I have this problem only started recent past 2-3 weeks. My connection on the ONU will drop off and have to wait a few moments to manually restart to gain back the connection. It happens sometimes daily, some times few days interval. The really weird thing is that it only happens during wee hours past 12am. Sometimes around 12.30am, sometimes 2 or 3am, the connection will drop.

My wife sometimes need to work at the wee hours due to timing differences or to catch up with work. The next morning, she will complain that no connection, cannot do work. Sometimes, i myself realise that problem the next morning when walking past the ONU box.

The LINK led is constantly lit, so i know that the optical cable and patch cord itself is fine but the AUTH led is blinking.

Any idea this is due to the Alcatel ONU box dying (less than 2 years old) or something wrong with the unifi backend server/switch port? My router (Asus RT AC86U) should still be fine, never dropped a connection on router end before and i'm on 300mbps plan. Advice/assistance much appreciated.

what is OLT?

The issue is that it happens intermittently. When i call TM, not too long after that, asked to restart, then ok again. Then end of story for them.

Damn sien....it is not that it is disruptive, but quite annoying, especially for my wife.

You mean take video of the ONU AUTH blinking? Can ar?

wa...4 times....the tm will be so frustrated

the last tech memang best, able to figure this out.

thanks for the info

This new promo feels kinda fishy. Seems like it is out there mainly to attract those that got turbo-ed.

Maybe something really interesting coming next year or another big player coming in to fight the fibre pie.

This post has been edited by wkc5657: Oct 1 2019, 03:49 PM

Sometimes it is also due to the developer. If the developer prepared some infrastructure ready arrangements (not necessarily laying the whole fibre), TM will come in faster. Some of the new developments in my area advertises fibre ready, so really depends how the developer arrangement with TM.

Those that need to dig roads hack walls, these ones take time and they want commitment from at least 50% of the estate signing up.

Since there is no clear cut announcement, can SilentVampire help clarify whether if renew under paynothing promo, starting 01/01/2020, the monthly fee still remain the same or the new price as advertise.

This is my main worry. Hence standing on the fence as i don't want to lock myself up. At the end of my contract, i don't mind downgrading the speed. I just don't want to pay more.

If it is so, then why don't they advertise BIG BIG say something like, "you get to enjoy what you're paying for the next 24 months"? Simple and easy to understand.

But then, i remembered some many years ago when i was initially on streamyx student package. Even after more than 5 years, i was paying the "student" price till i upgrade to unifi. So there is the hope that this sort of thing might happen. But then.....now TM very efficient wor....got one time i dragged payment, terus potong my line and charge me reconnection fee....

now there is contention between the various interpretation of the customer service agents. Some say continue pay current old package price, while some say follow the pricing structure of 2020.

Really hope that some top level unifi people come out and make a clear clarification on this. This can be quite a disaster. If not for the service level of maxis being quite questionable, confirm wholesale a lot of people jump ship.

in conclusion :

Viewquest's coverage is very limited. In 2 months time, there isn't anything much they can do. They aren't expanding much either.

This paynothing campaign really is to lock in customers after got turbo-ed, asking them to pay "full price". Unless properly clarified, ah well, i rather downgrade speed than pay more. Eat that TM!

And what happens to those under 800mbps plan? Nothing about it written.

This post has been edited by wkc5657: Oct 1 2019, 11:29 PM

That is something new, because what i was told when my unifi got turbo-ed, after promo period/contract over, will revert back to "original" price.

Your TM and my TM say things not consistent....Siapa cakap betul ni??

Kind of insane that till now, still can't have a definite answer to those the got turbo-ed, whether renew can still maintain current price or new price beginning 2020.

TM/Unifi, you buat business not in good faith, can't even spell out the terms and conditions in a clear manner. Different customer service say different thing....

Better hold on till got definite confirmation....

Precisely because i'm this particular package mess...

So many tipu helah, not transparent one. Cannot even tell yes or no? When price increase, tanggung sendiri already, you think they so good say sorry and give you compensation?

the 24 months contract is based on the day your initial unifi got activated, not from the date you got turbo-ed, so likely you last day is 12/01/2020, quite similar to mine. So the dashboard quite misleading, should instead show contract start date or put a countdown.

I clarified with TM through live chat. Initially say, sambung RM139 for another 24 starting the day paynothing get approved on TM side. However, after some time, they call me back again and retracted their comments made on the chat.

It is actually 199 for 300mbps whether or not sign up for paynothing starting next year. So, this campaign can be quite a "trap" for those who got turbo-ed from 30mbps-300mbps plan.

TM, fantastic, just fantastic.....

*now i regret didn't sign up for 50mbps plan last time, so get turbo-ed to 500mbps, can still continue this plan next year despite this shitty campaign mirage.

I got a call from their customer service, they confirmed that my package will switch to rm199 regardless of whether i join this paynothing campaign or not.

500/800mbps plan users benefit, because there is no replacement for them, hence continue to remain. The campaign also didn't put their 500/800mbps plan in writing, so default no change to them. Them campaign specifically for those 300mbps and below.

FAQ is not T&C (which is binding), so the FAQ maybe wrong. I don't know la....will live chat again later today or tomorrow and see what is the response from other customer service agents. Again, different people say different thing, TM really need to be clear on this. If want to give bad news to 300mbps users, just say it clearly. We not happy but at least have clarity, tak nak later shell shock when bill come in at 199 but cannot cancel because of the super evil "pay remaining" months clause.

the same live chat agent called me back in person about half an hour later after ended live chat, saying what they mentioned in the chat wasn't true. So, for my plan, 139 will become 199 regardless whether i sign up paynothing campaign or not.

Get your own router, you're wasting your payment to unifi using this tm router. See the 1st page for router recommendations.

You already have cat6 cable, that is the best standard LAN cable already, nothing can get better than this other than really expensive custom cables.

I also same situation as you lar....different agent, different answer....

TM really looking for shit to solve.

Frankly, if the live chat agent also can't give definite answer, don't expect their TM point counter/supervisor can answer you. Even if they give you an answer, also need to doubt it, because for those Rm139 300mbps plan, the T&C aren't exactly clear.

So far have the following answers :
1) will convert to Rm199 starting jan2020
2) can still remain rm139, just bond for another 2 years
3) don't do anything, still remain 139 next year

So siapa betul??

Rather forgo discount from savings than to regret later paying more per month and some more kena lock another 2 years.

Unless some big shot or TM make official clarification, the real beef is when you received your bill for January 2020. Or keep screenshot for future MCMC complaint.

I rather downgrade than pay 199.

move house can "transfer" package to your new premise. If no unifi, they don't penalty you.

Yes, perpetual is a soothing word, but :
1) perpetual at rm139; or
2) perpetual at rm199

Nanti come jan2020, shell shock sia if really turn out to be 2....

Rather wait till next month when the live chat agents are fully communicated absolutely sure on the treatment for those under 300mbps for rm139 promo.

i'm on the 300mbps turbo plan, this was the answer i got not too long ago :

Never go taman pelangi branch, yes they are like the main in JB area, but shit loads of people and the staff quite impatient.

So, do yourself a favour, take a slightly longer drive to the branch in pasir gudang, in the same area as penawar hospital. Much smaller brunch, less people, but friendlier staff.

I had an experience want to potong line and take back deposit from deceased original account holder, the taman pelangi branch really like shit and demanded nonsense to not process. So i headed to pasir gudang branch another day with the same exact documents on hand, successfully processed it on the spot with a very experienced and friendly senior officer. Some more, almost no que, no need the chaotic stress of taman pelangi office.

If those fibre players are really serious, they will buy you over by paying your penalty, i received a few calls from maxis for this (the pre paynothing penalty clause, pro rated one time penalty). The paynothing penalty clause is damn crazy and MCMC/competition commission should step in this, very unfair and discourage competition by severely limiting consumer choice.

However, if your plan no more contract and you're dead sure the new players are coming in, just stay put and don't sign up for paynothing. You have freedom to switch at your desired timing. But i personally don't feel any large scale players will be in for the pie. This paynothing feels more like a trap for those with really attractive 300mbps/500mbps/800mbps plans that have perpetual discount. If not careful, buta buta lose out this current insane package and bind oneself to new clause and lose out the perpetual discount.

This post has been edited by wkc5657: Oct 14 2019, 11:43 AM