urgh I have this problem as well but mine was other game things...
Months ago I found out RM3 has been deducted, and I received no SMS/email on any transaction
After checking with them they said some Gameini things deducted that, but they only keep on advise me to unsubscribe any thing/remove weird app/etc, but I'm super sure I do not install any malicious app.
Until today it still randomly deduct RM3
So end up I just try to keep my account below RM3 until the date I need to subscribe internet plan

I reloaded my Digi Best prepaid account via the app with a credit card, and got RM10 free credit expiring in 3 days.

Can this credit balance be used to subscribe to one of the data plans? If I choose one of the monthly data plans, will it deduct from this credit or my main balance?

yup but its not there..tried live chat but useless since Cleo is not helping..i need real person to chat with

i was not intend to get the sunday bonus..just wanted to use the voucher to top up rm10..at least they give me the voucher back😭..
is there no other wayyy...huhu😭

Your member class is only reflected in the subsequent half-year. Example, if you spent/topped up RM400 between July and December 2019, then you qualify for Gold membership for Jan-Jun 2020.

Yes, the free credit is used first when buying any add-on or booster (including automatically renewed items). This free credit cannot be used for extending validity. I'm not sure whether you can use this free credit towards purchasing MyDigi Rewards items.

It took a day or 2 for mine to be updated to Gold.

yes, no need wait until next half

I'm still Gold despite on 100 points only right now. Only in January 2020 will I go down to Yellow.

Still got 3 months to go, rm200 should not difficult to hit especially getting more & more mydigi rewards. I have few gold account because of Mydigi rewards
soonwai the most

No intention to spend that much. I'm only on Gold because I was on Postpaid 85 until March.

After knew prepaid got so much top up discount, I switched all the postpaid to prepaid

Thank you very much for the info.

Asked Digi CS d. Not applicable on MyDigi Rewards item. Got deduct credit but no get anything. Cant refund since its free credit. Not sure about extending validity.

Thanks so much for sharing this info.

fxrdxxs RDoe
May I know if you're talking the free credit when reloading in MyDiGi app? (RM100 free RM10 etc)

I have been using the free credit to buy Starbuck & Tealive several time already

This post has been edited by lowkelvin: Sep 10 2019, 09:01 PM

Yes, mine is through the MyDiGi app using a credit card, to reload.

Thanks for the confirmation.

Any idea how else can I register digi ambassador 68 coz the person on ambassador group, the TS is not replying me

No, I'm talking about different DiGi promo. They will offer reload RM10 and get free credit within say 3 weeks

If free credit from reload promo as u mention is applicable according to DiGi CS iirc

hi everyone,
is Digi internet service down? unable to connect since last night.

I’m not sure if it is related I received a text from Digi no TopUp of some sorts of maintenance between the hours 0100-0700hrs, yes my 4G and internet is not so good at the moment.

no problemo. not region/statewide issue.