Event Sequential of the change in driver app requirement from I can recall for past 2/3 years:
Introduction of 30% AR (No AR requirement when grab was first introduced)
Increase the DR from 4.4 to 4.7 to qualified for HG incentive
Removal of the hotspot areas. All area in KV were entitled to HG incentives after the chances.
To qualify for the lower commission of 20%, driver must opt in that they only drive for grabcar. If the driver wish to drive for Uber or other e hailing operator at that time, they need not opt in but their commission would be 25% instead of 20%.
Separate the drivers into two group ( Flexi and HG driver. HG driver must maintain AR > 80% and DR > 4.7). Driver who want to change from flexi to HG group must opt in.
Changes the weekly acceptance calculation to daily acceptance ratio to quality for HG incentives (driver need to achieve min daily 80% AR to qualify)
The commission for new drivers has increased to 25% unless they on AA. Old driver remain at 20% regardless of Non AA or AA.
Introduction of auto accept. Driver must on AA to get the HG incentive
Introduction of Timeout
Replaced the HG incentive with time booster. AA trip entitled to higher time booster bonus calculation.
Removal of manual accept and driver must auto accept all the trip. All driver are now enjoying same level of commission, 20%, ie no more 25% to comply with MOT requirement.
Before I forget, the peak hours (MP, UP etc) incentive block was getting lesser and lesser over the times.
What’ s next? Our driver income is on downward trend for sure with all these additional features in driver app. No eyes see...
Pls comment if I miss out any historical development in our driver app.