Mobile No: 16xxxxxxx

Account number: xxx

Good Day Customer,

With reference to your email, kindly provides the required information as below for us to proceed with further troubleshooting.

Details required:
1.      Problem: (Coverage/Data/Call)
2.      Full address: (unit #, level, jalan, taman, postcode, landmark):
3.      Longitude/latitude:
4.      Error Message. (If any):
5.      Signal strength, how many bars for 2G, 3G and 4G network (pls specify for each network for both indoor and outdoor now and before issue happen):
   .    2G indoor:
   .    2G outdoor:
   .    3G indoor:
   .    3G outdoor:
   .    4G indoor:
   .    4G outdoor:
6.      Problem occurred indoors or outdoors? :
7.      Does issue happened at other places as well? :
8.      Problem during day/night/specific time:
9.      Alternate contact number:
10.     Short description of the issue:
11.     Phone model:
12.     Sample call (B party number, date and time of call attempt at reported area ,to trace which site you are attached to):
   .    B party number:
   .    Date of call:
   .    Time of call:
13.     Since when issue started: (DD/MM/YYYY)
14.     SIM replacement done? :
15.     Tried swapping phone? :
16.     Any other Digi users impacted as well? :
17.     Speed test:
   .    Download Speed:
   .    Upload Speed: