Item Lost at the middle of Courier to my customer at terengganu ..
happen like this, i use NATIONWIDE to send to my customer.

Friday 15/06/07 Boy come pickup and i using company account send it always used and no problem at all, i using a chinese newspaper wrapping my P990i full box and i will wait boy come and collect the parcel.

after 6pm they will start doing processing and delivery the item at night to every single state.

Saturday 16/6/07 my customer receive the box but P990i Phone and 1GB sony MSPD card also LOST not inside the BOX???? I shock when my customer call me and telling me this cases happen and i will call to the Nationwide branch at terengganu and ask about that what was happen, tracking number also trace and is correct, item also send out.

what i suspect 100% the item lost in the middle of way, cause the box i using chinese newspaper wrapping the box is un-wrapping and my customer receive the item and open the envelope he can see directly the P990i original box and not with the newspaper wrapping mean the Parcel already open by some1 at the company processing department.

Customer not bising as he also understand is not my fault and we both way also chasing nationwide to come out the solution and explanation. the nationwide want my customer return all the thing that my customer receive just now and dunno what they wanna do after that and i ask my customer dont give anything back to them and my customer will go to their office tomorrow and see what going on.

Now i wana you guys help me and give some advice that if i the item Lost would the company pay the assurance of the item lost ??? or they just leave like dunno and become nothing happen?
please is 1.3k item man.

I need help here. What should I do

I used Nationwide for almost 5 years now no problem occured at all.. u can complain and claim from Ntionwide services and say ur item lost, suspect the guy who sent items stole it..

i already make complaint about the lost at terengganu branch but i still not believe the branch can do anything move and i also send a feedback complaint to HQ via email, monday i will call againt and make the complaint .... i dont care as i wan to make complaint and claim back the P990i more then Cash i want.

normally they got insurance for it..you cant blame the boy who sent it out..maybe its the driver or the one who collect or the one who sent it out or anyone involve in the sending out and receiving it..hard to blame

But i doubt the insurance is for RM1000....
Unless u declare the item worth when u send it....

unlucky day of me and the customer
but customer are also good man laa he never blame me and scold me

go file for insurance with nationwide. if im not wrong u have a time limit of 30days after u ask the boy collect.

no worry i will call up and do all i can done for claiming the lost at HQ ....

same case happened before
there is too many who touch on the parcel in the process
and i doubt they will give you an good resolution for it

Hopefully can claim it as fast as possible.

insurance claim is about 1 ~3 mths depending on how the work >___>"""

as long as can claim i think can wait looo...
but still argue until make it process faster

but few question rise in my mind
if the worker want to steal the phone,why not they just keep the parcel?
and how they know what is inside?
impossible for them to open every parcel to see right ?
or seller declare it is a phone inside ?

they will be a no ending arguement,
remember ~5ive~ and gtoracer case?

i guess the postman take it so that there is still the proof that it's signed and delivered for...if he take the whole parcel, then no one would sign that it's received and it's 100% the postmen;s fault ...just my opinion though...ya agree that its a never ending case as can said it's the seller who did not send, or buyer took it, or postmen took it....another headache issue

yes....i also got think those question in my mind with my wife.
i dint mention anything to the nationwide 1st delivery until this it happen .
cos this is company account and long term lio ....we do the delivery
anyway tomorrow i will argue and what they said.

i know this will never ending issue with both party..
that why when the boy back to my customer home and collect the everything he send cos the offfice staff call the boy to go back and collect it (after i complaint).
anyway serious i will want them get out the solution and claim or not this will be send complaint to MCA consumer department.

Use newspaper to wrap?Big problem lol....i tink wont get back phone di..or maybe they say tercicir???

haha cos i use the paper for wrapping and my wife use another natiowide parcel plastic that once seal are hard to open and even sealed also cannot be gum back ....
and the newspapaer i wrap is using the double tag round and round the box lolo....
tercicir also with delivery to my customer with the box without phone and 1gb memory , card, just left the accessories inside..

HI, i am the buyer here.. come here to discuss about the best solution. thank everyone...

to sasaug: please post my card tomorrow. please dont delay it.thank.

always separate / take off the battery from the phone when dealing via postage

coz got a device which is more easier to get locally for detecting lithium-ion battery wave (i.e handphone / laptop)..

when connecting the battery & hp / laptop even in off-mode, it'll transmit the wave for the device to detect..

just my frendly advice

Well, what I worry is if you didn't buy insurance for the phone, they won't compensate you in full. Like Poslaju, the maximum amount they will compensate is RM300 for parcels for shipments without insurance. I'm not sure about the courier you're using but if they compensate less than the amount of the phone, I guess you need to top up and resend the phone to the customer, it will be unfair for the customer to bear the lost together.