Hey guys. I need some advice here.

For the last 2 months, I've had my internet connection drop due to LOS blinking red at LEAST once a week. The cause was determined to be due to rats biting the main cable (it's underground in a manhole), but no preventive measures were taken to ensure this doesn't repeat itself.

It's been 8 times that this has happened already. Only during the 7th time did someone seriously look into replacing the cables with anti-rodent ones. However, it has gone down yet again for the 8th time now.

I've lodged complaints to SKMM, but the report just gets closed every time the connection gets restored. And escalating the matter with Customer Service staff just makes them notify the follow up team to call. I don't believe anyone from management is seriously looking into the matter.

Is there anything else I can do to bring this matter to the attention of someone higher up? It's really frustrating to keep feeling like this, the uncertainty of if this is going to be the very last time that my connection is dropped.

Unfortunately, porting out isn't an option either cuz Time doesn't serve my area.

Any advice is greatly appreciated!

This post has been edited by evilsifu: Oct 16 2019, 08:27 PM

Thanks all for your replies.

The DP is right outside my apartment, accessible from a manhole. Don't think I on a personal level can do anything about it. I haven't seen any rats in the area either, which is the bewildering part.

My big gripe with them is the lack of communication (ironic, coming from a telco company). Prior to this, the issue had been happening for 5-6 times before anyone seriously looked into my case to replace the cables with anti-rodent cables.

A week ago, my area had a service disruption which was from higher up the line which took 2 days to resolve. I currently have no idea what is the cause of this service disruption other that "your area might be impacted". Who knows if it's my nightmare rodent issue cropping up again or something from further up.