Hi,

We did a booking for a family trip to Aussie. However one of my family member's visa was rejected.

1. can we get refund from AA?
2. Possible to change destination?
3. Possible to change name (for that guy who can't make it)?


thanks

update of the situation

allow me to vent my frustration here.

ppl going:

me, wife, son

Father/mother

Visa rejected(VR)/Son


initially my family wanted to go Spain for holiday. somehow along the line VR got involve and we thought ok, since our son have a company for vacation. rope in father/mother as well.

due to budget and his son wanted to see snow, ok lets go sydney(despite the fact my wife been to sydney before).

no one knows she been to aussie and was deported before( she is in law and don't ask about her husband-complicated).

so now, the kid will not go without the mom. 2 ticket burn and my kid will go alone. and for fuck sake we originally did not want to go sydney and no we do not want to see snow.

so yes its a really frustrating situation

This post has been edited by bengang14: Jun 5 2019, 08:21 AM

If the fault is not from AirAsia’s side, refund will be hard.
I don’t think you can refund or change destination.

Definitely cannot change name

Refund is hard.

If refund also you get back 50% only. Not full.

Ada hutang ptptn la tuuu... Sapa suruh tak bayar..

AA MO is to wait for things like this to get free mulah. offer cheaper tickets 1 year in advance in the hopes some cannot go and charge fees for changes/no show

why reject? apply again

Bengang tak?

crap. guess i am at dead end now


went to their website. seems like they will only refund airport tax

not ptptn
all of us are ok. except one. she did not tell us she had some "history" in aussie 10 years back. she naively thought all is forgotten. which really pisses us off.
will try to appeal. but counting out options now

This post has been edited by bengang14: Jun 5 2019, 07:30 AM

un fortunately so. difference in flight for the whole family was around 2k plus..anyway what's done is done. probably lose 4k now

Ask her to refund u instead of AA.

Why not just go to aussie minue the one person then schedule another vacay later lorh.. since u r lksing money anyway why not make it count..

Might seems selfish though

Just dump that family member... why waste the tickets for others?

Cannot refund la coz its not their fault u didnt get the visa ..the fella that failed should stay at home

Sudah mau pergi ah? Cannot appeal 1 ah? Better ask for more detail reason of reject. Else we cant help much here. But most probably ticket GG 1 la...

Go ahead with the trip, leave her behind lah.
Not selfish at all coz who made this thing happen.
Then claim back the airport tax for the one that didnt go.

Next time, apply visa first before booking flights and hotels.

If you book 100 tickets, 1 rejected, you wanna refund back 100 tickets is it?... Kick that person outlah

Inb4 Blacklist person = TS girlfriend.

Since she's an adult, just leave her here.

In normal circumstances, u only eligible for refund under 2 conditions.

1. U book your tickets + insurance. Tnc apply
2. Your flight schedule change or disturb not by u but by AA.

Memang nama pun bengang
Ignore the girl la
She can take care of herself when u guys go for holiday

allow me to vent my frustration here.

ppl going:

me, wife, son

Father/mother

Visa rejected(VR)/Son


initially my family wanted to go Spain for holiday. somehow along the line VR got involve and we thought ok, since our son have a company for vacation. rope in father/mother as well.

due to budget and his son wanted to see snow, ok lets go sydney(despite the fact my wife been to sydney before).

no one knows she been to aussie and was deported before( she is in law and don't ask about her husband-complicated).

so now, the kid will not go without the mom. 2 ticket burn and my kid will go alone. and for fuck sake we originally did not want to go sydney and no we do not want to see snow.

so yes its a really frustrating situation

yeah i undersatnd. so...just live with it

appealing now..lets see. rejected because, she was once deported back and aussie paid for some of her meals and she/her company did not reimburse aussie gov. 10 years ago.