seriously?.... halfway gaming and the the entire game stutter and crawl to a halt is normal?....

Did you ask them about their 2070 super 115W performing the same as regular 2070 115W? did they say this is normal too?

21.5k is much more acceptable, at least it's closer to 22k now even though it did not reach there. Please note that the RTX 2070 Super 115W Max P firestrike screenshot i posted earlier was give by YOUR side, i only highlighted it and posted it here because i tried checking it with your sales and support team and they feedback to me that 20k is normal which is totally unacceptable given how good reputation tong fang chasis perform. Maybe you need to have a good talk with your sales and service team about this.

Also, can i check with you, is your selenite G capable of gpu boost like i showed you in the youtube videos? the same tong fang chasis from eluktronics with their elektroboost (same as your gpu boost) is able to take advantage of gpu boost and increase GPU power to nearly 150W for a 15% performance improvement. does your selenite G do that?

also, with regards to the in game stuttering, i did not make this claim, rather TWO actual real owners of your selenite G posted here asking for help because during gaming they experienced stuttering. the GPUz shot was provided by them showing GPU frequency dropped to 300MHz during gaming, not loading. please refer to their posts.

EDIT: is your screenshot selenite using rtx 2070 super? cause it's not shown there.

This post has been edited by alexnvidia: Jun 19 2020, 06:39 PM

then this stuttering issue is considered isolated cases for those two selenite G owners? or it's a batch issue? i have no reason to believe they are making this up. and the probability of two different owners facing the same issue is very slim unless that batch of selenite G is problematic? have your support side resolved their gaming stuttering issue?

based on the youtube reviewer BOB of all trades, eluktronics work closely with tong fang to allow their RTX 2070 super to boost above 115W without any damage. he explicitly said it is PERFECTLY safe and their laptop is DESIGNED around this power envelope. obviously eluktronics dont do any design or manufacturing, it is all done by tong fang and if tong fang allows this, it means they have designed the GPU VRM to withstand the added power boost. maybe you can check with tong fang about this? being able to perform higher than standard rtx 2070 super can be a huge selling point for you guys too, just like how you guys advertise your rtx 2060 to being able to boost above nvidia spec 80W.

illegear website, go to support and download

I dont think eluktronics is able to write their own firmware to make them special. Just like illegear, everything from them is provided by tong fang. However, (this is just a speculation) i believe there might be two variants of the same ID-S motherboard from tong fang. one that is just designed to run a regular 115W GPU, and another that can boost past 115W. This is true in the previous models where for the same tong fang chasis from different companies, some companies offer GPU boost for rtx 2060 and some dont even though it is the exact same chasis ID-S. it does not matter if you on or off the gpu boost button, as long as you hardware ID-S do not allow for this, you will not get GPU boost. and this is not something that can be enabled by simply flashing the firmware. the hardware needs to be designed to take the extra power load. as a tong fang reseller, i'm sure you know more about this than me.

GPU boost from Eluktronics is done by pressing the GPU boost button (they call it elektroboost) next to the power button. To boost above 115W for their 2070 Super GPU, Tong fang will need to allow this to happen, meaning tong fang is the one who designed it to boost that high with the necessary power delivery VRM and firmware to do so. It is totally impossible for any selenite ID-S to boost past 115W as stated very clearly in the video unless tong fang allows it, so there is no risk of damage. Since you are so sure all tong fang OEM have the same BIOS, then your selenite G should be capable of boosting above 115W too without compromising the power delivery circuit.

which is why i wanted you guys to test if your variant can boost past 115W by pressing on the GPU boost button. perhaps it will cost more to bring in the variant that can boost past 115W? or perhaps your Selenite ID-S is already capable of this and you marketing/technical team overlooked this unique feature? Either way, it would be great if you could test this out (a simple comparison using firestrike with GPU boost on and off will do) or find out from from tong fang if your ID-S is capable of gpu boost past 115W. Again, there is no risk no damage because if tong fand does not allow it, you will not get gpu boost no matter what you do.

I have considered buying from eluktronics. As you said, it makes no difference for me buying from illegear or eluktronics because i'm basically getting no good aftersales support for being an international buyer. However, US is a lot further away than Malaysia and it will be a lot more expensive to ship the laptop to Brunei. Also, i was hoping illegear can be different when it comes to dealing with international customers. Since you guys are No.1 in malaysia now, the next step worth looking into is expanding to international waters, at least the nearby countries.

I hope you do understand why i'm being extra careful, persistent and asking so many questions most average buyers wont even bother. If anything went wrong with my purchase, the aftersales support for hardware will be non existence unless i ship back the laptop which can be very costly.

The support and info you provided in this forum really do help a lot to regain buyer's confidence and i thank you for that.

This post has been edited by alexnvidia: Jun 22 2020, 08:22 AM

Thanks for the clarification. much appreciated.

@Shadowhunt94 have u tried the new BIOS and EC firmware? did it fix your in game stuttering?

This post has been edited by alexnvidia: Jun 23 2020, 06:48 PM

ouch.. that's bad...which model did u get?