Hi, you may try to reset back the undervolt back to factory default  -50mV.
Overtime the undervolt setting get unstable which might cause random BSOD on the system.
Do try to reinstall all the drivers from our support page to avoid is driver conflict from windows updates
Do let us know if there is any improvement.

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding the rectification procedure by using the contact number below:

018-261 8599 (WhatsApp)

What's your power profile. Is it gaming or equilibrium. Is whisper mode enabled in GeForce Experience?

Update:

Took me almost 6 hours but somehow I fixed it, I think. Had to try with multiple Intel and nvidia driver versions. There is no GPU PL throttling observed for now but I am running the laptop on direct power without a battery.

Hi SaiyanGoku

It's not related to BIOS/firmware, and it's normal for performance throttle after removing battery from the machine, and the throttle would be fixed after you get the battery replacement. Your laptop is still covered under 2 year carry-in warranty so kindly send in your laptop  and we will replace the battery. Thanks!.

Most of our models required the present of both the charger and battery in order for the laptop to perform optimally.
The laptop CPU will perform relative same with or without the battery but the GPU clock and memory speed will decreases due the motherboard power delivery designed required both charger and battery power supply to operate efficiently.

this is the problem with companies like illegear. their support is basically limited to send in ONLY. No matter how much evidence you provided over the phone, email, whatsapp, even video, they will not entertain you other than you sending in your laptop. They will give you a bunch of reasons like they need to check the laptop, they dont want you to damage the laptop etc. But basically what what they meant were you don't know what you are doing, you are not qualified to service their laptop and they dont trust you at all. Which is why i really hate support from companies like this. sending in your laptop means you are without a laptop to use for days or weeks and there is no guarantee you'll get your laptop back problem free. Trust goes both ways and unfortunately, not all their support staff knows what they are doing. In the end, if the issues are not serious and you need to use your laptop, you'll have NO choice but to live with the problems.

Unfortunately, illegear support staff is right about this. most ODM use this trick to save money on PSU. Rather than supplying us with a bigger PSU, they reduced the PSU size and use the battery instead to provide the extra juice when the PSU is not supplying enough power. In your case, you laptop could be drawing 240W-250W during gaming but the PSU is only rated for 230W, so the extra power is provided by the battery. This is why sometimes after a gaming session you will notice your battery discharged and depending on how long you game, it can discharge 10-15% or more. They have a fancy name for it like "hybrid power source" but it's just a marketing term to reduce cost.

You can read more about it here
https://www.asus.com/me-en/support/FAQ/1039026/

So you might not realize it, but if you game a lot, your battery is also under a lot of stress. Example, if your battery is only lightly discharged to 95% after a gaming session, it will charge back that 5% after that. and we all know that battery is under a lot of stress when it's trickle charging at the last 10-20% which explains why your battery got swollen up. in fact, if you take note, a lot of times after you shut down the laptop and go to sleep with battery at 100% charged, the next day when you power on, the laptop will start to trickle charge again (lost 1-2% charge doing nothing) even though it was completely shut down the night before. This is just one of the several annoyances we have to live with this particular laptop.

Yes it's clear and I appreciate you guys work with ODM to prevent future problems but it does not solve anything on the user side, does it? Owners are still faced with lengthy RMA process leaving us with no laptop to use.

What you do with the defective parts and how you deal with ODM is your back end process. What i'm suggesting is you should come up with solutions to better serve customers, putting customers first instead and reduce customer downtime. Your customers paid a lot of money and expect equally good experience within the warranty period. Speaking of experience, the software (apps, drivers, bios and firmware) support side of thing leaves a lot to be desired too.

And from the looks of it, illegear has international customers as well but has no support to service those customers. This is something you guys might want to explore or expand into.

We always try our best to do more than what we committed in the warranty and that's why we offered a new battery for Saiyangoku without having him to send back to faulty one.

I thought illegear laptop very good on thermal cooling ? how come still need still need cooling pad ?  

Can i have your serial number too?

Hi Saiyan,

Do you mean this logo?

Will try to get the logo for you.

We tried but the selenite battery just doesn't fit the screw holes.
FAE told me there is a new EC / BIOS for alexnvidia ID-S machine to fix the power draw. Can you pm me your SN to see if yours is the same as alexnvidia??

Please flash the latest EC and BIOS from below link
https://support.illegear.com/Drivers/Laptop...2_FlashUtil.zip

Do note that during the flashing process be sure you are not working on anything. MAKE SURE YOU ARE PLUGGED IN WITH CHARGER source.
Open the F.bat in the Afuwin64 folder to process flashing the Bios and it will restart and enter bios few times.
After successfully flashed and entered into desktop, open the F.bat in the Afuwin64cap folder to proceed flashing and updating the EC.
Do note that during the flashing process the laptop will reboot few times, be sure to plug in the charger during the flashing process.

10th Gen. Command Center Update (Except IONIC and ARES)
https://support.illegear.com/Drivers/Laptop...32_ILLEGEAR.zip

Hi amir, can i have your BIOS/EC versions?
Latest bios for selenite 9th gen is

Bios N.1.54 and EC 2.09.09

Kindly check if you are on this version.

Few months ago my selenite's keyboard started cannot use, and battery seems to give issue until my windows corrupt. Send in for warranty service, and they said they have changed my Keyboard + Battery.

2 months later, i notice the underside of laptop start to kembang. I open inside and see the battery already kembang like going to explode anytime. Illegear technician asked me to remove the battery, as I couldnt send in my laptop due to in the middle of important work. So I use it without battery.. until today.. The keyboard starts to give way again. No lighting no input.

Both items that claim to have replaced , but now having similar issues again.. I am really starting to doubt the quality of the servicing. Maybe I look too highly on the brand .. I still recommended a lot of ppl to buy this, but my laptop only entering 2nd year, and already meet with such issues.. aiks..