Did they mention where exactly the rodent infested place is?Maybe you can look around and maybe take initiative to find the root cause. Usually dirty places or places nearby eateries always have this problem. Only way is to ask them put proper conduit until your premise but i doubt they can do so much. Some points along the lines are impossible to put conduit. If the cable that got bitten located in the riser room of your condo, maybe you can ask your building management to put pesticide there. Not much can be done here tbh. As much as you hate your cable bitten by rodent im very sure TM also hate that their cable bitten every time and they have to fix it which cost them more money than ur monthly subscribption that you pay.

Some rodent very geng they dont eat the steel support for the cable, only the cable haha. Armoured also no use.

I see. Doubted TM willing to fork out money for expensive cabling when they already spent so much fixing TS cable. I dont think TS also willing to fork out money for that armoured cable. So back to square one haha. Best TS can do is get rid of rodent or just keep call center everytime cable is broken. TS premise is condo or landed?