Boost App Discussion Thread V2

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Boost App Discussion Thread V2, Malaysia's Homegrown Lifestyle E-Wallet

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ericlks91	Mar 13 2019, 07:47 PM Return to original view \| Post #181
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(tansam @ Mar 13 2019, 07:18 PM) Typical copy and paste reply that we all received. Rest assured they will not work on it until u raise 3 to 4 tickets
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ericlks91	Mar 14 2019, 10:49 AM Return to original view \| Post #182
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(TongCN @ Mar 14 2019, 10:08 AM) Yea, just saw. With current boost "new security" it's kinda frust when i wanna top up on the go. Sekejap sekejap said irregular activity cause i top up small amount when i wanna buy things. (╯°Д°）╯︵ /(.□ . \) They think they are playing detective but it is plain bullshit. Not fraud also considered fraud because of their "intelligent" system. Basically just doing something to prove to BNM that they are taking actions after the big case of user kena hacked.
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ericlks91	Mar 14 2019, 03:38 PM Return to original view \| Post #183
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(rivetindigo @ Mar 14 2019, 03:18 PM) Been doing it since yesterday, even reinstall... haih... Even the cs is slow on replying... Slow on replying is not the worst problem. Wait until they reply u, tell u that they will look into this issue and close your ticket. U will never hear from them again I promise Look at the Google play store reviews. Everyone is having same experience. Some users reported can't top up with CC since February but until now no one helped them.
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ericlks91	Mar 14 2019, 06:16 PM Return to original view \| Post #184
On my way Senior Member 626 posts Joined: Nov 2009	Another BS by boost to pass the ball to BigPay? I don't have problem with using BigPay at other places. Just boost.
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ericlks91	Mar 14 2019, 06:30 PM Return to original view \| Post #185
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(xperiaDROID @ Mar 14 2019, 06:22 PM) "Please reach out to them directly" This Pooven really asking to get fired lol. Too bad the 3 worst agents are still there. Namely Sat, Haf, Poo..... 😂 *just go read Google play store review, everyone is furious lol. I don't know who operates boost and let these monkeys tarnish their reputation. Must be another monkey
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ericlks91	Mar 14 2019, 07:48 PM Return to original view \| Post #186
On my way Senior Member 626 posts Joined: Nov 2009	» Click to show Spoiler - click again to hide... « QUOTE QUOTE(Nom-el @ Mar 14 2019, 06:44 PM) I have problem topping up Boost with BigPay since a few days ago. For those transactions that require OTP, I am unable to proceed after entering the OTP. For those that do not require OTP though, the transaction was smooth. Adding the card was not a problem though. I only have problems reloading with BigPay and not other cards. Boost changed the description depending on top-up transaction: - New Boost App SSL-EC - Reload (No otp) Boost App 3D-EC - Reload (With otp) Boost App-EC - Add card RM4 Old Boost App - Reload (No otp) Boost - Add card RM2 I have the same error too. I think the problem is with BigPay though. All other cards did not give me any problem. I have experienced intermittent problems with BigPay with Boost, Shopee, TNG and FavePay. It was working fine at first, then it stopped working, then it was fixed, then it was not working again. Need to find workaround just to get it to work. Good info. I was able to reload without OTP on weekend(less than RM200. More than RM200 it will ask for OTP) Since monday even reload RM10 also it will ask for OTP, and everytime OTP confirm failed. I already checked my OTP million times. So frustrating. This post has been edited by ericlks91: Mar 14 2019, 07:49 PM
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ericlks91	Mar 15 2019, 01:00 AM Return to original view \| Post #187
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(john123x @ Mar 15 2019, 12:25 AM) stimes you need to think from CS's perspective. maybe because i used to work as CS. management loves to use KPI to measure performance. but if CS got lots of unclosed cases, it reflects badly on CS's performance. stimes, they are forced to close case quickly. So u r telling me last time in order to get good kpi u quickly closed the ticket without bothering if u r actually solving the issue? Wow u should give yourself a pat on your back. If I'm those CS I would quit immediately because I'm not contributing anything and getting gaji buta, I will be guilty AF. If everyone operates like this the world will be a chaotic place. Honestly such thing seldom happen in any big organization before. The real bosses are not blind to believe that the CS closed tickets faster than they changed clothes. Like I said only the monkeys allow such thing to happen and turn a blind eye to the outrage of social media and forums. Well I hope they will soon realise they made a big mistake.
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ericlks91	Mar 16 2019, 07:15 PM Return to original view \| Post #188
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(Nom-el @ Mar 16 2019, 06:59 PM) For me, the 1st reload on the same day right after adding the card would require OTP (not talking about the RM4 pre-auth). If I were to reload on the next day, no OTP required for the 1st reload. However, for subsequent reload on the same day, OTP was required again. Btw, for those having problems with reloading Boost using BigPay, was OTP required? For those that managed to reload, was OTP required? Please share your experience. Yes OTP required and failed everytime. Tried my sister's BigPay card, same issue.
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ericlks91	Mar 17 2019, 02:04 PM Return to original view \| Post #189
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(icebryanchan @ Mar 17 2019, 01:28 PM) 🤭🤭🤭🤭🤭 but I still not sure if topup via AMEX is eligible for cash back. Hopefully anyone here can confirm ASAP, my statement is only 3rd of every month Doenst matter which day is your statement. Mbb calculates CB per Calendar month not statement. So everyone is waiting for same day.
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ericlks91	Mar 18 2019, 12:04 AM Return to original view \| Post #190
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(xperiaDROID @ Mar 17 2019, 11:08 PM) If I'm not wrong, 50% cashback (only for selected items though) will be credited to you in the next couple of days, at least according to Boost themselves... But remember to let the cashier scan your code for the first time before he/she scan your stuffs which is for validation, and when making payment, you gotta let the cashier scan your code for the second time. QUOTE(theng168 @ Mar 17 2019, 11:42 PM) Noted and thanks. I thought on the spot discount. I think it is on the spot discount. I read the tnc it says discount and not "cashback". Also check your boost mail for the list of items eligible for 50% discount.
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ericlks91	Mar 18 2019, 06:57 PM Return to original view \| Post #191
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(lkoky @ Mar 18 2019, 06:31 PM) RM175.4 on Scan & Pay over the next 3 days and get a RM17.54 cashback on us the next working day! everyone also getting diff offer & promo. Kind of doubt Boost can honour it. Don't bother. It will never credit auto u have to beg the CS. I raised 2 tickets since 3 weeks ago and my CB still missing until now. They have too many missing cashback already.
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ericlks91	Mar 19 2019, 10:11 PM Return to original view \| Post #192
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(ktyong123 @ Mar 19 2019, 09:43 PM) "Do note that a 2% processing fee will be charged to your Boost Wallet" I am trying to do my first withdrawal to bank account, I see a 2% fee instead of RM2. Is it the withdrawal fee has been changed? Do u not read the tnc? If u read it is stated very clearly.
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ericlks91	Mar 19 2019, 11:51 PM Return to original view \| Post #193
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(xperiaDROID @ Mar 19 2019, 10:32 PM) I thought the angpow shake thing ended a while ago? How come he only got it now? QUOTE(andrekua2 @ Mar 19 2019, 11:11 PM) That triggered my envy but I'm glad it's someone from the forum because most people would say these contest are rigged. Congratulations. QUOTE(alexanderclz @ Mar 19 2019, 11:17 PM) haha, u don't know that for sure Folks don't be too quick to believe what u read online He already made a mistake saying he won 888.80 + 8888. Also why suddenly a newbie with only 1 post suddenly came out to announce that he won? The last time he used LYN was 2015. Call me being paranoid but I don't believe him at all. Also if u read boost's insta or fb u will see boost deleted many comments of users complaining missing cb and this 8888. We have spy here nice try though
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ericlks91	Mar 20 2019, 12:46 AM Return to original view \| Post #194
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(xperiaDROID @ Mar 20 2019, 12:37 AM) I found something worth mentioning from his screenshots... First screenshot is from a Huawei phone, while the second one is from a Samsung phone, both screenshots also taken from different timings... Winning RM 8888 should be RM 888.8 in 10 months, and not more than that... And the campaign already ended a while ago, those who won it should've been already receiving it since last month... Can we say he's trying to make up a story here? I sense something similar to being a Boost promoter. Very high possibility. Remember we were asking se7en to write an article about this since people complaining they don't get the 8888 in social media? 😉 So conveniently a newbie comes in and said he won and thank boost hmmm. His profile screams fake acc to me.
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ericlks91	Mar 21 2019, 09:31 PM Return to original view \| Post #195
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(LemonKnight @ Mar 21 2019, 10:56 AM) Like, I said, there's this mission thing that gives you extra boost coins. Anyway, their selections are nice, I like Make-A-Wish and Tabung Bersamamu for example. Honestly, this was their CS reply to me yesterday morning and to add insult to injury, they marked the message as solved. What a joke. QUOTE(akafoz @ Mar 21 2019, 11:07 AM) lol i was wondering does boost actually broke any Malaysia law by not honoring the promised reward to it's customer? If similar case happened in US, i believe boost had bankrupted.. QUOTE(TongCN @ Mar 21 2019, 11:08 AM) So Boost does not honor the email they sent XD Time to bug them again Trust me I have waited for 2 months for a cashback before. And my latest one I have waited 2 weeks and raised 3 tickets and they kept closing my tickets and asked me to be patient. Well I'm not giving them anymore chances, I have raised this concern as "fraud and misleading campaign to make customers spend more but not honouring the cashback as stated in Tnc. Please do the same and email this issue to bank negara malaysia (bnmtelelink@bnm.gov.my) We can't let boost get away this time, they have been doing this too often and got used to it. xperiaDROID, for your info, I have had enough with the monkeys, 😂 time to do something about it. This post has been edited by ericlks91: Mar 21 2019, 09:37 PM
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ericlks91	Mar 24 2019, 02:41 PM Return to original view \| Post #196
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(enduser @ Mar 21 2019, 09:46 PM) Pm me ur template email Wanna complain to bnm also QUOTE(mrrandomstuffs @ Mar 21 2019, 11:08 PM) can pm me the email template... i want complaint too! QUOTE(alexanderclz @ Mar 21 2019, 11:41 PM) maybe you can share your template here, then perhaps TS can pin it on the first page. time for users to rise. together we stand against unscrupulousity. QUOTE(xperiaDROID @ Mar 22 2019, 01:25 AM) I second this... ericlks91 Mind doing the honors? Sorry for the late reply guys. Was overseas and didn't have time to check LYN. Yes of course I am more than happy to share the template and maybe u guys can help add-on or correct here and there too so that everyone can use it. Just give me ETA 1 day to clean up my personal details from that template then I will share it here
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ericlks91	Mar 28 2019, 10:00 PM Return to original view \| Post #197
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(laymank @ Mar 28 2019, 10:32 AM) maybe the CS also couldn't take it any longer and quit. We all hope some of them quit immediately because they are taking free salary by closing ticket without actually solving any issue.
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ericlks91	Mar 29 2019, 07:23 PM Return to original view \| Post #198
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(Ben Ling @ Mar 29 2019, 05:16 PM) QUOTE(akafoz @ Mar 29 2019, 05:33 PM) No need to beg, some of us have raised multiple tickets and waited 2 to 3 months and cash back still not in. The CS will keep closing your ticket faster than you change you clothes. I understand that some fellow users here said no need to make a big issue because it is a few ringgit. But I beg to differ, it is not the money I'm concern the most, it is their integrity that I want to highlight. Boost is considered as a financial services and a pioneer in ewallet game, so it is unacceptable for them to create misleading campaigns that they themselves cannot fulfill. The point is, if you promised a cashback, whether it is 10 cents or 100 Ringgit, u should honor it. We should hold financial service accountable and attitude that don't care will only help them to get worse. So in view of this, I have created a template that u can copy paste and send it to the relevant departments/agencies that will only take you 1 minute max. I'm doing this not for myself but for the better of everyone and for the better of e-wallet in Malaysia. click on the spoiler below for email template xperiaDROID, here you go, feel free to edit and share it out. 👍 Cc: se7en,fyi, sorry to tag you. enduser, mrrandomstuffs, alexanderclz » Click to show Spoiler - click again to hide... « please feel free to modify the template according to your case scenario. Don't copy bulat-bulat la, put your own scenario to make your own case. This is just a reference template. Also if you can attach all the ticket screenshots of CS closing your ticket, then you have more solid proof! Title: Complaint on Boost e-wallet To: bnmtelelink@bnm.gov.my or any other agencies that suits your issue Dear <Bank Negara Malaysia/ etc.> Name: <your name> Contact no. : <your phone no.> Based on my personal information above, I would like to bring to your attention of the breach of integrity/fraud by financial service e-wallet - Boost (AXIATA DIGITAL ECODE SDN BHD). It has come to my attention that Boost has launched many campaigns aggressively for the past few months promising customer that they will get a "cash rebate" if customer spend a certain amount of money using boost e-wallet application. Based on the terms and conditions stated on the website, and also the terms and conditions on the promotion email that I received, boost has clearly stated that such cash rebate will be credited to customer's e-wallet in 1 working day. However, I would like to stress that boost has FAILED to honour such cash rebate and some of the cash rebate has been pending for more than 1 to 2 months if not longer. I have raised my concern to the customer service department of boost but everytime they have provided me a generic reply promising that such cash rebate will be credited "soon". I would like to confirm that is not the case as I have mentioned some of my cash rebate has been pending for more than 1 to 2 months or so. Also I have raised multiple times on this issue to the customer service, but each time they have closed my dispute ticket as "solved" and never get back to me after, avoiding to honor such cash rebate promised by their campaign. One example is that I have raised 5 tickets within 2 months and yet they did not honour the cashback and everytime they said it will be credited into my e-wallet soon. While the cashback might be a few Ringgit or so, but if boost failed to honour such cash back according to their terms and conditions of the campaign, I would consider this as a fraud and scam to deceive customers to spend more on Boost e-wallet. I hope you can take this case seriously. I would like to seek for Bank Negara Malaysia's help as I believe BNM holds a high standard towards financial services in Malaysia. I strongly believe that such bad customer service attitude by a financial service provider and misleading campaign of boost has no place in Malaysia under the integrity and high standard set out by Bank Negara Malaysia. I hereby kindly request Bank Negara Malaysia to investigate this issue thoroughly before more Malaysians become victim of such cases. Thank you, <you name> This post has been edited by ericlks91: Mar 29 2019, 07:47 PM
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ericlks91	Apr 1 2019, 10:04 AM Return to original view \| Post #199
On my way Senior Member 626 posts Joined: Nov 2009	Further proved my point that this guy has been doing copy paste work this whole time and should be fired immediately!
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ericlks91	Apr 1 2019, 10:39 AM Return to original view \| Post #200
On my way Senior Member 626 posts Joined: Nov 2009	QUOTE(zhlo @ Apr 1 2019, 10:31 AM) Wtf with that cs Nicole.. Ask me for screenshot then mark my case as solved Sabar bro. This is normal for them If u want u can use the template I created to complain to BNM. It is on the 1st page 2nd post. No point raising more tickets because they will keep tagging solved.
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