guys ...
i think by now you should know to apply YEP its best to go to your TM Point in person.

the Portal is hit or miss .
Majority is miss.

yes indoor dbox to BTU .

rats love to eat them . suggest you put encloser to protect .

that right .

normally this fiber patch cable no issue.

if afraid rat eat or kids play with it ..
.put a cable cover

Great

Goin to tmpoint to apply YEP , I get it in 1 hour Activated on dashboard.
i see my online order no action for 10 days.

my YEP activated on 14 Oct. my billing date in 19 Oct @ 159 rm

today check Portal see bill -26 RM .

does this mean they credit me 26 RM cos of 5 days free . ?

there is lag in their billing info updates

my bill normally every 19 th .
i check on portal

the final bill is reflected
but the bill details still not there .

Normally they auto deduct on 20 th . for me.

double pay is fine ...Now you got credit .

just saw my first bill after change to YEP on 14 oct.
highly massage to fit the figures !

my perpetual discount of 30rm is not reflected in this pdf bill and i got feeling its not in play any more . ? or
the 30rm perp discount is still reflected on the dashboard.

is this same as what your new bill show. ie no perpetual discount in bill.

I think you will not get the perpetual discount in your final Bill ( on Dec ) anymore if you sign up the YEP promo.
your bill will be what you sign up for

ie 199rm @ 300Mbps , No discounts .

As with the first YEP bill , i dont see it reflected in the bill. pert disc



This post has been edited by tien171: Oct 25 2019, 03:43 PM

what source on the A box you watch .

i guess this site server is overloaded due to free . nites becos everybody home and hence more users

I watch netflix every nite also no issues.

if your BTU still showing LOS , I suggest you VISUALLY check your fiber cable from
BTU to DP box at back and visual check the cable to the pole .
i suspect some where is Broken . you need to be sure .

next Request for onsite repair . let the onsite tech co ordinate with his contact s/support to fix .

the IP answer they gave is just a lie .
probably they disconnect you from their system cos of some error .


if the fiber is broken from pole to unifi exchange . many subs will be effected.
in this case i assume only you have the LOS on BTU.
the probable causes
faulty BTU, broken fiber , or your unifi data on the system .

This post has been edited by tien171: Oct 27 2019, 04:52 PM

your unifi 30 is VDSL or all fiber to BTU.

if VDSL then most probably the cable in building to the vdsl modem is of poor quality

This post has been edited by tien171: Nov 6 2019, 02:42 PM

yes TM tech service also fast in my area. 90% of time within 24 hours.

the thunderstorm/ voltage surge can cause eqm failure even if lightning is miles away.
So its recommended that users have some form of lightning surge protection to avoid this risk.
use surge protector like belkin , CAL Lab isolators, etc.