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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!

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ClarenceT
post Oct 19 2019, 08:48 AM

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QUOTE(apecx92 @ Oct 19 2019, 08:22 AM)
Have anyone accidentally pay double bill amount?

I always use tm autopay. But these month i havent receive any notification regarding deduction from tm.

I check at my unifi dashboard the bill amount is still rm136.75

So thought maybe the system got problem, i proceed pay using online banking (fpx).

After payment have been made, i realized that tm already made deduction (on the same day i made online payment) without sending notification (sms/email)

Thus i double pay for this month. But their system only show the online banking deduction. The autopay untill now not reflected into their system. Should i be worried? How long should i wait?

Thanks!
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Not to worry, you now have credit balance which will be adjusted in the future monthly charges.
I always purposely pay extra (advance payments) because of credit card's / Boost's special cashbacks, no problem if I have >RM500 credit enough to cover more than 3 months future charges.
ClarenceT
post Oct 20 2019, 06:15 AM

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QUOTE(Barricade @ Oct 20 2019, 12:13 AM)
Guys how long does it take for the bill adjustment to take place after account activated? My bill date is 16.10.2019 to bill from 16.10.2019 to 15.11.2019. My YEP 2019 activated on 19.10.2019. So I'm supposed to pay only 16.10.2019 - 19.10.2019 right?
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Bill adjustment on 16/11/19, reversing advance charge from 19/10-15/11. You pay full outstanding amount first, credit balance will occur on 16/11/19.
ClarenceT
post Oct 20 2019, 06:59 PM

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QUOTE(Barricade @ Oct 20 2019, 06:30 PM)
Or.... I can also not pay anything now and wait until next bill come out. 😄
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Don't think so. TM will suspend your service a few days after due date!
ClarenceT
post Oct 21 2019, 10:00 AM

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QUOTE(MGM @ Oct 21 2019, 06:46 AM)
I am in the same situation,
biiled on 16Oct @rm136.75 (129*1.06), CL of rm600 &
due on 6Nov,
YEP2019 activated on 19Oct., so have to pay 3 days (136.75*3days/31days=rm13.24)
So looks like I cant just pay rm14 now to avoid the suspension?
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TM already billed u 16/10-15/11, so outstanding amount till you settle.
On 16/11, TM will reverse 19/10-15/11, not immediately reversed upon activation (19/10).
if credit balance on 16/11 bill, it will be contra by the charge in Jan-Feb bills.
Refer to FAQ.
ClarenceT
post Oct 21 2019, 12:50 PM

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QUOTE(wiraone @ Oct 21 2019, 12:33 PM)
Mine finally was action-ed last Friday after a week kena peram by TM. And it missed my billing cycle for October too. Guess will only get two free months intead three then. Oh well.
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From activation date to 31/12/19. So 2.4 months.
ClarenceT
post Oct 24 2019, 09:56 AM

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QUOTE(lyc1982 @ Oct 24 2019, 09:42 AM)
good luck mang...
how does turbo boost related to paynothing promo ?

and turbo upgrade has long passed since dec 2018....
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Still on-going for new sign-up - Biz packages 10->100, 30->300, 100->800 (except 100Mbps @ RM139).

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