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> The iPhone XR Discussion Thread | V2, Brilliant. In every way.

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Jay Chua CC
post Apr 23 2019, 02:40 PM

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QUOTE(mrquidz @ Apr 23 2019, 02:35 PM)
Day 8 of owning Iphone Xr (except it's now still in the store for repair since day 1). lmao!
What a pain in ***.

They promised an 1 to 1 exchange... now is waiting for a new stock from the warehouse.. sad.gif
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what happened? Anyway, innm, they will replace with a refurbished set, not a completely new set. biggrin.gif
jumpstat
post Apr 23 2019, 02:52 PM

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QUOTE(Jay Chua CC @ Apr 23 2019, 02:40 PM)
what happened? Anyway, innm, they will replace with a refurbished set, not a completely new set.  biggrin.gif
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I thought would get 1 to 1 exchange since KO on day 1 of ownership?
mrquidz
post Apr 23 2019, 03:11 PM

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QUOTE(Jay Chua CC @ Apr 23 2019, 02:40 PM)
what happened? Anyway, innm, they will replace with a refurbished set, not a completely new set.  biggrin.gif
*
they said will give a new one, not refurbished... i need to return everything including the box and stuffs..
i'll check the serial number later..


QUOTE(jumpstat @ Apr 23 2019, 02:52 PM)
I thought would get 1 to 1 exchange since KO on day 1 of ownership?
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well.. it's a looong story. not that easy to claim since im not buying it from the apple reseller. i'll tell u later once i received the phone.
jumpstat
post Apr 23 2019, 04:21 PM

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QUOTE(mrquidz @ Apr 23 2019, 03:11 PM)
they said will give a new one, not refurbished... i need to return everything including the box and stuffs..
i'll check the serial number later..
well.. it's a looong story. not that easy to claim since im not buying it from the apple reseller.  i'll tell u later once i received the phone.
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OIC. Ok bro. hope everything turns up well for you.
sramesh
post Apr 23 2019, 04:32 PM

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QUOTE(mrquidz @ Apr 23 2019, 03:11 PM)
they said will give a new one, not refurbished... i need to return everything including the box and stuffs..
i'll check the serial number later..
well.. it's a looong story. not that easy to claim since im not buying it from the apple reseller.  i'll tell u later once i received the phone.
*
Surely they’ll give you a new replacement unit. Apple is very professional. Don’t worry.
attw
post Apr 23 2019, 06:06 PM

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QUOTE(mrquidz @ Apr 23 2019, 03:11 PM)
they said will give a new one, not refurbished... i need to return everything including the box and stuffs..
i'll check the serial number later..
well.. it's a looong story. not that easy to claim since im not buying it from the apple reseller.  i'll tell u later once i received the phone.
*
Hmm, where did you buy from? Telco?
mrquidz
post Apr 23 2019, 09:25 PM

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QUOTE(jumpstat @ Apr 23 2019, 04:21 PM)
OIC. Ok bro. hope everything turns up well for you.
*
Thx bro.

QUOTE(sramesh @ Apr 23 2019, 04:32 PM)
Surely they’ll give you a new replacement unit. Apple is very professional. Don’t worry.
*
Yeah.. they gave me tracking no UPS, and the phone now traced from singapore -> today in ShenZhen, China already.. when they said gonna give me a new one from warehouse.. never thought its gonna be that far away.. lol

QUOTE(attw @ Apr 23 2019, 06:06 PM)
Hmm, where did you buy from? Telco?
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Bought it online.. Shoppee more specifically XD

attw
post Apr 24 2019, 08:38 AM

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QUOTE(mrquidz @ Apr 23 2019, 09:25 PM)
Thx bro.
Yeah.. they gave me tracking no UPS, and the phone now traced from singapore -> today in ShenZhen, China already.. when they said gonna give me a new one from warehouse.. never thought its gonna be that far away.. lol
Bought it online.. Shoppee more specifically XD
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Ahh, OK, replacement on the way then. So I’m guessing it’s a US set?
furumiX P
post Apr 24 2019, 09:05 AM

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QUOTE(mrquidz @ Apr 23 2019, 09:25 PM)
Thx bro.
Yeah.. they gave me tracking no UPS, and the phone now traced from singapore -> today in ShenZhen, China already.. when they said gonna give me a new one from warehouse.. never thought its gonna be that far away.. lol
Bought it online.. Shoppee more specifically XD
*
So weird, Singapore --> ShenZhen? Even I bought iPod/iWatch prev from Apple (online) also Singapore --> Malaysia.
Nauts
post Apr 24 2019, 03:03 PM

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QUOTE(furumiX @ Apr 24 2019, 09:05 AM)
So weird, Singapore --> ShenZhen? Even I bought iPod/iWatch prev from Apple (online) also Singapore --> Malaysia.
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Depends on route, UPS does go from Singapore to China then back.

So it's not weird.
attw
post Apr 24 2019, 05:23 PM

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QUOTE(furumiX @ Apr 24 2019, 09:05 AM)
So weird, Singapore --> ShenZhen? Even I bought iPod/iWatch prev from Apple (online) also Singapore --> Malaysia.
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Ya, their central hub is there. Happened to a number of fellas who bought from Apple Online smile.gif
attw
post Apr 25 2019, 07:39 AM

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Best selling phone in the US for Q2

https://www.gsmarena.com/iphone_xr_is_the_b...-news-36740.php
MisterKibz
post Apr 25 2019, 09:46 AM

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QUOTE(attw @ Apr 25 2019, 07:39 AM)
Yeayy !! rclxms.gif rclxms.gif
bukechi
post Apr 25 2019, 10:13 AM

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QUOTE(attw @ Apr 25 2019, 07:39 AM)
i`m impressed...
attw
post Apr 25 2019, 04:20 PM

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QUOTE(MisterKibz @ Apr 25 2019, 09:46 AM)
Yeayy !!  rclxms.gif  rclxms.gif
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QUOTE(bukechi @ Apr 25 2019, 10:13 AM)
i`m impressed...
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Hopefully they take note of it and offer us cheaper iPhones come September - but I doubt it laugh.gif
bukechi
post Apr 25 2019, 04:27 PM

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QUOTE(attw @ Apr 25 2019, 04:20 PM)
Hopefully they take note of it and offer us cheaper iPhones come September - but I doubt it laugh.gif
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ya lor.. come to think of it.. apple never sale their product in mid tier / low end market.. all high end.. but.. its kinda a good thing too
attw
post Apr 25 2019, 04:47 PM

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QUOTE(bukechi @ Apr 25 2019, 04:27 PM)
ya lor.. come to think of it.. apple never sale their product in mid tier / low end market.. all high end.. but..  its kinda a good thing too
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True, but they lose out a lot of market share due to this sad.gif
mrquidz
post Apr 26 2019, 10:51 AM

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Soo.... here's the full story

16/4 - bough my new iphone xr, received it via parcel and activated warranty. BUT, i didn't the plastic that was covering the screen - since i didn't have time to play around yet.

17/4 - went to shop to apply TP, noted the defect. contacted seller / Apple advisor from Apple.com that night, both asked to go to nearest service centre and get a replacement

18/4 - went to the curve Machines, after had a chat with the guy over the counter, he mentioned that eventho the phone is under warranty, since only the screen defect, they'll only change the screen, not applicable in Malaysia for 1-1 exchange (wtf, i had to raise my voice inside..zz).

So i surrendered the phone and straight call Apple Malaysia, told them what happened with some explaination. (Of course laa tak puas hati.. the defect was out of the box.. not even use it yet).

So Apple told me to wait on Monday (since Singapore holiday also on Good Friday) for the news...

22/4 - received call / email from Apple that i'm entitled for a new phone and to wait for the replacement. Received the UPS courier tracking no ( tracking from Singapore to ShenZhen.. and back to Malaysia straight away)

24/4 - my phone arrived and Machine call me to pick up the phone. (yay)

25/5 - Picked up my new iphone and i'm also allowed by Apple to keep the old box with all the stuffs (thx Apple!). And my phone also now is MY set instead of SG set with warranty restarted from 16/4 --> 24/4.

Well I'm very glad to have my new phone and i'm very thankful to Apple for listening and taking it professionally with my problem.


The defect photos - https://forum.lowyat.net/index.php?showtopi...post&p=92419675

user posted image
user posted image
user posted image
TSwestlife
post Apr 26 2019, 11:11 AM

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QUOTE(mrquidz @ Apr 26 2019, 10:51 AM)
Soo.... here's the full story

16/4 - bough my new iphone xr, received it via parcel and activated warranty. BUT, i didn't the plastic that was covering the screen - since i didn't have time to play around yet.

17/4 - went to shop to apply TP, noted the defect. contacted seller / Apple advisor from Apple.com that night, both asked to go to nearest service centre and get a replacement

18/4 - went to the curve Machines, after had a chat with the guy over the counter, he mentioned that eventho the phone is under warranty, since only the screen defect, they'll only change the screen, not applicable in Malaysia for 1-1 exchange (wtf, i had to raise my voice inside..zz).

So i surrendered the phone and straight call Apple Malaysia, told them what happened with some explaination. (Of course laa tak puas hati.. the defect was out of the box.. not even use it yet).

So Apple told me to wait on Monday (since Singapore holiday also on Good Friday) for the news...

22/4 - received call / email from Apple that i'm entitled for a new phone and to wait for the replacement. Received the UPS courier tracking no ( tracking from Singapore to ShenZhen.. and back to Malaysia straight away)

24/4 - my phone arrived and Machine call me to pick up the phone. (yay)

25/5 - Picked up my new iphone and i'm also allowed by Apple to keep the old box with all the stuffs (thx Apple!). And my phone also now is MY set instead of SG set with warranty restarted from 16/4 --> 24/4.

Well I'm very glad to have my new phone and i'm very thankful to Apple for listening and taking it professionally with my problem.
The defect photos - https://forum.lowyat.net/index.php?showtopi...post&p=92419675

user posted image
user posted image
user posted image
*
this is why i love apple. haha.
MisterKibz
post Apr 26 2019, 12:04 PM

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QUOTE(westlife @ Apr 26 2019, 11:11 AM)
this is why i love apple. haha.
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Couldn't agree more....their service is top notch for the hefty price we paying rclxms.gif

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