Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

> Grab Driver Discussion V5 (2019 & 2020), Info and FAQ

views
     
Alert_RaZO
post Jan 25 2019, 12:33 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


Who everyone month got the mesra 2200 point?
Every month which date they credit the point?
Alert_RaZO
post Jan 25 2019, 02:54 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


My mesra case since Aug until now haven't resolve.
Went to office yesterday got the impression that they like no clue why like that, no initiative to get it guarantee solve, dun want to escalate to manager, put an altitude like cannot be solve although u come to remind me.

So many ads promote driver to use the petronas programme but they dun care.

The CS is giving an impression taking blind salary.


Alert_RaZO
post Jan 25 2019, 03:35 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(yhtan @ Jan 25 2019, 02:59 PM)
Only applicable for Gold & Platinum status driver in graballstars.

For me i already drop to Silver or none, they give or not i don't give a damn, normally they give a month after.
*
I achieved all the requirements. Somebody there didn't update my new card in allstar. Mesra point finger at them, grab point at them.

They midnight surcharge took 1 month plus to credit me the Rm3. Many reminders to them.
Alert_RaZO
post Mar 6 2019, 12:26 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


Do u all encounter the apps every 30min disconnect and reconnect issue? Since January until now like that
Alert_RaZO
post Mar 6 2019, 01:53 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(river.sand @ Mar 6 2019, 07:31 AM)
Exactly 30 minutes disconnect?

Random disconnection is normal. It probably means the mobile network has got worse.
*
is not 30min from u online. It happens at like 9.30, 10, 10.30 .. around that time every 30min. Sometimes early or late by few min

QUOTE(bmt261a @ Mar 6 2019, 10:12 AM)
what phone youre using.. some phone got some issue on gps also
*
Mi8. confirm not gps issue.
Alert_RaZO
post Mar 6 2019, 07:12 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(b4sh88 @ Mar 6 2019, 05:53 PM)

New Grab initiative for 6s
*
This one only vellfire and alphard.
Alert_RaZO
post Mar 6 2019, 07:36 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


The grab cs is outsource or internal?
Everytime raise a case want to close fast fast. Sometime reply different thing
Alert_RaZO
post Mar 7 2019, 12:30 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(birdman8 @ Mar 7 2019, 12:20 AM)
I encountered a rider vomit in my car and made a report to grabcar that I tend to make a claim for cleaning. But the CS replied with another standard reply template that don’t address my issue at all. I make further response to the same email but that CS never replies me with anything.

So I make another fresh report via my app and luckily another more helpful CS assisiting me in this issue.

I gave 5 star rating for the second CS and 1 star rating for the first CS.

Best thing you know what? For the first CS instance, The system only send the “about your help experience” for me to rate 3 weeks later to close the case. Long After I finished rating second CS. I guess she hope I have forgotten it but i didn’t.
*
After u rate 1 star, did another cs call u?
The rating is very important... i feedback very harsh. They call me back.

I lodge many emails until i have a list which cs terrible one.

The impression that the bad one give me is they buta gaji, fast fast close case. Thats why eager to find out are they outsource or internal
Alert_RaZO
post Mar 8 2019, 02:43 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(destiny6 @ Mar 8 2019, 08:25 AM)
They called back? Serious? Lol.....last time every problem I log in I always rated 1stars riders attitude mAh no call bk also
*
U dun comment on riders. U comment on cs.

Riders altitude cannot do much by cs. But u can keep report so that there is statistic grab need to push something.

Those like got cancel within 5min almost reach there, the bonus little caught in jam, u r otw but jam then got cancel categories as no effort. These are the case u can fight.

Mine is i ask cs to call riders why cancel when i almost reach the pick up. Because i suspect the eta reflect different in rider app. They just reply me a full stop karangan. Want me to shut up.

So u put this.
Cs cannot work together with driver partner
The impression given me is cs take blind salary and faster close case
Typical Malaysian working altitude works as cs want easy job, contradict with grab vision
Alert_RaZO
post Mar 8 2019, 05:29 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


Why lah this MOT so stupid
U start to enforce only when u get everything done
MOT should study and survey from stakeholders

About the sticker, better use the mirror sticker. The MOT must understand ehailing come and go. Conversion car grant just serve no purpose. Insurance is the key mah.

I feel like to tell minister, grab driver + e hailing riders got offended + biz from tourist vs taxi drivers, do the math which voters he want.

All those he did the enforcement ya good, but any clean guy can do that. Just copy paste with ur power. Always see he announce, no new thing one.

Teresa kok is driver right? Who else high profile is driver? I wish Teresa can let Anthony know what went wrong

This post has been edited by Alert_RaZO: Mar 8 2019, 05:32 PM
Alert_RaZO
post Mar 13 2019, 01:25 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


Anyone update to v5.66 got problem login?
Say got suspicious app turn suspend 8hr?
Alert_RaZO
post Mar 13 2019, 02:08 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


Yes update from the playstore
Few drivers i checked also kena. I think since Monday.
Very angry cs just ask me wait 8hrs.
I prove them root checker no root. What other app that is prohibited they can't say.
Really cs need to revamp, answer like no answer u.

Attached Image
Alert_RaZO
post Mar 13 2019, 02:30 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


Mi8
I ask my group, nobody got 5.66
Waiting answer from fb group those kena izzit also 5.66

From the playstore review, got ppl mention 5.66 version brick the app.

Still can't confirm because very minority ppl kena.
Maybe can help check any other fb group complain this issue?


Alert_RaZO
post Mar 13 2019, 12:15 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(rifles @ Mar 13 2019, 10:07 AM)
since yesterday i kena that mesaage.. then today morning cannot login after 3 trips
*
Dun just leave like that. Write an email what is the reason behind and the person who did this head must roll..

QUOTE(wa89waha @ Mar 13 2019, 10:09 AM)
would like to check, if quit grab, can get back the all money in "topup/credit" wallet?
*
Can.. tell them to close your account and give back your credit
Alert_RaZO
post Mar 26 2019, 04:05 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


The cancellation still got loophole.

When traffic smooth can reach pup/almost before 5min kena cancel by rider no compensate even though prove the case.

Another one we are on the way, but heavy jam. After 5 minute got cancel. Then cs blame us we don't make effort or fail to reach pup on time.

Yealoh.. this one fall under what%, 0.001%?
Then just leave it like that...
Alert_RaZO
post Mar 28 2019, 03:05 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(lznce2679 @ Mar 27 2019, 08:21 PM)
anyone here still on android marshmallow..upgraded app to v.5.67? any issues? i mean still detecting rooted/modified? how do u solve it?
*
Suspend 8hrs?
Did u call the cs?

They r trying to hide something. I went to office discuss this they just accuse me got invalid app. I ask why many ppl kena? Then they change topic to get rid me away.
Alert_RaZO
post Mar 28 2019, 09:11 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(andrwss @ Mar 28 2019, 07:17 PM)
It is inhumane to ban someone innocent, especially if he bought new car for grab. I wonder what is the ban process in grab office? Any investigation/report needed before someone/team make a decision? Do they ask you for explanation?

But I think they are giving too much mercy to those modded users, they are abusing the platform at the cost of others but they weren't instantly permanent banned. This is just a signal that it is always OK to use a modded app, you will never get banned for it even if you got caught. Modders SHOULD BE permanently banned even on first offense.
*
This recently big case in johor. Driver just 3rd day kena suspend.
Attached Image

This post has been edited by Alert_RaZO: Mar 28 2019, 09:11 PM
Alert_RaZO
post Mar 28 2019, 09:57 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(bcombat @ Mar 28 2019, 04:14 PM)
come on, crap spy....
we need 2 know your one stop Centre plan
tak kan we do psv and puspakom at third party site already then only announce your got better plan 4 us
*
If not mistaken, grab will subsidize the psv. Of coz with condition. Maybe u can only stick with grab.
I just guess only.

QUOTE(bcombat @ Mar 28 2019, 09:23 PM)
in court, u not guilty till proven
in crapcar, u are already guilty till/unless proven otherwise
*
Attached Image
Alert_RaZO
post Mar 28 2019, 11:07 PM

Casual
***
Junior Member
467 posts

Joined: May 2013


QUOTE(cktang @ Mar 28 2019, 10:49 PM)
She?? Is a girl driver lah. What could be the wrong doing?? Normally offends that will kena straight suspend is like speak @&%# language or simply charged 2x/3x ganda fees only mah. More "powerful" act like physical attack will be police case ady...
*
Ya , She is a driver. Rider also a she.
Rob case.
That's why... CS brilliant right? took many days for them to investigate.
Somemore driver is new. 3 days only.




Alert_RaZO
post Apr 2 2019, 05:03 AM

Casual
***
Junior Member
467 posts

Joined: May 2013


Really really cannot tahan the cs
Ask them update the route, penipu scammer. The route simply show illegal turn , no wonder the fare cheap.

Then i check Google play review, still many ppl kena invalid app suspend.

Then about arrive at pick up rider book wrong service ask can i select passenger no show collect the rm3 till now no reply.

Any grab cs lurk here? I hope u got mistreatment at outside like how u treat driver and i will warn any employers dun hire them. Very toxic

2 Pages  1 2 >Top
 

Change to:
| Lo-Fi Version
0.2084sec    0.60    7 queries    GZIP Disabled
Time is now: 14th August 2022 - 07:42 PM