May I know if anybody has a mismatch of serial number present in BIOS to that of the sticker?

Is there any update to fix GPU power limit throttling on 9th gen selenite when the battery is absent?
I remember notifying this more than 3 months ago because my battery got swollen in 10 months and I had to remove it.

Any update for this?

Mine got swollen in 10 months. I am hoping that is just bad luck. Could you try gaming without battery to see if there is GPU PL throttling?

Thanks. I asked Illegear Team to check the same but I haven't received any updates.

Nothing specific. Just keep afterburner open and check for memory clock too. It doesn't goes above 810 Mhz for me.

No BIOS update at all? This must be some kind of joke.
Again, battery MUST NOT be the primary power source. It isn't rocket science. Why does GPU PL throttling goes away when driver is re-installed but comes back after os restarts or wakes from hibernation?

It is acceptable to have lower performance if you are trying to run games on battery. But getting the same when trying to run games on direct AC power is not.

I've removed the battery from my selenite because it got swollen in 10 months and now I'm getting GPU PL throttling. I don't think Illegear team is trying to get it fixed. If I knew how to fix that via bios coding, I'd have done it myself.

And still, they are trying so damn hard to convince me that battery needs to be in the laptop for better GPU performance.

I have 9th gen Selenite with 46Wh battery. Ensure you don't get a bad battery or it'd get swollen in few months, you'd need to remove it and then would get GPU power limit throttling even when laptop is plugged in.

Mine had zero wear and I didn't even use the laptop on battery much (that too for non-intensive tasks). I only got to know about swollen battery because I wanted to do regular cleaning.

10 months in my case.

Are you able to use Intel XTU while Illegear Command Center is installed and running? The command center doesn't lets the CPU go above 40W, even in turbo mode and that is hurting CPU dependent tasks.

Is it legal for Illegear to sell laptops with batteries known to have such high failure rates? Is there a consumer forum we can approach in Malaysia to file a complaint with the government?

This post has been edited by SaiyanGoku: Dec 7 2020, 04:05 PM

A laptop is supposed to have a working battery backup. If they are selling laptops with batteries having high failure rates, I would consider this as a fraud.

100% agreed.

I am facing GPU PL throttling because of no battery (for about 7 months now) and Illegear team says selenite is designed like this. I mean who was stupid enough to make this bad design decision?

Would you be able to share how he did this? 18650 are cylindrical but most Illegear laptops have flat Li-Ion cells AFAIK.

This post has been edited by SaiyanGoku: Dec 8 2020, 01:48 AM

I haven't seen a single swollen battery in any of the Lenovo, Dell, Asus, Acer, MSI and HP laptops which my friends and family are using. 3 of them are >6 years old too.

This post has been edited by SaiyanGoku: Dec 8 2020, 04:21 PM

They were notified of the swollen battery issues as it happened in under 10 months.

Sucks to be in this situation TBH. If I knew Illegear has such poor QC on batteries I wouldn't have bought from them.

This post has been edited by SaiyanGoku: Dec 12 2020, 12:47 AM

Then it would be a bigger problem than I imagined.

Long term usage observation:

I have to clean up the vents in every month or so. Dust buildup is real and once cleaned, the peak temperatures go down by as much as 30° C. Can anyone suggest some dust filters I can stick or use below the intake vents?

Now it really seems to me like a issue in BIOS or firmware which keeps battery as primary power source instead of AC power and hemorrhaging it intermittently (going undetected). Do you face any GPU power limit throttling in any game and could you check it via MSI afterburner?