Well, what I worry is if you didn't buy insurance for the phone, they won't compensate you in full. Like Poslaju, the maximum amount they will compensate is RM300 for parcels for shipments without insurance. I'm not sure about the courier you're using but if they compensate less than the amount of the phone, I guess you need to top up and resend the phone to the customer, it will be unfair for the customer to bear the lost together.