QUOTE(Sirius TV @ Jan 13 2021, 08:16 PM)
Yes , the trial participants will be among the first to get their STB and the dish. Thank you for your patience and support. We will revert soon.
Hmmm... Considering that with this ongoing MCO and some would worry that customer or installer might get or already infected without knowing (touchwood), I was wondering would Sirius TV consider this option:
To offer an alternative option
to customer to purchase Sirius TV online, and then courier/ship the STB to customer's house, and then let the customer decide whether to self-install everything and self-activate the box, or hire own nearby contractor to settle everything (including installing the dish, do the wiring job, box activation for the customer). Can provide "Quick Start Guide" booklet for customer.
Let's say if the customer (those handy ones) has satellite dish at home (like many of us here has) and can self align the dish and do the cabling all (example like me
), then the customer can just self-activate the STB via online or IVR (interactive voice response).
In exchange, because the process doesn't involve workmanship from assigned Sirius TV installers
, and just the shipping cost of the STB, I think the price of RM299 can be lower?
The customer shall only have the warranty for the STB, but no warranty for the installation
Afterwards, if the customer requires technical assistance on installation, they can contact customer service, and the technician may be able to charge them accordingly.
This is also helpful especially if the customer don't want anyone/technician to come to their house (afraid of the virus), and prefer to do everything by themselves, especially let's say the customer is aware that only the STB is faulty but the satellite dish and wiring all working fine.
Also, Sirius TV can consider open its online store (e.g. Shopee, Lazada) and sell satellite TV equipment to whoever interested to buy, such as Sirius TV box, satellite dish, LNB, RG6 cable, connectors, and so on.
This is also useful if the customer is interested to self install everything, and you guys can take it as a some side income from equipment purchases too. Or even, self collect equipment at service centres
From Sirius TV's point of view, number of activated boxes and subscribers may increase faster as well hahahaha....