QUOTE(micwin1437 @ Nov 17 2019, 10:33 AM)
Chat with Apple support and they ask to send in to authorised service center in Malaysia for them to send to Apple Singapore for evaluation.
After that, test water at Mac City 1 Utama and ask one of their arrogant English speaking staff and he said “cosmetic defect = no warranty”, inform him this is not cosmetic defect, it’s manufacturing defect. And he repeat again the sentence what he said before. Of course I never show him my chat with Apple support above since he talk arrogantly and not interested to help.
I think Mac City staff just interested in their commision.
I will never go to Mac city again.
Next I went to Machines at the curve, at least the service staff ask me to call Apple and ask Apple, then I show him my chat with Apple support which ask me to submit to Apple authorised service center to be send to Apple singapore for evaluation.
Then he issued a service report and reset the phone.
Finger crossed and hope they will replace to a new unit.
I always have been Machines supporter and bought most of stuff there.
Mac City sucks......
U are absolutely right about authorised dealers. FYI, in lion city, all the major authorised Apple dealers have been closed down. Now left one or two players only.
Give that there are two Apple stores in lion city, and there is one more coming up soon, no one will be buying from authorised dealers anymore. the only perks for buying from Apple authorised dealers there now is that some of them may give extra free gifts (sometimes useless or not good brand one). Other than that, there is totally no incentive to buy from them than Apple directly.
If you buy from Apple directly, can easily exchange or even refund in full if there is anything wrong with the product. If you buy from authorised dealers, no such thing and they will just ask you to send to apple for repairs.
One thing also people nowadays will just send their Apple devices to Apple for repair directly instead of going thru their authorised dealer service centre becos it is more efficient and more reliable.