jun 1 2020, 12:22 AM

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QUOTE(AjkR06 @ May 31 2020, 08:56 PM)
Perhaps you can just proceed like what other member suggested before. Snap the picture of fdp, then head to the nearest tm point to subscribe. Good luck. Im still waiting for them to proceed the project at my taman. Initially, it was scheduled to be completed by Q3 2020, but delayed again until early Q1 2021 due to mco and current pandemic. smile.gif
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Sorry to hear about your taman's situation. Luckily those contractor still working on it in my taman in MCO period. I saw them writing the number in the yellow square of the pole today. I think i will wait the news from agent since he will have meeting with his manager next week. Will update the status here once got any good news.
ideaplus
post Jun 3 2020, 07:38 PM

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QUOTE(Rainings @ Jun 1 2020, 01:30 AM)
aiks  sweat.gif ... why u went to agent instead of TM Point. By right TM Point should handle everything for u.
Right now if u get it via agent, maybe you will not get free 1 month bill.
Some forumer brought out if apply via agent, because TM need to pay commission to agent, you wont get free one month bill.
Not sure what can you do now, sit down or wait or if u need fiber desperately, i still recommend you go to TM point explain ur situation to them, maybe they can help you.
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Actually that agent told me that i still entitled for the free 1 month subscription as advertised via official unifi website, even sign up thru him. As my area have weak network with Maxis/Celcom/Digi, i have to apply unifi for internet. Yup, I'm planning to go TM point this Sunday and see what to do to secure my application with unifi.
ideaplus
post Jun 26 2020, 12:21 PM

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Finally, heard my area fibre was opened yesterday and saw a van with 3 person tm staff visited houses by houses to promote unifi. Maybe they were approaching those streamyx customers, as they didn't approach my 2 premises which without streamyx. And i forward information to another agent, and he said all dp there already locked/blocked and only can be release by provide them existing streamyx account. That agent told me to wait until further notice.

So the only way i can do is just wait? Or i can apply maxis home fibre, since all ports considered "full"? mad.gif mad.gif mad.gif

Some own opinion:-
As normal business practice, company should approach or expand business to potential customer, but for TM looks different. They rather to provide the priority for streamyx users to change to unifi, but profit might be same or lesser since streamyx is more expensive than unifi. Just my two cents hmm.gif hmm.gif hmm.gif

This post has been edited by ideaplus: Jun 26 2020, 12:28 PM
ideaplus
post Jun 26 2020, 05:27 PM

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QUOTE(go626201 @ Jun 26 2020, 03:54 PM)
I think the reason why they give streamyx user 1st maybe because
1.most of them no longer having contract,if they change to maxis then really loss profit
2.loyal customer 1st is not wrong
3.unifi get less complain so existing customer will see the difference from streamyx.
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As there are only 8 ports at the dp, these 8 ports release to existing streamyx users or new customers actually provide the same return ratio to TM. Moreover, profit is higher if streamyx + unifi, instead of streamyx = unifi

Does SKMM or kpdnhep can do anything on this issue? sad.gif sad.gif
ideaplus
post Jun 27 2020, 10:30 AM

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QUOTE(Candy12 @ Jun 26 2020, 07:05 PM)
My advise is don't bother and join in early with the excitement. Let them get it right first, wait like 3-6 months after everything settled down when the service is available then apply other ISP. They'll eventually release if too many unused ports inside the FDP not utilized.

TM Unifi contract is very unfair, must pay all 24 remaining months if you don't want to use anymore.Doubt your neighbors all silly enough to sign up and get tied another 24 months.

Actually there 's no such thing as not enough of ports. The fibre cable that serves the telephone poles on the lane or street(lorong/jalan) you live at got at least 6 strands of fibre inside each can split upto 8 ports.

Easily can put 5 FDP boxes on each road each serving 8 ports = upto 40 ports per row of houses.

The row of houses you live in got 40 homes total?
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There was only 1 dp with 8 ports in my jalan which consists around 20 houses (10 houses per row), and another 2 DPs with 8 ports in my next jalan which consists around 20 houses (10 houses per row). I can foreseen port will be full quickly as either wired or wireless signal were weak in my area. The only fast internet only left fibre, no choice.

QUOTE(YoungMan @ Jun 26 2020, 07:31 PM)
You can try to apply through TMpoint, or try apply for Maxis. Whoever can give port you take up their package.
Unfortunately only TM can add port. You can do is to keep complain until they give you port.

Also because now Streamyx pay RM69 only, TM will try to push streamyx users to at least Unifi RM89.
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I did went to TM point but they said that dp number can't found in their system, so they can't proceed any application. But weirdly, agent can proceed with thumb print for application. I'm quite believed some of them already "locked" in system just to make their preferred customer can apply 1st.
So in my case, can i just apply maxis home fibre? As i heard, new fibre strictly for unifi only, and won't open for maxis until port full. So still haven't decide until i get reply from agent.

QUOTE(Daniel Hyuuga @ Jun 26 2020, 09:07 PM)
Streamyx is often terminated when converted to Unifi, so there is no Streamyx + Unifi, unless of course if the applicant wants to use both. The reason the agent never show up at your door because you are not in TM's database. Much said deploying ports takes quite a fortune from TM, so the agents only approach houses with Streamyx because houses with current TM service can guarantee TM's investment will be worthwhile.

When your house is not in TM's database, TM can't really gamble since that particular house might not be interested in subscribing residential internet. Some people only need cellular internet and it is enough for them. And for this you can't really blame TM, as you can try plead to Maxis to lay their own fibre but you will get a big fat NO, or if they see you desperate enough to have res. internet, their common answer is "we wait for TM" because they only look for profit. Try ask TIME, TIME only want to invest in metropolitan cities which can secure them profit return from investment.

Trust me, if telco's are willing to invest together, our nation internet would be better. Monopoly was put to end ages ago yet no telco willing to step up and invest, but instead only rely on TM.
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Neighbor A = Streamyx
Me = Unifi
Instead of persuade neighbor A switch to unifi, why just let me to subscribe unifi? Streamyx + unifi > Streamyx = unifi

I believed all these dps didn't entered into system. They ™ deliberately "locked" just to persuade existing streamyx users to convert to unifi based on their list. Agent can help me apply and i done with thumb print already. Now is wait the reply from agent whether able to get port in this situation.
ideaplus
post Jun 27 2020, 12:47 PM

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QUOTE(Daniel Hyuuga @ Jun 27 2020, 10:53 AM)
If through agent, your house most likely is not inside the system yet and agent will wait until port is available which god knows when (agent cant access the waiting list system). Better return to TMPoint and ask them to put your name and house inside waiting list system (pm me for procedures, I will help guide). This will help you secure a port and notify TM you want Unifi.

About persuading neighbor, again those coming from house to house are usually agents. Rarely TM staff goes outside from house to house. Since your neighbor is already in TM's list, they can secure commission. Another reason those agents don't bother to show up on you because you could change your mind later on to not have Unifi.

Also avoid agents, many issues can come later on as they could care less if they screw up applications because people will automatically blame TM if misunderstandings/conflict happens.
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Actually i did submitted my application thru agent, but he said can't guarantee anything as TM priority 1st for existing streamyx users. Btw i pm-ed you regarding the waiting list issue.

QUOTE(YoungMan @ Jun 27 2020, 10:59 AM)
If you just applied then wait for the result. You can try ask Maxis agent whether they have port or not. Most likely they will wait for Tm but no harm trying. Don't sign up first unless you get a confirmation.
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Means applying two ISP at the same time? hmm.gif hmm.gif hmm.gif
ideaplus
post Jun 27 2020, 01:04 PM

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QUOTE(Daniel Hyuuga @ Jun 27 2020, 11:12 AM)
Foundation used to be that way now not anymore. People want monopoly ended and gov let that happen. But still no telco want to step up, why? Maxis Digi Celcom get profits every year and is capable enough to start their own infra, like Maxis did in certain areas. But now Maxis are not up to the game anymore as Maxis lost few investment in fibre optic because rejection of Maxis in some residential area, had no choice but to lease to TM.

Like that Sabahan girl viral in news. Celcom Digi Maxis can build their own tower if they want to like they have always been but where are they? Only TM comes up with building the tower.

Enough said, other ISP only look into your money but could care less upgrading nation's internet service.
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But if market is open for all telco, i think most of ISP will want to invest in fibre service. Can't comment if anything related to politic or under-table policy bruce.gif bruce.gif bruce.gif
ideaplus
post Jun 27 2020, 09:07 PM

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QUOTE(YoungMan @ Jun 27 2020, 08:43 PM)
Well if you can and have the time, go to main tmpoint to check first, not the small tmpoint or deeler. Only if confirm they cannot provide you, then try other ISP.
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Yup, my area only have one TM point which considered ok. I'll go tomorrow to put my name & address into waiting list. I still prefer unifi than maxis as heard non cooperative between tm & maxis when facing internet difficulty
ideaplus
post Jun 29 2020, 05:56 PM

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QUOTE(Candy12 @ Jun 28 2020, 07:56 PM)
Each jalan/lorong they pull one black wire to cover the whole row of homes. Inside each cable there's more than 1 strand which further split to 8 ports using a passive splitter inside the FDP box.

To only put one FDP box for each row of house which has around 10 homes covering both sides, either TM is stupid, highly corrupted or they intentionally doing it to provide limited number of ports only for themselves.

You can actually report this to MCMC as a complaint because as comparison, TNB Allo buildouts place at least 4-5 FDPs per lorong in their new buildouts. Each FDP can provide 8 ports min.

See for yourself:

user posted image
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Is it true that i can complain to MCMC which TM deliberately provided limited number of port?

There was something weird happened today after i put my 2 houses into waiting list yesterday. My house A address was claimed port full but nothing pull out from dp, and my house B can't locate its address in system. Both address were inserted into waiting list. Guess what? I received email from TM which my house B which can't locate its address, was successfully applied unifi 30Mbps!!! But i still heard nothing of my house A vmad.gif vmad.gif

Really can't figure out how is TM operation and system. Highly corrupted or under-table policy, i believe
ideaplus
post Jul 5 2020, 06:13 PM

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QUOTE(Candy12 @ Jun 29 2020, 07:47 PM)
Of course, then you do expansion and cover new areas for what? The telco must be stupid to put only 1 FDP box on the pole to serve 2 rows of houses with over 20 homes? doh.gif

When people all are registering interests and there are more than 8 fixed line Streamyx users in those 2 rows of houses you go and put a FDP with only 8 ports?

Better don't expand coverage and volunteer to build the nation's HSBB la like that. Not sincere.

This FDP boxes and splitters costs less than RM200 or even less in bulk. I don't know why they keep telling people it's limited and hard to do expansion. BS.

TM must be either too stupid or greedy to force people to only force subscribe their Unifi plans.

If they're smart and resourceful, they know regardless of which ISP people choose to use on their HSBB, TM wholesale division still gets revenues for each port on lease terms.
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QUOTE(Candy12 @ Jun 29 2020, 08:40 PM)
Malaysian typical mentality is "Spend the least now, on think later only if problem arise".

People advanced countries will build roads as wide as possible even if they don't need it at present so that if traffic surges in future even decades/centuries to come they don't have to crack their heads how to solve the jams. If there's space to build 4-lane roads they'll be justification to build it now but there'll be some short sighted Malaysian would 2-lane is more than enough for today's needs. Later want to expand how?

Take for example in Singapore when a fibre network build-out is planned, they will supply 2-ports for each home for future needs. So if a HDB flat has 200 units of homes, the plan will have to provide at LEAST 400 ports in that building.

Same goes to landed, if a row has 20 homes to cover you need to provide enough FDPs to cover MIN 40 ports which is to supply at LEAST 5 FDPs with 8-ports each.

In Switzerland, the requirements are even stricter. They go with 4-ports per home. That means if there're 25 homes in an apartment, the telco that intends to expand coverage to that particular building must set up at LEAST 100 ports to be made available to serve the tenants there.

For TM they think they want to get away with just 1 FDP box to cater for 2 rows of landed homes?
What kind of planning is that? Are they really this stupid? What is MCMC turning a blind eye on this?

Each Malaysian home if you follow proper ITU standards and requirements must we wired with at least a 2-core fibre with 2 ready ports at the FWS(TP).

If what some users are telling they have over 20 homes on both sides for a lorong to cover, 5 FDPs for each lane/lorong is correct with 40 ports available enough to cover 2-ports per home.

user posted image

laugh.gif  rclxs0.gif  laugh.gif

I say Malaysians MUST bring this up to MCMC.
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Truly agreed.
I'm waiting for TM to add port as one of tm authorised reseller who following my case claimed he received an email from TM which will add port for me. Said take around 1-2 weeks times. Let's see how. Otherwise will lodge case via SKMM regarding insufficient infrastructure for applying fibre service.
ideaplus
post Jul 5 2020, 06:20 PM

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QUOTE(xCryptik @ Jul 1 2020, 04:52 PM)
There's a way.
That house B let them install first. Then request relocation to house A. Magically will have port maybe.
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Well, this is indeed a way, but i need unifi for my house B also.
Two points need to be concern:
1. Is it possible to relocate from house B to house A?
2. Is it possible to reinstall unifi for house B after relocation is successfully?

Damn, such easy thing also can be so complicated mad.gif mad.gif mad.gif
ideaplus
post Jul 5 2020, 06:27 PM

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QUOTE(Daniel Hyuuga @ Jul 3 2020, 08:12 AM)
Missing address issue is easy to fix, since port available and address not listed in system, all TM have to do is key in the data inside the system. No budget used here.

But adding ports consumes budget. So you gotta wait until TM gets budget or someone terminates their unifi
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Well the appointment of installation is 9/7 noon times. Hopefully will be done without any issue. For the reason of port full, one of tm authorised reseller replied me that TM will add a port for me and estimated complete in 1-2 weeks times. Let's see how 1st before i lodge case via SKMM of insufficient infrastructure.
ideaplus
post Jul 23 2020, 10:07 AM

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Just a updated for my case

My house B was installed successfully with 30Mbps 2 weeks ago after entered waiting list. As for my house A also received call from local TM point yesterday and said that there are ports available for my case. But i further asked whether they saw my application thru waiting list, but they said no, just mentioned "system". Later on i received a sms with order id but without any emails. So i created a unifi id and login into system. My order is inside my account activity after i validate the order id in the system.

Actually for my application of my house A was faced a lots of issues, and i tried my ways to get the port for my house. Until now, i still unable to know which side should be credited for this application. Well, hope the installation can be done successfully after 10 days biggrin.gif biggrin.gif biggrin.gif
ideaplus
post Aug 4 2020, 01:38 PM

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QUOTE(TongCN @ Aug 4 2020, 09:08 AM)
Still waiting Unifi to release 300mbps subscription without unifi TV box+ sad.gif

Seeing Maxis Fibre has RM149 option but don't know how's the after purchase service from them since they also using TMnet backend fibre
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I planned to subscript also if have, but too bad I asked before i signed on 300Mbps plan, but they said no atm.

But i heard some ppl said if they no have stock on plus tv on hand when installed, they will make a rebate on current package. Don't know it's true or not dry.gif
ideaplus
post Aug 4 2020, 02:44 PM

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QUOTE(TongCN @ Aug 4 2020, 02:37 PM)
But right now we dunno Unifi 300mbps cost how much without the TV box, lol ..

I will still continue with Unifi if possible though but hope is around RM140~149 since additional RM20 from 100mbps quite worth
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In fact i thought want to get maxis fibre at first. But too bad my case was special tough so i decided to go with unifi. Luckily i got fibre service and see any promotion after 2 years tongue.gif

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