Hey guys. I need some advice here.

For the last 2 months, I've had my internet connection drop due to LOS blinking red at LEAST once a week. The cause was determined to be due to rats biting the main cable (it's underground in a manhole), but no preventive measures were taken to ensure this doesn't repeat itself.

It's been 8 times that this has happened already. Only during the 7th time did someone seriously look into replacing the cables with anti-rodent ones. However, it has gone down yet again for the 8th time now.

I've lodged complaints to SKMM, but the report just gets closed every time the connection gets restored. And escalating the matter with Customer Service staff just makes them notify the follow up team to call. I don't believe anyone from management is seriously looking into the matter.

Is there anything else I can do to bring this matter to the attention of someone higher up? It's really frustrating to keep feeling like this, the uncertainty of if this is going to be the very last time that my connection is dropped.

Unfortunately, porting out isn't an option either cuz Time doesn't serve my area.

Any advice is greatly appreciated!

This post has been edited by evilsifu: Oct 16 2019, 08:27 PM

Did they mention where exactly the rodent infested place is?Maybe you can look around and maybe take initiative to find the root cause. Usually dirty places or places nearby eateries always have this problem. Only way is to ask them put proper conduit until your premise but i doubt they can do so much. Some points along the lines are impossible to put conduit. If the cable that got bitten located in the riser room of your condo, maybe you can ask your building management to put pesticide there. Not much can be done here tbh. As much as you hate your cable bitten by rodent im very sure TM also hate that their cable bitten every time and they have to fix it which cost them more money than ur monthly subscribption that you pay.

How far is your house with the DP. Can you verify the replaced cable is anti rodent? Did the installer show you? You might as well buy armored cable and ask the installer to pull it for you.

This post has been edited by izhamsatria: Oct 16 2019, 08:35 PM

nothing much can be done, since it rodents that cause the havoc

at best, you check your housing hygiene surrounding, why invested with rodents? Residents simply throw rubbish and food into longkang?

Some rodent very geng they dont eat the steel support for the cable, only the cable haha. Armoured also no use.

Armored and steel supported is different bro, steel supported is for aerial installation while for underground they use normal with only sheath protection. Very rare for main cable to be damaged by rodent since the PVC is very thick. I believe they (rodent) bites the drop cable. That's why I suggest buy your own armored patch cable

This post has been edited by izhamsatria: Oct 16 2019, 08:44 PM

I see. Doubted TM willing to fork out money for expensive cabling when they already spent so much fixing TS cable. I dont think TS also willing to fork out money for that armoured cable. So back to square one haha. Best TS can do is get rid of rodent or just keep call center everytime cable is broken. TS premise is condo or landed?

The rat issue will be under responsibility of building management or local council or Jab. Alam Sekitar or Jab. Kesihatan M'sia. So nothing TM can do apart from replacing the bitten cable. Also, this probably fall under force majeure and cannot be brought to court. The best you can do is bear with it and do report to tm when the issue happen or terminate unifi and subscribe unifi air or digi unlimited or wait for 5G

porting out won't resolve your issue
your issue is the fiber optic cables
my advice is pay to replace it to an actual anti-rodent one(have u verified the current cable is anti-rodent?)

No way around it except fix the cable. Get the anti rodent maybe plus round hard plastic cable case for double protection.

I remembered there's one more consumer portal to lodge the complaint incase TM and MCMC become best friend when u issue report to MCMC.
The consumer portal allows u to lodge complaint directly against the company and reason why u lodge the report. It'll cause the authorities to engage the company directly over the issue.
I believe u can stack two reports against TM incase they fend off the first complaint from MCMC. There's always a 2nd report on top of their head to keep them busy.
I lodge a complaint against Syabas just not so long after they turned off our taps barely a mth later mentioning "containminated water" as reason. Barely 24hrs, the case was resolved forcing them to open up our taps. Before that, they plan to do a 48hrs to god knows when restoration job on our water lol...
I believe it's a good way to stack pile complaints on this TM monkey heads to force them to work.

Thanks all for your replies.

The DP is right outside my apartment, accessible from a manhole. Don't think I on a personal level can do anything about it. I haven't seen any rats in the area either, which is the bewildering part.

My big gripe with them is the lack of communication (ironic, coming from a telco company). Prior to this, the issue had been happening for 5-6 times before anyone seriously looked into my case to replace the cables with anti-rodent cables.

A week ago, my area had a service disruption which was from higher up the line which took 2 days to resolve. I currently have no idea what is the cause of this service disruption other that "your area might be impacted". Who knows if it's my nightmare rodent issue cropping up again or something from further up.

now i know why unifi keeps giving me excuse to wait forever for cabling to come in - keep spending on repairing at TS place....

bad rodents. bad T- eh, not /k



do TS know exactly where each incident occurred?
probably lodge report of rats infestation against the area with PBT. just mention you keep seeing rats scurrying around in the open. no need to mention about cable or anything about TM cause then PBT might say "TM themselves didn't report; you busybody?"