Hi everyone,
I have Perodua Myvi 1.5 Adv which i bought Dec 2018 last year.
Few days before, got problem with starting up the car. But, yesterday it cannot start at all. Then I call the Perodua Auto Assist and they send the car to Perodua SC in Bundusan. Later, they found out it has fuel pump problem. The SA told me that the part is unavailable and need to wait at least 1month. He also told me that courtesy car is unavailable and I need to find my own solution for my transport problem.I ask them for compensation daily till my car get fix, but he told me that it is not Perodua policy to compensate customer regarding this problem. I'm puzzled. How come they treat customer like this. The car is just 6 months old and already broken! I have to pay ccm and now the car cant be use. And they didnt offer anything to help me? Did anyone encounter this kind if problem? I'm thinking of bringing this matter to Consumer Tribunal to give Perodua a leason. They have a lot of profits but didnt care about their cuatomer predicament. If anybody have similar experience can you share and advise me what to do. Tqvm

Fuel pump need 1 month to source?

Last time few years ago, I claim door rubber took 3 months.

middle AC vent another 3 months.

Hard to believe this is local car. Part availability worse than Peugeot. Eh but if want to buy magnetrap sure ready stock.

This post has been edited by dares: Jul 6 2019, 06:03 PM

Hmmm.. at least your car still running. Now i have to think whether renting car or use Grab for daily commute. And it surely cost me a lot. If Perodua thinks thia is the best way treating their customer, then they are wrong. If this case is heard in Consumer Tribunal and become sensational, what will happen? hopefully the P2 top gun do something and not burdening their customers.

For me, I'll just buy the fuel pump myself and get a mechanic to install it. No point waiting 1 month when you can pay around RM300 to solve the problem.

Time vs cost, not worth waiting 1 month.

That's why I stick to Toyota, their customer services much better, parts availability and reliable, second I usually got motorcycle as backup.

Vital kan at Facebook

Email to the branch's service manager, cc to Perodua HQ customer service.

Agree with you bro,, just only fuel pump part.. no point to waste so much time & money for waiting 1 month for Perodua claims ...

And fuel pump part are not expensive... Let say, if a gear transmission default ,, then is worth to make noise & claim them ...
And usually typically Malaysian attitude are tdk kisah ..
Or if that owner have planty of time & money .. he would spend the rest of his time to file in with consumer tribunal...

And we let see whose will get the benefit ...

did the guy didnt tell you it was stock take in HQ? i went to buy side mirror cover and mirror also next monday only then possible to order it.. not deliver on monday..

also you need to check with your insurance for courtesy car, not perodua

Tell them if a shop takes them 1 day to cook their meal and they can only eat tomorrow see if they like it or not.

Else you give them option, say you can fix it outside, still maintain their warranty with letter signed by both parties because you need to use the car. Thats the only viable win win solution. Because they stick to their 1 month or whatever time they want for 1 stupid part.

Else you say see you in tribunal or court or whatever.

Yours might just be a defective fuel pump to begin with, at least you are still in warranty. Tips for longer fuel pump life is don't let the fuel get too low, best to pump it when it still has 1/4 left. And prime the fuel pump whenever engine is cold.( For me I always wait for the fuel pump to prime before starting the car) it might make any substantial difference in modern fuel pumps but I still do it. And change fuel filter accordingly. The most common is when I see many drivers want to save money and stretch until car nearly out of gas only wanna refill. Compare that to the cost of having the fuel pump replaced

This post has been edited by SilentForever: Jul 6 2019, 11:54 PM

It seems this generation of myvi fuel pump problem is common? Seen it on the myvi lowyat group also last 2 weeks ago. Design flaw or quality drops?

GG warranty if fix by yourself... Good luck next time if really got transmission fault.

Also by repairing it yourself you are playing right into their hand - drag your claim until you give up and repair it yourself, then void your warranty as a bonus!

so after order from HQ need to wait 1 month?

Also which insurance give you courtesy car? at most they pay you loss-of-use for a limited amount of days, and that's if you are involve in an accident. Fuel pump konk is not an accident.

Cause everything to east malaysia from west malaysia gonna take too much time, they aint gonna post laju it.

My Vios they airfreight my warranty claim parts FOC.
Get it fixed wihin 1 week.

Sometimes what u pay, is the difference in aftersales service.

The SM told me the price ia around RM 700 for the fuel pump and RM100 for gasket. And I dont want the warranty to be void. There's a lot of part out there but I dont think RM300 is an original one. Bit anyway good suggestion if i cant wait any longer than this will me my plan B.

That's not the customer's problem. It is the service center's responsibility to make sure they have ample stock, and the manufacturer's responsibiility to ensure spare parts are distributed in a timely manner.

They're not shipping parts from Europe....it's not acceptable for a local car to take month(s) to get parts. Even for east Malaysia....a week or two still OK, a month is too much.

my perodua salesman once told me to refuel once it reach 1/4 of the reading and i followed. I suspect maybe it is cause by the auto idle function. the engine keep stop and run during traffic jam. Its really annoying and i managed to turn it off recently before this incident happen.Just my opinion. But i think this only exxagerate the fuel pump that is already defective from the beginning

They said the warranty will void. BTW i have experience bringing my previous case to Tribunal and I won all 3 of them. Actually all companies dont want their image to be tarnished. I'm sure big company like Perodua wont let this case be tried in any court. This could bring bad image to them. Its only cost RM5 to file a report. I decide to claim RM80 each day I cant use my car.Cases before this, they usually settle ny claims before the hearing commence.

Cheap brand where got courtesy car one? Even Mercedes A class also don't have. Only E class and above have.

Have similar problem last week. Car bought Oct 2018 only done 2+++km since. Stopped at traffic light, engine wont start. Keep on cranking. Called perodua auto assist, car towed to the service centre. Svc ctr technician confirmed fuel pump problem. Car sitying at svs ctr more than a week now still no status when the replacement fuel pump will arrive. Really didnt expect this kind of problem from perodua vehicles. Myvi was known for reliability unfortunately not this model.

Why can't Perodua keep stock for parts? Such a big manufacturer cannot afford to keep cheap parts? Even if shipping from Japan or something why so long? I buy something from Shopee/Lazada took me only 1 week to receive item from China. Tell them if they cannot afford to part for the shipping, you can pay. It should be couple hundred only. And it won't void warranty.

This post has been edited by abubin: Jul 26 2019, 12:22 PM

Really dont understand why they dont keep spare parts. How many thousand myvi already on the road. This is not a even a continental car. Really pissed off with perodua.

My Myvi 2018 Adv also died suddenly on the road today. Can't even start. But luckily few minutes later it started. Sent to SC but they already closed. Will see tomorrow what they say.

wow. big hit. why this issue not yet out to paper, news or blog?

In myvi fb group recently alot of new myvi kena fuel pump issue

There is a new product update, new fuel pump from japan but stocks are limited. Have to leave car at SC for a few weeks

If mine also a fuel pump problem, they should do a major product recall. It's so dangerous that the engine can just suddenly die while driving.

What fuel pump problem?? I'm just asking so I can learn something.

And i remember before this a P2 macai ask me to thank P2. I really don't know what he meant. Why the heck do we need to thank P2

Edit: oops i tot this is k

This post has been edited by maxizanc: Sep 6 2019, 05:57 PM

Just to update. Went to SC this morning and indeed they said is fuel pump failure. But they changed it for me and I got my car in the afternoon.

This.

Touch wood my Myvi 2018 haven't haven't kena this problem yet

Tomorrow going for 20k service and will ask them whether they have the spare parts if my car kena fuel pump problem

i visit the sc everyday, new myvi main problem is
1: fuel pump
2: gearbox problem
3: aircon blower motor problem

Gearbox what sort of problem?

last time my friend mia 3rd gen myvi engine on but cannot move. gearbox problem. have to call tow truck and send to his friend p2 Sc. unlucky because warranty just ended.

This post has been edited by iskazulka: Sep 8 2019, 12:33 PM

not 5 years warranty? 3rd gen Myvi i thought 2018 launched quite new wo

hard to wrongly design a pump setup, more likely they are being supplied with bad pumps. After your pumps get replaced, let us know here if you still experience the problem since if they use a different pump than original and still have problem would indicate a design fault.

A lot of local suppliers are corrupted so have no issues cheaping out and providing faulty parts. I've seen this first hand as part of corruption in malaysia, we really cant make anything here without corruption getting its hands on it. Thats probably why there has been no major recall or announcement, its not considered a safety hazard if your car stalls.

However if the injectors are starved of fuel theres potential to damage them for a huge repair bill. Perodua needs to be quick to investigate, could be either a bad supplier or they just assemble it wrong at factory. Either way transparency helps if you dont want to tarnish the brand, at least if bad supplier can prove and can announce and maintain brand image. If the demand was high, more likely they could've ordered pumps from another supplier, which could be bad pumps.

sorry my bad, 2nd gen.
was pointing on the gearbox issue.

if new myvi 3ed gen also facing gearbox issue, well good luck myvi owners, kesian be like my friend.

the serious problem is my friend is driving, then suddenly car cannot move, engine running.

This post has been edited by iskazulka: Sep 8 2019, 02:22 PM

Thought suddenly car gearbox totally cannot move is exclusive to VW DSG Mechatronic, lol.

Thank god my lil bro service regularly at perodua. There was a recall for myvi gearbox cable replacement last time. No letter, news or anything. He got FOC even though warranty ended

The quality of the newer generation myvi have dropped a lot, they skimp on a lot of things to save cost and ramp up the production line.

The first generation of Myvi is still the best, no problems at all.

german gearboxes are known for smoothness and performance, but not reliability. Even if its bosch i'd question a german car or part. This is very worrying though.

Cant go wrong with a manual.

I've just encountered this issue as well, but mine is funnier. My car is just less than a year old and I rarely drive it so the mileage is quite low. The first time my car died in the middle of the highway, they helped me jump-start my car and told me it was a battery issue. Not even a year and battery die dy 😂 Nevermind, my dad told me to change the battery to a maintenance free one so we voided the warranty on that. However upon checking the original battery, it was still charged at 75% so it was still good.

3 days later, my car died again on a different highway and this time, they told me it was the battery problem again, even after telling them I've changed the battery from their previous recommendation. They did a test drive and didn't believe me that my car could just die like that and kept insisting it was "battery problem" .

When I was just leaving the SC, my car couldn't start AGAIN and this time, I called the mechanic over and rubbed his face in the issue ("See! See! What battery problem?"). Only then did he admit that it was most likely the fuel pump that was causing this issue and when I was shocked on how a car less than a year could have this kind of problem, he just laughed and said "it's common for Myvi already". He also told me it'll take approx. 1 month for JUST THE PART TO ARRIVE IN MALAYSIA while labour would take around 1-2 weeks.

I will be calling up the Perodua customer service to give them a piece of my mind today. So unacceptable.

"died in middle of highway"
It suddenly engine died when driving, or you switch off engine for rest stop and not able to start? If the earlier then it's a huge risk which can causes accident and they should've fixed it by recall instead of letting technician trying to avoid and laughing at you!

who did you call for help? No such thing as a car dying while driving in the middle of the road. For an electrical problem to stop a car both the battery and motor which produces DC power have to both die.

One funny thing as well, mercedes had this problem a couple of years ago with the car just dying in the middle of the road while driving .

Its only if cannot start then would the battery be a problem.

Please update us on the progress of the repair.
This is very dangerous especially when driving alone at night. The car just stop and can't restart.

I just bought myvi on last year Feb. I face the same issues twice, which I can't start my car. But both of it my father able to start it buy pressing the fuel pedal together with the brake pedal to start the car for few times. And it was successfully start my car. the first time I goto the service centre to check this issues, they told me it was cause by abnormal start. Besides, the person represents perodua told me nothing they can do, this is very common issues, always happens. Then second time I face was on 16th of September. I goto the service centre, within 5mins they told me it was fuel pump issues. Have to wait spare parts, it take around 2 weekends to arrived and wait for the change. Meanwhile I might face this issues again.....

imagine if stuck in the jungle or plantation car can't start & without hp coverage

manufacture problem? any official response from perodua? action need before fatal accident happen

Seriously have so many problem?

So i just cash out a trash with RM 55K?

First, the problem i found. The PAINT is so thin, my Myvi 2019 brought in may already started to corrode. Need to repaint due to acid rain. Seriously??? 4 months old car.

Facepalm. I should have buy honda or toyota with 55K upfront and loan the rest. Fking hell regret

Hi there, you seem rather knowledgable and what is your profession, if you don't mind ?

This post has been edited by Roman Catholic: Sep 22 2019, 08:54 AM

Fingers crossed, hope doesnt happen to mine.

software developer, EEE. So i do know about the computer systems used in cars.

Sorry too burst your bubble but what you wrote is incorrect. A weak battery can and will cause a car to stall too. It happened while I was in the car and it happened to a good friend of mine Cikgu Ali. Cikgu didn't believe initially when I warned him about it when he came to see me about his battery, and sure enough happened to him also while on his way home. Well, I had to help him with my car's battery so that he could drive home. Modern cars with so much electronics in them is now highly dependant on a healthy battery too. 😊

Perhaps the correct question every car owner should ask is when should they change their battery before it dies out ? For some its 80%, for some its 60% and some its 40% State-of-Charge but at stage, one is pushing ones luck a little to far. Penny wise but definately pound foolish.

This post has been edited by Roman Catholic: Sep 22 2019, 03:03 PM

Thats the thing, cars dont stall if the battery is weak only if the motor is weak as well in which the voltage of both are too low to supply the required amps. I do know that electronics need the right voltage, but its also to do with amps. Draw too much amps and the volts decrease.

When the engine on, the motor produces DC, ideally at 12V but you do need more volts to recharge the battery so it can go to as high as 15V and is allowed to vary. If the motor is too weak, it will not be able to sustain a good voltage. Thats why the voltage guide for checking battery health for voltage isnt determinate when the engine is on but rather when the engine is off when the battery is fully charged.

If the battery drains too much when the car is off it will mess with the electronics.

But if the car can stall just because the battery is too weak, but the motor is fine, than something must be wrong in the design. Given the same electrical connections, the higher voltage always wins the flow.

Sometimes things plugged into the cig slot can cause interference, especially if they have switching voltage setups like USB chargers (feedback interference back on the 12V circuit from switching 12V to 5V) which can mess with the cars electronics especially if a voltage on the line is weaker.

read someone saying should prime the fuel pump. how do you prime a fuel pump?

So really waiting for 1 month for parts to arrive? I wonder where does all the genuine parts come from? Does it need to go through Perodua or anyone can just parallel import from Japan.

True. Pay peanuts get monkeys. Dollar for dollar. Sometimes choosing a car is not about getting you from point A to B, but to ensure the car can get you to point B everyday without issues. And even if got issues, can help u solve ASAP.

Like my viva, for years my dashboard got issue but they dowan help solve. Say inside can't do anything. My vios also got issue with loose parts in door. 1 week settle

Firstly, there shouldn't be a 3 week wait as it's understandable that Perodua does not provide courtesy car or compensation.

I believe this fuel pump issue also spread across other car brands such as honda & toyota.

The single fuel pump manufacturer is to be BLAMED for this issue.
Anybody knows which manufacturer did this?
This only happens for late 2018 and the current 2019 car models though.

yup, more specifically this happened a year or 2 before with mercedes in australia, and their customer support was terrible for it, the cars just kept doing that.

Ive not heard it yet for honda and toyota, only merc and recently perodua from here.

Denso makes the Myvi fuel pump. The defective ones were from their Indon plant, which they are replacing with those made in Japan.

Toyota and Honda I dunno.

Ia this only for older models? How about 2019 models?

I also want to know. 2019 model fix already or not the pump problem.? What other concern? Coz is considering to place one new myvi

hi all

how is Myvi 2018 fuel pump problem ?

today my car cannot start also, the brake cant press thus cannot start the car.
is fuel pump problem ?

already 2 time issues like that (

Brake can't press means your brake system out of vacuum. Before this did you pump the brakes when the engine was off?

My Myvi bought at 2019 April, recently also got this fuel pump issue. Need to wait 3 to 4 days to replace new part. 😭

still got this fuel pump issue? i tot resolve edy

If not mistaken, someone in the Myvi thread shared that cars made from Sep19 onwards do not have the dreaded fuel pump issue.

Mine kena already [June19] batch before CNY and already replaced under warranty.

Anyone replaced the fuel pump and the problem still exist ?

I has been recalled to replaced the fuel pump when i went to service my car before MCO. I just replaced my fuel pump for one month which is on 30th April 2020. Today, i feel very hard to start my car, sound like no enough battery/oil, "chew chew chew" then stopped. I tried many times only success to start it up. I never encounter this problem before replaced the fuel pump.

Bumping this thread. I bought the first batch of this Myvi as well. So far no problem. But on my 30k service today, the person told me need to replace fuel pump. And she said need to make appointment for next month. And only able to do on weekdays? What? This is in Seremban branch.

I told her it's ok, I will arrange appointment with Klang Valley branch. Then I came across this thread. Zzzz.

Is it common that they need 1 month to source it?

Not about sourcing la. Most official sc make appointment sure ask you book weeks advance.