I want to share my experience on Unifi Air.

I have been subscribing to 24 months of contract at Unifi Air since November 15, 2019. Everything is good about Unifi Air. Speed, Band etc. Things change after the second month begins on December 14, 2019. Internet speed is slow. The band that used to be Band 40 has changed to band 5 but the router's position has not changed at all since I started subscribing. I tried to change the router's position and hope to be able to get back to band 40. But I can't find it.

Then I thought UNIFI was trying to cheat by allowing Band 40 in the first month to keep customers from canceling without penalty. So far there are no signs for me to get back to Band 40.

I'd like your opinion. What should I do now? Cancellation with penalty or is it possible to cancel without penalty? Or should I be patient and positive because UNIFI is probably making improvements to the signal tower that may take weeks or months?

FYI, my location is Jalan Balam, Teluk Panglima Garang.