QUOTE(wong_86 @ May 13 2022, 10:47 AM)
Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz
Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz
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May 13 2022, 11:43 AM
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#21
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4,381 posts Joined: Jan 2003 |
If refer to this, usually freelancer can do with their own transport. Same go Shopee Express. Nothing New. Start long ago since MCO.
QUOTE(wong_86 @ May 13 2022, 10:47 AM) |
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May 18 2022, 10:12 AM
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#22
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4,381 posts Joined: Jan 2003 |
The parcel still not moving at all despite complained to Flash Express FB. Really suck this courier company. The company still in Raya Festival mood. How long usually Malaysian celebrate Raya actually? One month?
QUOTE(jhleo1 @ May 13 2022, 10:18 AM) |
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May 18 2022, 12:45 PM
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#23
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4,381 posts Joined: Jan 2003 |
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May 18 2022, 02:27 PM
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#24
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4,381 posts Joined: Jan 2003 |
You lucky. My order was on 7 May. Still stuck at 3PL_Vir_Zeego which Flash Express FB told me still at Hub Klang. Reason given due to HUGE amount of shipments which has caused a delay in their delivery operation. Nothing much can be done besides just WAIT.
QUOTE(PJng @ May 18 2022, 02:13 PM) |
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May 23 2022, 01:40 PM
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#25
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4,381 posts Joined: Jan 2003 |
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May 23 2022, 02:07 PM
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#26
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4,381 posts Joined: Jan 2003 |
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May 24 2022, 11:43 AM
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#27
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4,381 posts Joined: Jan 2003 |
Basically you can't do anything. MY item with Flash Express. Complaint made to Flash Express & Lazada too..... standard reply given. They replied will escalate the issue. After that still nothing update on tracking. You can totally GIVE UP. Let it be, dont track will make your life better. Hahaha.....
QUOTE(bass4focus @ May 24 2022, 11:34 AM) Does anyone know how I can file a complaint about item stuck at hub. I tried the customer service chat but was unable to summon a live agent. Kept getting generic bot reply. I tried calling the hotline but could not get my order number recognised so was unable to proceed with the call. Based on the app's tracking, my item was picked up from Perai and arrived at Bayan Lepas, which was great because my address is in the same district. But then for some reason, it got picked up at KUALA (I'm assuming Kuala Muda based on app's tracking map) and has been there ever since. I cannot understand the detour. Why from Bayan Lepas it went out of the way to Kuala Muda when the receiver is in Bayan Lepas? How accurate is the app's tracking? Get-By date is 21 May. Based on the app's description, delivery partner is Flash MY. My item is not expensive nor is it small - 3 pieces of cushion seat. I keep speculating what the reason could be - misplaced? manpower shortage? How can I communicate with a live agent? How long does my order need to get stuck before it is automatically cancelled? |
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May 24 2022, 01:16 PM
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#28
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4,381 posts Joined: Jan 2003 |
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May 25 2022, 10:27 AM
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#29
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4,381 posts Joined: Jan 2003 |
Usually when you saw who delivery partner is, you can't cancel. Good luck to try. Flash Express really bad courier company. Can't cancel at all. Lazada keep asking to wait.
QUOTE(bass4focus @ May 25 2022, 10:16 AM) Just some update: I tried again summoning the live agent and finally got through after repeating "Live agent" six times. So now they will monitor for another 2-4 working days. Auto cancellation within June 02, 2022 as that is the maximum given to courier for delivery. When I asked if the delay is occurring at the delivery partner's side of the process, I received a polite reply apologizing and assuring that necessary action is being taken regarding the delay. So, I still do not know where the delay is occurring. I think next time when I order and complete payment, I should quickly check who the delivery partner is. If I lack confidence in that particular courier and the cancel button is still available, I should consider cancelling the order before it proceed to packing status. |
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May 25 2022, 11:54 AM
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#30
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Senior Member
4,381 posts Joined: Jan 2003 |
You seems new to Lazada, an order is not yet packed, no courier info given and only got chance to cancel. Once packed, courier info given, you won't be able to cancel.,
QUOTE(bass4focus @ May 25 2022, 11:06 AM) As I mentioned in my earlier post, I still do not know where the delay is occurring - whether at internal logistic's side or the delivery partner's side. It doesn't look like they would give out such information. If an order is not yet packed, the cancel button is usually available. I have not noticed if the delivery partner is stated at this stage. I should make a mental note of this with my next order. |
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May 25 2022, 01:07 PM
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#31
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Senior Member
4,381 posts Joined: Jan 2003 |
Check everyday with Flash Express and they replied me:
"Dear sir, In Zeego's tracking system, the parcel is delivered. If you have not received your parcel, we will suggest you to send an email to customerservice@flashexpress.my cc sharina_shaari@flashexpress.my to claim for refund." Their tracking system not showed delivery at all. Very lousy. AND I not received the items at all. |
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May 25 2022, 01:33 PM
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#32
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4,381 posts Joined: Jan 2003 |
Called Lazada and was told have to wait after 31 May 2022 and asked to call back on 1 Jun 2022 to do manual refund. They can't just rely on our msg on FB messenger with courier company to decide the refund despite courier company said the parcel is delivered but we yet received. And was told that Lazada's courier company have 15 working days for delivery. My order on 7 May 2022 and only took up by Flash Express on 10 May 2022.
QUOTE(jhleo1 @ May 25 2022, 01:07 PM) Check everyday with Flash Express and they replied me: "Dear sir, In Zeego's tracking system, the parcel is delivered. If you have not received your parcel, we will suggest you to send an email to customerservice@flashexpress.my cc sharina_shaari@flashexpress.my to claim for refund." Their tracking system not showed delivery at all. Very lousy. AND I not received the items at all. |
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Sep 11 2022, 08:26 PM
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#33
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4,381 posts Joined: Jan 2003 |
Now Mastercard 9% n HSBC RM25 for RM200.
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Sep 26 2022, 04:29 PM
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#34
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4,381 posts Joined: Jan 2003 |
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Sep 26 2022, 09:11 PM
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#35
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Nov 10 2022, 09:29 PM
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#36
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4,381 posts Joined: Jan 2003 |
Why Android phone can't get rain voucher at all? Not out at all.
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Dec 21 2022, 10:53 AM
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#37
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Dec 26 2022, 09:44 AM
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#38
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Mar 28 2023, 02:13 PM
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#39
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Mar 28 2023, 02:18 PM
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#40
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