Set to 1000Mbps and still get 100Mbps, I tried the same cheap unknown 20m Cat6 cable brand on my laptop and it's able to achieve 400Mbps. I do think it's cable related problem because I tried on a short Cat6 cable and I'm able to achieve at least 750Mbps as I'm on 800Mbps, I'm currently waiting for Ugreen 20m Cat6 to be delivered and see if this is solved. I installed the latest network driver from Intel and there's 3 test there and I only failed the Cable Test.

TM tech told me (after they solved my router problem) that if I report this and it's not their end of the problem as in it's neither their modem nor router, I'll get charge RM53. So if anyone is facing the same problem as me, do buy a decent cable to test before reporting to TM.

I used to have Unifi 100mbps and then upgraded to 800mbps. During upgrade the modem has been replaced with a new Nokia modem but the router is still the same TP-link AC1200 with 2 antennas. I have done speedtest using laptop connected via ethernet cable and I get downlink ~800++Mbps which is very good and via WiFi 5GHz I managed to get ~400Mbps which is really good also.

However, the actual usage experience is not the same. The performance of the network for watching video and even normal internet browsing is bad. I have my TV connected to the router via ethernet cable and when I watch Youtube video on my TV and watching youtube also on 2 other mobile devices at the same time, I start to get buffering on either of these devices. Also a lot of times I'm getting lost of internet connection for the WiFi on my mobile phone when the WiFi signal is Excellent. The problem is resolved only after I power reset the modem and router. Then the same issue occur again after 1 or 2 days.

Called TM few times but they always just reset the port and asked to monitor again. Last time with the 100Mbps, the network performance was perfect, there was no need to reset the router or modem for months. I wonder what could be the problem.

I have this problem only started recent past 2-3 weeks. My connection on the ONU will drop off and have to wait a few moments to manually restart to gain back the connection. It happens sometimes daily, some times few days interval. The really weird thing is that it only happens during wee hours past 12am. Sometimes around 12.30am, sometimes 2 or 3am, the connection will drop.

My wife sometimes need to work at the wee hours due to timing differences or to catch up with work. The next morning, she will complain that no connection, cannot do work. Sometimes, i myself realise that problem the next morning when walking past the ONU box.

The LINK led is constantly lit, so i know that the optical cable and patch cord itself is fine but the AUTH led is blinking.

Any idea this is due to the Alcatel ONU box dying (less than 2 years old) or something wrong with the unifi backend server/switch port? My router (Asus RT AC86U) should still be fine, never dropped a connection on router end before and i'm on 300mbps plan. Advice/assistance much appreciated.

what is OLT?
The issue is that it happens intermittently. When i call TM, not too long after that, asked to restart, then ok again. Then end of story for them.

Damn sien....it is not that it is disruptive, but quite annoying, especially for my wife.

You mean take video of the ONU AUTH blinking? Can ar?

wa...4 times....the tm will be so frustrated 

the last tech memang best, able to figure this out.

thanks for the info

I notice from watching UnifiTv programs that sometimes transmission intermittenly stops or "stutters" and at the same time this happens to all wifi access by phones and laptops, I think connection was weak and disconnecting and connected back. . I also notice that on the ONU my AUTH is always off but LAN1(connect to tp archer A6) is always blinking. Any idea what could be the reason?

Hi

I am on a Unifi 50 Best package at RM 99 a month.

If I take the free 3 months I will end up with a new 24 month contract.

I am in an old apartment building with copper cabling and VDSL so 50 Mbps is the best I can get unless there have been new developments.

Is it worthwhile to go for the deal?

Thanks

Perpetual

What is your existing package?

Can I check with others on this. My redeem page shows only 1 option, the package name is same as the existing package. This is for 100M.

Can others on 300M, 500M, 800M or even 30M please check your page to see if everyone has only 1 package listed and its the existing one? Just want to make sure that some don't have more than 1 option shown.

how to check if we still got contract?

You see this on Change My Plan page? Or even on the "redeem" page?
Where is it listed on the portal? I see only service date.

any website to check whether an area is in coverage for unifi?

That is the Change My Plan page. You need to go to the "redeem" page as shown by  soonwai post. .

Go to
https://unifi.com.my/campaign/paynothing

Scroll down to the Existing User box and click the Via Self-Care button.
Login if necessary.

That's the redeem page, should only have 1 option I think.

go to TM point can be complete less than 24 hours

You changed plan from 100M with STB, to 100M without STB. In Change My Plan page, it shows as Unifi Lite 100M. Can you please tell what it shows on your dashboard package name? Just want to know if it also says Lite after your change. And any change in the discount?

That means now can get the unifi TV box already?
My one also showed this.
If really have got Unifi TV box, then I better to grab it.

wtf, apply for this promo at tm point kepong beginning for this month but apparently its not activated? still have to pay. contract didn't renew.. nothing!

Which part of portal can check the order/status, my activity? I can only check that redemption has been submitted.

guys usually broken tm cables take how long to be replaced?