Yeah, I think that’s the reason.

I guess this is the most reasonable explanation.

Yeah, it happens.

So far, it’s working well for me except some merchants don’t allow SPL. I guess mine is more of the feature being disabled and not due to technical issue.


Anyway, I need help. Despite all these issues, I proceeded to reload my ShopeePay with 3k as I had to make an offline payment to a shop. Once I reloaded I tried to scan QR and pay 3k to the shop, it failed and a pop-up appeared “Payment failed. For security reasons, we cannot process your request. Please try again later.” I have tried a few times and it didn’t work, so contacted CS and as usual they will need to get the relevant team to check etc. I actually need to make the payment urgently.

I want to know whoever has experienced it before and how long did it take to resolve your case? At least I could manage the shop’s expectations. Also, what if my fund is stuck inside, will they allow to transfer back to my bank account? It’s not my fault that they don’t allow to make payment. It’s quite a substantial amount I am not willing to let it sitting there. Appreciate your advice.

Yes, at one go, using the same card.

It doesn't matter if you are using the standalone or Shopee app, it is still the same.

Yes, successfully via CC.

Not sure but I'm already a premium tier user, verified eKYC etc I assume you too.


An update for my case, ShopeePay team didn't reply back but I escalated twice and managed to pay to the offline merchant, despite it shows my case is still in progress. Coincidentally? Not sure, at least I can pay the merchant now.

I wasn't referring to that. This one: https://help.shopee.com.my/portal/4/article/79002-[ShopeePay]-Is-there-a-limit-set-for-using-ShopeePay

Just try with other card and see if it is still happening.

Not suspended. Everything was OK. Anyway, my case is solved already and I have paid that payment.

From time-to-time they will do this, mine from permanent 8k to 9.6k now.

Almost all the places I scanned only SPay, no SPL.

Mine is greyed out.
Earlier I tried Maybank, CIMB not possible. Will keep trying.

Just now scanned one TnG DN QR, no SPL but I scanned another merchant with MAE DN QR, SPL appeared.

That day scanned one MAE DN QR but no SPL lol. Not sure how to determine. Can only keep trying.

Wow, that's very long. I didn't do any payment last month but I recalled it wasn't that long in May.

I’m surprised to see that many stalls I scanned in the Taman Connaught Pasar Malam can use SPL.

Not necessary. I have scanned quite a lot of DN QR and it just doesn't prompt SPL.

There were some discussions here that I had inquired about earlier. https://forum.lowyat.net/index.php?showtopi...ost&p=111499103 and https://forum.lowyat.net/index.php?showtopi...ost&p=111551234

Really don't know how it works. It's OK will keep trying. So far, still prefer to use SPay due to its 0% CC reload and SPL.

Yes, SPayLater.

Still hoping for PosOnline to bring back DBKL so that I could pay it with SPL. Luckily, the deadline for payment of assessment tax is only on August 31st.

I'm not sure, as it's been a gazillion years since I went to a post office for bill payments.

According to Google, looks like it is accepted at the counter.

If I’m still working from office then it’s easy for me as my office is in the Mid Valley KL area, there’s a post office there but too bad I wfh almost exclusively now.

I’ll find the time to do it. The 10% is given automatically or do I need to redeem any vouchers in advance?

Cannot. Only FPX.