Theres a fix for it. I'll edit my post with the link once i find it. Ihave it on my laptop and it is running perfectly fine with none of the issue. You also get the original sound control panel back

Edit: http://forum.notebookreview.com/threads/to...815943/page-462

Link to download the driver: http://asrock.pc.cdn.bitgravity.com/Driver...v8619_FF00).zip

Make sure to completely uninstall your current realtek and soundblaster drivers before doing this

All our other models do not have this issue, it only happened on the previous SELENITE (non pro) and the factory FAE told us that other market users have never complaint about this. Therefore it will take us sometime to send back the system to have them check on it. We did send once few months back and the FAE couldn't find out anything.

Anything we will keep you guys updated.

The heatsink is placed underneath the F5 to F11 buttons (keyboard top), it's normal.

Hi alexnvidia,

We never had any Selenite user burnt his motherboard components and PCB due to the thermal design / heat dissipation since the 1st generation SELENITE i7-8750H and GTX1060 model, and in fact selenite is one of our best cooled laptops we have released.

If you are worry about the longevity or something, you can always send to us for servicing / checking.

Thank you.

They are asking us to send an unit back again for inspection after they are back from holiday.

To resolve the problem effectively, can we request for your laptop with the particular song generating the most crackles stored inside your storage drive so we can pinpoint to them what are the crackles you wish to solve?

We tried to send our Selenite stock back last year but they said there was no crackles found on their end. Moreover, there are no other customers from other regions (US, Europe, Korea etc) complaining the crackles on this GK-S (selenite) model according to them.

I will ask my tech manager next week when he has back to work.

Can we request for your physical machine for a test?

So, are you saying a 230W power adapter is unable to supply full power to laptop but a 4100 mAh battery does? Why does the issue gets temporarily fixed after re-installing driver but comes back after restart?
What am I missing here?
As for the battery replacement, if I could send it, I would've already instead of asking for your support. :|

Could you check this with ODM? That's not how it should work. Battery should be treated as a backup option and not primary power source for the GPU.

Hi there,

SaiyanGoku is living in India and his warranty is a 2 year carry-in warranty. Moreover, we are unable to arrange the air shipping for battery only because it's considered as a dangerous goods. DHL and FedEX are more opened when we ship the battery inside the laptop, that's why we requested SaiyanGoku to send in their laptop for servicing.
If India DHL allows you to ship the battery only, we would recommend you to arrange a pickup with your local DHL, we will have the new battery to be prepared for your courier to pickup.

As per pm message I sent to you, DHL Malaysia hasn't gotten back to us on shipping the battery after we submitted the battery MSDS documents.

Hi alex,

It's not related to trust but the warranty SOP. For warranty part exchange, we have to receive the bad parts first to exchange a new one for two reasons:

1. ODM can do back-to-back RMA with their component suppliers.
2. ODM and their vendors can analyse the problem and prevent the same problem in the future.

If we do not receive the bad part / bad laptop from you, we are unable to arrange the RMA with the ODM, and ODM is unable to arrange the RMA with their vendors as well.

Our onsite warranty only limits to Malaysia at the moment.

We hope the above clarify.

Thank you.

Has anyone found out why this issue happens? Every single cold boot always sees my battery charging. 230w of power from the brick is plenty for my config even when running GPU boost (and should be for every config) so there is no reason as to why it should be drained. First time i've seen any laptop have this issue. Not even their older models based on Clevo units did this

I'm using Eluktronics support page for their Mech G1R and XMG's Neo 17 for chassis specific drivers now. Other than that its all OEM drivers direct from Intel, Nvidia with NVcleaninstall etc. Hardly see any updates on their dirver page

Thank you for your feedback and comments and we definitely look forward to expand our service centre & showroom to international level (but not now).

We always try our best to do more than what we committed in the warranty and that's why we offered a new battery for Saiyangoku without having him to send back to faulty one.

Hi Jared

Can share your EC / BIOS versions and serial numbers to me? I will send together to ODM to have them look at it.

Hi guys, just got my Selenite G on 14th May. Wanna share some of my usage review and questions after two weeks.

i7 10875H 8 cores, 16gb ddr4 ram, RTX 2070 max-p

If you find it long you can skip it, just sharing my honest review about the laptop.

Goods:
1. Built quality seem good. Screen also not much problem. Keyboard experience is weird initially, but after a while already got used to it.

2. Considered portable enough as my previous laptop Lenovo Y50 GTX860M is 15.6 inch but this 17.3 inch beauty is just unbeatable, having the almost same dimensions and weight.

3. Gaming is great on RTX2070 although it's a mobile version, FYI this is refreshed version (factory undervolted by Nvidia) having higher clock speed and reduced total bandwidth. Power consumption maintain the same 115W.

4. Windows Hello Camera, one of the reason to buy this laptop, save time on typing password 

5. Sound wise, i salute the power of THX spatial audio software, but not the speaker itself hehe, overall listening feel is alright. Still prefer the JBL speakers+sub and Dolby software on my Lenovo Y50.

6. Price is unbeatable, been surveyed many brands of laptops with similar specs, but others just overpriced for the 2070 performance.
PROBLEMS:
1. At first i though Kryonaut will work on this laptop like a charm since it's considered a premium grade thermal paste for me. Somehow after some time of the usage, i've been experiencing a serious issue. The game framerate would drastically drop to unplayable frame rate for a while, then it become normal again. Using Afterburner monitoring during gameplay, can notice the cpu and gpu clock dropped to slowest speed too at the moment of stuttering frame rates. This problem happens intermittent one, not always. Not much background process which can interfere the game, just gaming no stream or others.

Used HWiNFO to monitor the status, found that cpu always more than 85c while gaming and all cores experiencing thermal throttling. To solve the issue i undervolted cpu more than -80mV to aid thermal reduction. Now the cpu mostly max up averagely 80c which won't have throttling on it.

OK, initially i thought thermal throttling could be the issue of the game stuttering, but somwhow yesterday the stuttering is coming back again with all undervolt, limit turbo boost, set dGPU at bios, max performance in Nvidia control panel, and no whisper mode at GeForce Experience, you name it. Can't figure out what else i can do to solve this frustrating problem. Maybe it's due to the 14nm++++++ process?    

Another reason could be high ambient temp while gaming la, not at 25c air con room, so this issue could be subjective. Unfortunately didn't check for the power draw though at the moment.

2. The turbo and gaming fan mode is a bit problematic also before start using ThrottleStop. The temps are still good when in office mode, but when switching to Turbo from the AB i can see the CPU temp increased few degrees, turned off turbo it'll drop to normal again. Maybe it's the power delivery mode set by the command center there. After undervolting using TS it seem like dont have this issue already.

3. Keyboard RGB is kinda a joke, since i own Corsair mech KB i thought Selenite would be the same having function of import other user lighting effects/having smoother animations, turned out only those presets available. I'm not sure about other luxury laptop brands, or it's only Illegear doing so?

Command center is buggy, sometimes not detecting the hardware or the software can't be used properly, had to restart laptop or restart the process then only can work nicely. The fan button sometimes can't control the fan speed too due to buggy software. Having the feel of being trolled, but can't blame since i didn't perform thorough research enough about keyboard side, hunting for laptops and my friend (who using Laguna SE) to "poison" me to buy this brand, although i already know Illegear beforehand.

4. Rubberize palm rest. Okay thismay be my own preference but i prefer metal surface than this cuz rubberized is damn hard to take care of. When it ages it'll be sticky if you don't take care of it right.

Reviews aside, have some questions for gamers and enthusiasts here.

1. Cooling pad or vacuum cooler for you guys? I searched online and it's really dependent on laptops models, so you can't decide straightly which is better. Or you guys never use these at all?

2. Anyone owning 2070 variant mind to share their thermal performance? Would like to know whether it's me the unlucky one or everyone facing the same issue.

3. How to take care the rubberized surface? Researched online few methods, microfibre + alcohol OR microfibre + wash soap, then wipe with dry cloth. Would like to maximize the lifespan to prevent it become sticky since my previous Y50 also rubberized and unfortunately that moment i didn't realize the importance of taking care it.
That should be all about my review and concern about Selenite G. Any further issues or questions will be discussed in future. Thanks guys for spending time reading this and am happy to join the high end gaming for the first time!

Will try to get the logo for you.

We tried but the selenite battery just doesn't fit the screw holes.
FAE told me there is a new EC / BIOS for alexnvidia ID-S machine to fix the power draw. Can you pm me your SN to see if yours is the same as alexnvidia??

Hi alexnvidia, for the gpu-z usage i manage to get the issue happen (stuttering) 



The PerCap there states besides Pwr, there's Thrm also, could be the one you're mentioning? Just need to make sure the thermal pads have a good contact on ICs besides the cpu and gpu?

Hi everyone,

Good Morning, after 3 week of waiting finally Selenite G RTX 2070 Super with I7 10th Gen arrived yesterday!

First thing I did is try to play the game I like which is Command and Conquer Tiberium War, a 2007 game on Steam and the FPS i get is only 31 MAX. The laptop is plugged in. Sometimes will drop to 20 and 10 and the game will become lagging.

I do not expect this kind of issue on 2070 Super, can anyone teach me what should I do and why is this happening? I have tweak all the setting to performance and in Nvidia Control panel I choose to use RTX 2070 GPU instead of Intel® UHD Graphic. I have disable Whisper mode.

Before I tweak it, game is running on Intel® UHD and the game is so lagging.
[attachmentid=10517170]

Anyone with Selenite G have similiar issue?

We are sending the BIOS update guide to all the affected RAVEN SE-R / 2060 80w users since last week. As for SELENITE G BIOS, the FAE is still studying, I will post here if there is any update from them.

In our experience, the first batch of new products usually would suffer from buggy BIOS and it requires a few patches to become more stable. However, SELENITE (TF ID-S) and RAVEN SE-R (TF ID-0V) are mature IDs and they shouldn't have buggy BIOS, I guess it's related to the recent pandemic because TF shipped our first batch of goods in early of April. Glad that they can still work with us to resolve the BIOS issue in few days time.