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 GrabPay E-Wallet by Grab

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fruitie
post Oct 13 2019, 10:49 PM

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QUOTE(eeeglow24 @ Oct 13 2019, 10:11 PM)
The pay bills function only allows us to pay using Wallet Balance right?
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Yes.
fruitie
post Oct 31 2019, 11:21 PM

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QUOTE(MGM @ Oct 31 2019, 09:17 PM)
Tomorrow should be the start of 2nd month of this campaign?

https://www.grab.com/my/get-1000-grabreward...ints-with-hsbc/

Use HSBC Credit/Debit Card to top up GrabPay wallet and get 1,000 GrabRewards points. Just top up a minimum of RM50 with HSBC Credit/Debit Card.
The offer is valid from 22 October 2019 to 30 April 2020.
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Yeah, I want to know about this too. Regardless, I will still reload on tomorrow.
fruitie
post Nov 1 2019, 12:10 AM

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QUOTE(BRY7 @ Nov 1 2019, 12:08 AM)
Made the top up at 1205am, didn’t receive the 1000 bonus rewards (yet)
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Same here and I don't have good feeling about this..
fruitie
post Nov 1 2019, 02:41 PM

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So should I top up another RM 50? bangwall.gif
fruitie
post Nov 1 2019, 03:11 PM

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QUOTE(jefftan4888 @ Nov 1 2019, 03:00 PM)
I called Grab Help Centre 1300805888 at 2:02 pm. CS said their rewarding team will update my points. But until now, I have yet to see the points update.  hmm.gif
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I called CS said have to wait until 24H from reload time to be credited, if still nothing then I will need to report.
Tomorrow's morning will need to report again. Sigh.
fruitie
post Nov 1 2019, 04:59 PM

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As far as I know Grab is real time and has no delay. I have been using for years and previously reloaded with AmEx on weekends, no such issue.

It is more to their server issue and their technical people suddenly woke up that they need to grant 1k points...
fruitie
post Nov 2 2019, 01:35 AM

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QUOTE(leo_kiatez @ Nov 1 2019, 11:51 PM)
So what should we do now? Complaint until get the 1k points back?
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I will do it later when I wake up since the CS said I can do it.
fruitie
post Nov 2 2019, 10:41 AM

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QUOTE(MGM @ Nov 2 2019, 05:45 AM)
How did u contact the CS?
Any other number other than this ->Grab Malaysia Support : 1300-80-5858, cos calling this number is chargeable.
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Well, contact via FB then, they are quite responsive too? For this case, I called yesterday and since company pays for my bill so I didn't bother. laugh.gif
fruitie
post Nov 6 2019, 08:38 PM

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QUOTE(leanman @ Nov 6 2019, 09:23 AM)
Have you got the 1k points? I filed a complaint on 1/11, acknowledged by Grab but till today no follow up

Thanks
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I'm lazy to follow up after that and I'm already in overseas since Monday.
fruitie
post Nov 25 2019, 02:40 PM

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QUOTE(Left4Dead2 @ Nov 25 2019, 02:36 PM)
I try bayar car with grabpay but always unavailable, only cash term  hmm.gif
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Why not? I use GrabPay/CC since day 1, never pay with cash.
fruitie
post Dec 1 2019, 12:12 AM

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Just reloaded at 12.11 and got 1000 points.
fruitie
post Dec 1 2019, 12:00 PM

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QUOTE(spreeeee @ Dec 1 2019, 11:56 AM)
When will get the 1k points? Reloaded at 1205am just now.
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Should be immediately. I reloaded at 12:08 and got it instantly like previously.
fruitie
post Dec 1 2019, 02:07 PM

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QUOTE(spreeeee @ Dec 1 2019, 02:06 PM)
Omg, I didn’t get it, should report to Grab I guess?
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Yeah, I think that's the only choice.
fruitie
post Dec 1 2019, 02:23 PM

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QUOTE(spreeeee @ Dec 1 2019, 02:21 PM)
Too bad the in-app help center no place to contact them, no email also, except the toll free number (nowadays telco unlimited calls doesn’t include toll free number also)
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Contact via FB lo..
fruitie
post Dec 1 2019, 09:10 PM

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QUOTE(tiramisu83 @ Dec 1 2019, 08:47 PM)
hi guys, may i know is there a monthly spending limit?

I am not able to spend anymore and has been informed that I have exceed my RM50,000 yearly limit.

If this is the case, means every month i only can spend not exceed RM4166?
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50k on GrabPay spending, totally salute.. notworthy.gif

I guess you will need to check when will the 50k quota refreshed, if calendar year, only this month no need to spend. Next year restart again.
fruitie
post Dec 1 2019, 09:36 PM

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QUOTE(tiramisu83 @ Dec 1 2019, 09:27 PM)
Ya, will be refresh in 2020.
Boost is cap RM4500 per month, 60k per year, hmmm
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Well, Boost can withdraw so achievable to many people but GrabPay cannot withdraw. sweat.gif
fruitie
post Jan 1 2020, 01:06 AM

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QUOTE(Dogta @ Jan 1 2020, 12:09 AM)
Hmm, points not credited >.<
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QUOTE(cooldude17 @ Jan 1 2020, 12:09 AM)
Top up already but haven't received the points, anyone get it ?
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Same here. Reloaded at 12.22 a.m. cry.gif
fruitie
post Jan 4 2020, 12:57 PM

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QUOTE(fruitie @ Jan 1 2020, 01:06 AM)
Same here. Reloaded at 12.22 a.m. cry.gif
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Finally after threatening Grab, I will complain to BNM since GrabPay is regulated by BNM, they replied my messages and called me. Earlier, they only replied once right after I sent them regarding this dispute asking for my email and device model. Then, no more response despite I followed up every single day.

To keep this story short, I didn't get this 1k points because I paid straight from HSBC card as my earlier saved HSBC card was declined. So that's my story, it has to be topped up from a saved HSBC card. If only that night had no issue... Sigh.
fruitie
post Jan 4 2020, 01:53 PM

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QUOTE(cooldude17 @ Jan 4 2020, 01:48 PM)
The funny things was even I top up from a saved HSBC card and I think I am the first ppl to do that also didn't received the 1k points because my transactions show 1/1/2020 12am.Luckily after I raise a ticket through the apps , they add in the 1K points.
😂
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What I learnt from GrabPay is don't need to rush to reload because 1k points are available for days, focus on TnG e-wallet first and after surely we will have users to report here they got the points only reload. That's what I did but unfortunately this time failed.
fruitie
post Jan 4 2020, 02:02 PM

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QUOTE(cooldude17 @ Jan 4 2020, 02:00 PM)
I wonder how come some ppl managed to get 2k points ?
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It's 2k points for this month apparently. So they only credited 1k to you? Oops.
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