Hi, I have just started using Unifi Air last week, I've taken the SIM only plan bcuz I wanted to test the performance of Unifi Air. Before I decided to try this Unifi Air, I did do some research on whether the SIM can be use in mobile phone as Hotspot, I've checked with TM Point, their live chat customer service and even some tutorial videos on Youtube, the answer I've gotten is yes, can be use on mobile phone.

Upon receiving the SIM card, I slot into my smartphone to test on the connection & hotspot, everything is good until night time, suddenly there is no signal at all & no Unifi as carrier. Then, I quickly slot into my spare old phone it can be use, however on the next day, even that phone is having the same issue that all signal has lost.

Then, I approach their Live Chat CS, some ppl tell me can only be use on Modem, but some said can also use on phone. The frustration part is I've requested to speak to the Technical team but I've waited for one whole week, nobody bothers to call me or give me an email for the update of my issue. I think probably this is some new T&C imposed in this year, whereby last time can be use as hotspot, which explain why when I firstly insert into my phone it's works, but after few hours, it became No Service.

I lost confidence with Unifi service and I'm in the midst of porting out for Maxis Fibre.

I did tried using office Unifi Air sim in my Realme GT Neo3 to see if there would be 5G but no signal at all. I don't know if it was my phone not supporting band 38 and 40 or just Unifi blocking the access. Plugging back the sim into B618 and Internet is back. Tested at the same location.

Hello just want to does unifi Air has trial period & no contract ? Worries I subscribe then found out the performance is sub par since my coverage area is like small dot covering 80% of taman

i see someone using unifi air and have option to redeem 5G on telegram

why not join the telegram group? you can ask him directly. pm me for group telegram address