ok, here's a quick summary of my experience in upgrading ultimate to ultimate max "premium".

.. was on ultimate RM60.
.. register and subscribe ultimate max for +rm29.90
.. wait 5 days, recd unifi plus box
.. wait 1+ more day to get activation for netflix
.. unifi box doesn't hv netflix in playstore, not licenced, so u can only use on smart TV or phone or pc.
.. u dun need the box for anything if u use smart tv
.. activate netflix on tv with phone QR scan code verification
.. it will ask u if u want PREMIUM 4khdr for +RM10, i did!
.. so, for +RM39.90, u get netflix 4khdr - very nice picture, DD+ audio
.. then, u go to myUnifi app, look for your apps, activate the new apps included in package
.. after activation, u wait for activation one by one for each new app
.. i just recd activation for 1 ap, the rest shud follow within 24 hrs

all in all... takes a week or so... add RM40, u get netflix 4khdr + iqiyi, viu, lionsgate, Siar.
i now have all that on top of disney+ hotstar, bbc, unifitv ++.
for RM99.90, think ok, happy enuf.
gotta spend some money to help ailing economy!

This post has been edited by AVFAN: Jul 6 2023, 07:33 PM

That's the price apportioned in the bill.

The 800mbps, free calls is rm120 + tax.

Standalone netflix is rm45 for 1080p, 55 for 4khdr.

Unlikely unifi will offer standalone netflix, will hv to be bundled to make biz sense to both unifi n Netflix.

i can't remember if the old Ultimate had Zee5 app.

but seems the new Ultimate Max doesn't.
https://unifi.com.my/tv/promotions/brand-new-ultimate-packs

since Zee5 is not in there, i dun think u can swap anything to get it.
But if u had it previously, u can ask them what happened!

10 included apps in Ultimate Max RM89.90 are:

Unifitv
Netflix 1080p (can upgrade to 4kHDR with +RM10)
Disney+ H
Lionsgate
BBC player
Bein sports
Viu
iQiyi
Siar (can use only on phone, not tv)
Spotv now (use only on phone, not tv)


as an update to my case, i regret to report that after 4 days, i am still waiting for activation sms/email of iqiyi, viu, lionsgate, spotv.

i raised report with online chat 2 days ago, no response so far. they say need to wait for individual product owner response.

netflix activation was the fastest; siar came soon after; the rest were activated in old ultimate, no problem.

thanks for update.

come think of it, i think i remember there was a time options were given to switch from certain apps to others which may explain how u got zee5 with ultimate then. but now, new ultimate max doesn't include it. have they told u u won't be able to get it anymore?

another question - did u get activation sms/email for iqiyi and viu, both activated ok?


on my end, i still haven't rec'd activation notice for 4 (iqiyi, viu, lionsgate, spotv) apps. had a call from them saying they will check (again).

i hv a feeling that there is some chaos and confusion in the launch of this ultimate max.

if they now turn around n tell me my old pack does not allow those 4 apps in new pack, i wud hv been misled, will terminate the subscription.

will wait a couple more days.

quite right, all that u hv written.
i did activate all the apps on that page 4 days ago but still could not get iqiyi, viu, lionsgate, spotv working; the rest OK.
i m using on 2 Android TVs, not the unifi plus box.
i finally figured out why i could not get the 4 apps going!

the activation-log in process for each app can be very different. unifi should give more precise instructions, their staff be better trained.
i already had some activated from old ultimate like disney, bein, bbc... these remain intact, no change.

new apps... for the benefit of others going from ULTIMATE to ULTIMATE MAX, using SMART/ANDROID TV:

.. Netflix is straight forward, self guiding; u get email, just following the clearly given instructions, can't miss.
.. Iqiyi - install app on phone, activate by clicking on the "phone" icon, ID is phone no. 01xxxx.
then u go to TV, log in, get QR code, scan the code with option on the phone app.
.. Viu - install on phone and PC. you cannot activate the TV using phone, must have PC.
log in on PC, menu on the RIGHT (not kiri), pair with TV. on TV, log in, get shown 6 digit code, key into PC.
.. Lionsgate - install on phone, log in using 60xxxx (not 01xxxx). on tv, get 4 alpha letter code, key into phone.
.. spotv - it asks for date of birth, etc.. so, F it, i duwan to use.
.. Netflix, Iqiyi, Viu, Lionsgate give Dolby Digital audio, nice.

it hasn't been the nicest experience for me. Anyone going thru same, needing some help, i can try to assist!

This post has been edited by AVFAN: Jul 10 2023, 05:15 PM

An important warning after u subscribed Ultimate Max, likely same for Ultimate Plus:

In yr spam email, u may notice a mail from a suspicious entity saying your netflix ACC had been suspended, ask u to click in a link to facilitate payment.

In yr SMS, u may get a similar msg saying u need to verify this n that, call this or visit that.

These are scam attempts as u can tell. I rec'd one each.

The curious thing is how these scammers get to know yr new subscription so quickly. Something to ponder, to speculate...

I got a diff one. Email was signed "netflix international b.v. with other details in french.

How do such scammers get email, phone no. at the right time so quickly??

answer is clear, we know.

everyday, u read "xyz scammed of abc millions", "qwe scammed of vbn billions".

who helping these scammers??

such good timing... launch ultimate plus/max, then data breach.

did u receive any email (not sms, not any unifi site) to activate netflix?

it looks like this:



Also, if yr total unifi package has changed, you can see the new bill straightaway in myunifi account - they bill in advance.

my experience below:

Read the posts that followed.

Unifi can only offer max which is NF std.

At the time u activate, u get a prompt to upgrade to premium 4khdr. It also tells u if u agree, additional RM10 will be charged via unifi.

Plus = 720p
Max = 1080p

U can choose either. If max, can upgrade at activation to 4khdr with +RM10.
With plus, I m not sure.

Is there a reset button for this box?

For some reason, it doesn't display anything when I power it up. I did activate it a month ago but did not use it since.

Has to be gen2 as it's only a month I rec'd it. With blue light. It lights up but nothing comes out. Same after few mins.

This post has been edited by AVFAN: Jul 26 2023, 05:32 PM

this is shocking!

what was yr your broadband package, was it changed in any way?

if it's only ultimate->ultimate max, it's an upgrade, higher value; makes no sense to consider it as contract termination.

i suggest u visit the nearest full TM point to get clarification.

btw, in my case, contract long expired.

It does seem the problem is the box. U now hv gotten 2 boxes in less than a 2 year contract period.

Perhaps can ask if u can return the new one to waive the termination charges?

True that unifi can be confusing.

They hv a thousand variations, never bothered to consolidate. Plus most staff r not well trained... Common to hear them say conflicting things.

As for the box, I dun even use it. Using direct on AndroidTVs is great, no complaints.

good to hear this!

it's ridiculous for them to charge u termination penalty given the situation.

keep us posted when u get the waiver!


meanwhile, i am pleased to say my 1 month old ultimate max premium is working very well on my 2 Android TVs.

enjoying Netflix, Disney+H in 4KHDR and Iqiyi 1080p mostly.

perhaps one day u will get to do the same!

ah, they had to change yr router first.

good to hear it's done now.