Hehe don't "overuse" though it works.

Then top up and withdraw by using online banking since there are no charges. Keep them busy😂

Sorry but I don’t get this. Why play topup using CASA to Shopeepay and withdraw back to CASA? Did I miss anything here?

How to get the extra one hour? I would like to have that skill..

Not if you find way how to spend and save
Im buying necessary item with shoppe. Which i would been spend more in physical shop
[attachmentid=10620658]

Ya, reactivated after showing list of item requested, involved type of job and company field.
I do asked about is that transfer of certain amount or times caused the banned. However, no clear amount or transaction about the banned rule.

They use the word cash advance

Their msg:

However, allow me to explain on your action. Your account has been banned due to our system has detected cash advance via 7E.

For your information, ShopeePay facilities is to Top up for user to spend within Shopee and is not a platform for user to transit their fund for withdrawal purposes. Please be advised that repetition on the same issues in future might get your account will be banned again. Hope this clarifies.

On another note, we would like to reiterate that the withdrawal feature is solely used as below ;

Withdrawal feature: This service is offered whereby in the unfortunate event of a cancelled order, you will be able to withdraw the refunds back to your bank account.

My shopeepay issue was resolved. i lodged a complain to BNM and after a week my limit issue was fixed.

Feedback from friend who contacted shopee - it is a bug and shopee CS is asking their developer to fix it.

not impossible bullshit excuses given by CS ie developer's fault ‐ wait for them to fix. if it's a developer issue then most ppl will have the same problem and will be fixed without needing to notify them of individual account. on the other hand, if account specific block for u know what then it's totally possible.

I feel very uncomfortable posting here with all the arguments, but for the sake of people facing a similar situation as me:

Last update from Shopee is that it looks like there's a technical issue and they asked me to send a video showing my attempt to top up via the various methods failing. I sent the video yesterday night and they replied saying they have escalated and it may take 3-5 working days for team to revert. At no stage in the process did they ask me to confirm anything about my identity or transactions, nor did they indicate that any of my activities are suspicious. Despite my Shopee pay problem I still use Shopee for all the small grocery items, kids milk, exactly as normal but just pay directly via CC. It's not a massive problem for me but just irritating when I can't use certain Shopeepay vouchers.

mine already almost a week, still not fixed yet

wah bro betul kah so long
people all sudah ok can swipe cards already

I have been a month but not fixed yet. the last email i got was in June and then no more update from Shopee and I don't bother to deal with them. Good luck shopee.

juts keep hantam shopee help
survey feedback put BAD BAD BAD, problem not resolved

one email they ask credit card details
next ask  utilities bill
just give them
finally still ask to wait 30days but tak sampai
then suddenly ok liao. business as usual..

Yay, I got back my account too. So fast.
Correct appeal just need to fill in a simple online form, no documents need to be uploaded.

I complained via CS on the Shopee app, and a few hours later, I received an email from CS with the ShopeePay Verification Webform link. I filled in the form and replied to the email to ask them to reinstate my account. I checked my account is back, and they also replied that my account is already updated with the latest personal information.

In short, chat with CS on the app to file a case first.

seemed like for a short while only.

Anyway, I need help. Despite all these issues, I proceeded to reload my ShopeePay with 3k as I had to make an offline payment to a shop. Once I reloaded I tried to scan QR and pay 3k to the shop, it failed and a pop-up appeared “Payment failed. For security reasons, we cannot process your request. Please try again later.” I have tried a few times and it didn’t work, so contacted CS and as usual they will need to get the relevant team to check etc. I actually need to make the payment urgently.

I want to know whoever has experienced it before and how long did it take to resolve your case? At least I could manage the shop’s expectations. Also, what if my fund is stuck inside, will they allow to transfer back to my bank account? It’s not my fault that they don’t allow to make payment. It’s quite a substantial amount I am not willing to let it sitting there. Appreciate your advice.