So that makes you the 3rd Kelana Jaya user here. My issues also started since last week and I'm in the same area. And thanks for taking the time to test with different routers; I only have one on hand, so I wasn't able to do this.

The reply you got from TM was the same as mine. I plan to tell them off if they try to visit and blame me for it. They even had the balls to tell me to prepare to pay for a router replacement, lol.
And Deepavali was yesterday, so most of the staff are probably on vacation. We'll see if they start acting tomorrow, because it's the first working day since this issue has been mass reported.

I'll keep reporting here if I notice any changes, since it's confirmed my issue is somehow related to this despite the lack of popup ad. For now the disconnects remain consistent at 3 hours.

I registered LYN just for this thread.

WTF Man. I thought i was the only one. Me and my housemates are both working from home , both IT in Network Engineering.

We got so frustrated last 2 days we ran troubleshooting.

And i can assist to confirm this is on TM side.

We ran 2 benchmark pc and 1 benchmark phone to help diagnose.
We ran cont-ping to our router gw , to the int-GW , to the WAN IP and 8.8.8.8

The moment the ping enter losses ( at least 3 ticks ) , our int-GW and WAN IP changes , and either 2 things will happen , our ping spikes or totally disconnected.

The Benchmark PCs one of them will receive "Log In Authentication" while the benchmark phone receives the login notification.

I have reported to TM , yet they are asking an Engineer to come over to my house when it has nothing to do with our router.

For those who lodged report to TM Unifi CS. Please do check back your router system log. I notice midnight 12am my TM modem & router disconnected and reconnect back. Since than until now, no more disconnect problem. TM fixed it i guess.

Did you subscribe to pay nothing campaign?

Status update: no PPPoE disconnect/reconnects since 1020pm last night, and I've managed to play an hour of Destiny 2—ah, the joys of working from home—without getting disconnected. I'm wary of saying it's totally fixed but it definitely not showing any of the issues I was suffering from over the past few days.

Tell me if this is not stupid. How the fuck can unifi send a push notification like this and then resulting in a network disconnection?
@all
<a href='https://pictr.com/images/2019/10/29/5nIrEg.md.jpg' target='_blank'>https://pictr.com/images/2019/10/29/5nIrEg.md.jpg </a>
<a href='https://pictr.com/images/2019/10/29/5nINLX.md.jpg' target='_blank'>https://pictr.com/images/2019/10/29/5nINLX.md.jpg </a>

Try to find the source of the ad server linked to pushing this TM related ads and blacklist/block it.

Also try using a VPN to see if this sudden disconnection re-occurs.

TM is known to employ one of the nastiest surveillance equipment in their data centres in the world due to Malaysia's political scene which gets triggered very easily. We've been making news in the world for this to the level that we've even exceeded Singapore in this field.

This is similar to using torrents when you overload too many connections(deluge) until your ISP will temporarily block/disconnect you suspecting of malicious activity.
Somehow this adserver is getting red flagged by their DPI firewall causing their concentrators to disconnect their users.

bro , how you trace that? what tools?

TM came to my house today and i've shown all the logs.
They are now pushing to L2 , L2 will come over to my house with their own router to properly log the case.

I've contacted my company TM Account manager as we are on Enterprise package ( not the biz/small medium package ). He also is quite shocked on this finding and now escalating to top management.

TM came to my house today and i've shown all the logs.
They are now pushing to L2 , L2 will come over to my house with their own router to properly log the case.

I've contacted my company TM Account manager as we are on Enterprise package ( not the biz/small medium package ). He also is quite shocked on this finding and now escalating to top management.

I've complained and they just do reset port and ask restart modem.
Reported again the next day, and the TM technician called, explained the problem to him, and he can't understand, want to come reset my modem config and charged RM53, I said NO as this is obviously TM problem, and the technician ask what I want now??? WTF!