i just want to share my feeling..
i'm kinda really disappointed with PC DEPOT service...

i bought a samsung mp3 player bout long time ago.. and then until nearly a year.. the mp3 player cant charge. it has built-in battery so what i can conclude is the faulty of the battery inside because if i plug at computer, still can be use. ok since the product is still under warranty, i sent it back to PC DEPOT to claim warranty... everything goes well for the warranty claim procedure.. but what that disappoint me a lot and shocked me... almost a year they still didnt call me or anything. what a lousy service by PC DEPOT. nearly a year after i sent my mp3 player for warranty, then they call me.. second time they disappoint me by telling me that they wanted to replace the part with other mp3 player.. a creative muvo mp3 player.. ok i said to them that let me talk with my sister first since it is belong to my sister.. then after a while i didnt call them.. they call me again to confirm want to replace with that creative or not. i said again wait.. i didnt make my choice... then third time they call me.. they said to go to their shop to take my mp3 player.. waahhh.. i'm so happy coz i thought my samsung mp3 player is already there... but what really really disappoint me was when the receptionist give a creative mp3 player... i look at it a while.. it was a recond and cheap creative mp3 player.. and i saw at the warranty paper, it wrote there "customer agree to upgrade to creative mp3 player". hey girl... dont u treat a people like they know nothing about computers.. WTFF.. upgrade? u want to give me cheap creative mp3 player and claim as upgrade? what a shame PC DEPOT !
i thought u are a BIG company and u could give a superior customer experience.. but this is what i get... the creative mp3 player has same capacity as my samsung.. maybe same functionalities with my samsung.. but it is definitely not worth as much as my samsung.i took a really good care of my samsung.. looks new summore, but what they want to give me is a cheap,looks very old creative.it really disappoint me. they say that samsung still didnt give them any reply for my mp3 player. but then after a while.. they say samsung did not have stock for my mp3 player.. hey girl... my mp3 player still new and not even a year when i purchased it. and it's a new model from samsung. what? u think a BIG reputation company would do as bad as your PC DEPOT? hahaha.. i think they lost my mp3 player already.. if anybody from PC DEPOT read this.. tell your manager.. dont give a lousy customer service to a customer.. remember.. find a new customer is harder than make a same customer buy from you twive. and i still waiting for my mp3 player ! my samsung ! not a cheap creative... that one u consider as upgrade? i think u may need to go back to secondary school.. a standard 1 student also know what is an upgrade laaaa....

i want to give an example of what is an upgrade..
let say u buy a 14" inch DELL CRT monitor and includes 5 years warranty.. on the fourth year u claim warranty, the 14" inch may not be exist anymore.. but DELL wont give u other 14" inch cheap other brand monitor.. they will give you what is the nearest value to it.. maybe a 15" or 17".. or if there is no stock at all.. maybe u'll get a 14" inch LCD. that's what we called an UPGRADE ! alway's give a superior customer experience to your customer..

Add Keypoint to your blacklist.

penang got any new pc shop?