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 Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz

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jhleo1
post Feb 2 2025, 03:36 PM

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At least use your wife or anyone stay on same household instead.

QUOTE(Archer17 @ Feb 2 2025, 02:22 PM)
i have 2 acc.
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jhleo1
post Mar 20 2025, 09:46 AM

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Found out my account no more vc can claim. Banned?

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jhleo1
post Mar 20 2025, 09:56 AM

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still the same. Why ban? I not buy any recently too.

QUOTE(annoymous1234 @ Mar 20 2025, 09:49 AM)
Uninstall and reinstall. If still no means ban.
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jhleo1
post Mar 20 2025, 10:03 AM

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Yes but I use at difference time but definitely no duplicate account.

QUOTE(annoymous1234 @ Mar 20 2025, 09:58 AM)
Did u sign in to more than 1 phone? Any duplicate account?
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jhleo1
post Mar 20 2025, 10:33 AM

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Called up Lazada Customer Service to check my account. The CS said no issue on my account & system only indicated I collected numerous vouchers. I told him that if I collected too many vouchers till hit the limited, the system will prompt me to delete. The CS no idea of this at all and only ask me to unistall & reinstall it. Did not help at all.

QUOTE(jhleo1 @ Mar 20 2025, 10:03 AM)
Yes but I use at difference time but definitely no duplicate account.
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jhleo1
post Mar 21 2025, 12:09 PM

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Yes I can see my case which filed yesterday in lazada system and today I raise up again with another Lazada officer by given screenshot of the app error message today morning : Your request is unsuccessful from unusual behavior. Try check out without voucher (VC01)". Lazada CS can't find any problem from their system. She try to escalate this to their relevant team for further checking.

I tried again just now. Lazada Vouchers interface back to NORMAL. I can collect Lazada vouchers as usual.

Hope issue really solve now.

QUOTE(Maxieos @ Mar 21 2025, 08:52 AM)
Keep on asking , there is sure a reason , you login laz apps on other phone with same account ?

Same , I crack egg once , it auto collect all the voucher and now my voucher full of laz.If I know ,  I don't even want to crack egg.

jhleo1 Anyway I don't think ban was because of collecting voucher , if so , many user already got banned.
Must have something happen before , but if really this issue , laz should be blame.Try to keep on calling laz to fix this issue , if not birthday can't buy anything.
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jhleo1
post Mar 25 2025, 07:11 AM

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I get the same problem as you last week. Suddenly happened and try everything include reinstalled all not work. Have to file complaint to Lazada few times only solve it. Share with CS this screenshot they will know let their team to solve for you.

QUOTE(JLZH @ Mar 24 2025, 11:19 PM)
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I really hate this setting, once it appeared you need to wait like 1 hour plus to get the voucher page back. Dang it
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jhleo1
post Mar 25 2025, 10:44 AM

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Actually I found out system will auto collect whenever you click those coins or lucky egg. You can find out from your vc pool. Just unable to collect all vc. The only way you can do it, contact Lazada thru phone or chat (wait till live chat appear) and tell them to check.

QUOTE(annoymous1234 @ Mar 25 2025, 08:09 AM)
U can collect? I can see all voucher but not able to collect
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jhleo1
post May 29 2025, 01:52 PM

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Few days. Don't expected it for one day unless you buy and cancel within a hour.

QUOTE(Steponlego @ May 28 2025, 09:05 PM)
Hi, just curious, how long does it takes for lazada to process for the refund? Seller already agreed for refund. Bought using FPX, but my refund says here should go to lazada wallet. It's been more than 24 hours already. Already activated my lazada wallet, so not sure what is the hang up.

On the app it says PENDING FOR SUFFICIENT BALANCE, on the web says "we are now processing your refund".
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jhleo1
post Nov 12 2025, 04:31 PM

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Bought few items from Lazada since 10 Nov 2025. All difference sellers. None of them collect by courier. Order from Shopee made on 10 Nov already delivered to my home today. Lazada 11.11 sales too big to handle?

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