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 Is my Maxis 4G USB Dongle working?, How to tell if my 4G USB Dongle working?

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calvin1688
post Apr 15 2019, 11:17 AM

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QUOTE(G K Lai @ Apr 13 2019, 11:51 PM)
Hi all,

Maxis' representative came this morning to help me install their Maxis 4G USB Dongle to Maxis' router because I just convert to Maxis One Prime last week.

He insert the dongle to the USB port, tell me it's done, then I sign the form.

Later I only realized the dongle always showing red led (see attached picture), it never seems to be connected to the internet at all.

I unplug LAN cable that connect within TM's modem and Maxis' router (to make it no internet access) and the USB dongle also never connect to the network by showing red led.

I also tried plug in this USB dongle directly to my PC, it installed the driver, also never seems to get any internet access.

How to tell if this USB dongle (or the SIM card) is working?

Thank you in advanced!  icon_rolleyes.gif
[attachmentid=10226651]
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The usb dongle will turn blue colour if the sim card is activated.From your case it must be your sim card yet to be activated.Need to wait for 2 days for the sim card to be activated.Once you had received sms from maxis it means your sim card is activated & the usb dongle light once connected will turn blue.
calvin1688
post Apr 16 2019, 04:05 PM

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QUOTE(G K Lai @ Apr 16 2019, 01:55 PM)
Yes you are right, I received the SMS this morning and now I can see blue light.
However, still can't seems to get it to work.
I tried turn off TM's modem while keeping the USB dongle inserted to Maxis' router, I still can't get to the internet.
I also tried insert the dongle directly to PC, also not working.  sad.gif

[attachmentid=10228126]

[attachmentid=10228127]
There are similar discussion here at this thread: https://forum.lowyat.net/topic/4698938/all
Some people also have blue light yet still can't get internet.
Did you ever update the software/firmware to the USB dongle?
I'm not sure if this is the culprit that cause the USB dongle to failed?

I believe the SIM itself have no problem but the dongle.
Already tried:
(1) Insert the backup SIM to phone, it can surf without problem.
(2) Insert my phone's SIM to USB dongle, cannot get it to work either
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from the photo indicate you must insert the modem into the pc.FYi although you can plug your usb dongle into your pc & the usb dongle can shown blue light but due to maxis had lock the usb dongle thus the usb dongle will only work when you plug into the maxis tp-link router.
calvin1688
post Apr 16 2019, 04:11 PM

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My usb dongle when i plug in the backup sim work & plug in my phone sim also work.I never update any firmware myself.If you updated the firmware yourself from somewhere
& not from maxis,your usb dongle could not use anymore.As such case contact maxis for solution.

 

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