I think apple policy is AASP isn't allowed to touch iPhone that is under warranty

Btw, when I claim warranty for my iPhone 7 in November 2018, it takes 7 days and apple gave replacement unit

This post has been edited by yongtjunkit: Oct 22 2019, 03:47 PM

Guess they changed the policy? not sure, I got my iphone replaced probably 4-5 years ago.. just on the spot 1 to 1 replacement

how's your case man? I think if Apple can't give u the proof, they should replace 1:1 for your unit rather than ask you to complain....it doesn't make sense since Apple always quite straight forward for such cases.

Apple refuse to disclose the proof/reason. Just "unauthorized modification" and is fking rude. Call center is their highest point of contact. Duh.

After 1 hour of complain and yoyo. They ask me to MAIL IN to complain if I'm not satisfy. Looks like call center just want to ditch me ....

Here's the address - no email

Apple
Apple South Asia Pte Ltd
7 Ang Mo Kio Street 64
Singapore 569086


I dont know what I can do liao ...

maybe try look for Apple support from US, explain to them what had happen and tell them it is still under warranty. Why would you send it to unauthorized centre if still under warranty, and Apple (SG) keep insist it without provide any proof/details.

Below is the link
https://getsupport.apple.com/?locale=en_US&SG=SG003

Try choose repairs and physical damage, then choose the topic is not listed. roughly explain it in the column then next action should bring you into few selection to contact them. But need your IMEI Id/ apple login I think, try ur luck there.

Hi all,

I also just had a similar case with Machines. My iPhone 7 Plus claim got rejected because the Apple claimed my phone has been tampered by an unauthorised party. Now, my case is being pushed around between Machines and Apple call centre. Extremely frustrated and upset now.

Where did you buy the phone from? Any receipt?

I bought it from Machines. I don’t think I can find the receipt anymore. It was bought in Sep 2018

Machines absolute waste of time! Go to ITworld next time.
Problem here is after sales service sucks big time because few f###s run the show. Pay so much and get porky service in return.

Really wish Apple Store would open here so all the "cleaners" close!

GG so machines is being the shady one here and is tampering with people's phone without authorization? maybe the owner themselves are lying too...

Hi TS, any update on this case?

there's posibility Machines staff opened your phone for checking or whatsoever that void the warranty, i guest

dayum now i'm worried, bought my pro max from machines.

touch wood, if anything happens can i go another service center?

This post has been edited by xHj09: Mar 4 2020, 09:33 AM

You can go to another AASP(Apple authorized service provider) like Mac city, switch to service your phone.... 3rd party repair will void the warranty

yes. there's a bunch of AASP around KL u can go to