dude, as I see it, it's a nv ending story... unless customer reject the item when it was delivered to him.
Even in customer tribunal oso very hard 2 win. Newspaper/News won't publish this issue unless it involves alot of people or money.
Reasons they(nationwide) can give:
-U send empty package.
-Customer received package & took out the item, then declare no item.
Even if you manage 2 get them to compensate you, like many forumers have posted before, the T&C (I dunno 4 nationwide coz nv used them) states only MAX rm200-rm300 if you didn't purchase xtra insurance to cover it.
P990i is around 950gram with packing.