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 HSBC Global Support Executive, The world local is paying local salary.

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lilfire
post Jul 19 2011, 09:37 PM

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QUOTE(jae joong @ Jul 19 2011, 07:20 PM)
some being called for interview, some been invited to "balik"..including me  rclxub.gif
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erm...
then for safety purpose...
i'll advice u too apply the job again...
coz if all go back then u hav chance,but u mentioned some called for interview...
then a bit shaky..

if u interested in call center then u can pass ur resume to me
i'll ask my ex colleague to refer you c whether can pass 2nd time anot?

or you can also pass to the forum member in page 74 where he is trying to help also.

lilfire
post Aug 1 2011, 08:37 PM

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QUOTE(night1218 @ Aug 1 2011, 12:04 PM)
i juz submitted , wonder when i will get a call from them...
12pm

receive a call from 03-8315 2366 at 11am  but i din manage to pick up = ="
wonder its from hsbc, anyone know?
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yes it is from hsbc...
03-83152XXX will be hsbc phone numbers...
lilfire
post Aug 2 2011, 08:38 PM

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QUOTE(night1218 @ Aug 1 2011, 11:36 PM)
this worries me oso


Added on August 1, 2011, 11:37 pm

dam...missed it.
*
give them a call back...
ask them reschedule ur interview...
lilfire
post Aug 3 2011, 10:06 PM

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HDPM=HSBC DATA PROCESSING (M)

haha XD
i also curious which dept he in smile.gif
lilfire
post Aug 4 2011, 10:58 PM

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QUOTE(James2spooky @ Aug 4 2011, 06:00 PM)
I've also just received a phone interview a moment ago. Am going for site interview next week too. In the phone, the interviewer endorsed me for HK, probably in Cyberjaya.

I'm not sure if I have heard it wrongly, 5 working days do include Saturday? Usually for HK is day time hours, right? Anyone can clarify for me on this?

Also, among Call Centre, Back-end and HSS, anyone can tell me why or what you prefer in particular?
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yes...
working in HDPM means u'll not follow normal weekends or public holiday but hav to follow ur serving country.
But the best part is we get 26days annual leave.

For ppl like me i like it so much coz i hate going out on public holiday as too many ppl.
so by working in HDPM i get to take a row of leave in date i want.
but then wen ur fren meet up during weekends or public holiday tat 1 u need sacrifice la...

I prefer to work in the call center the most.
Well of course job load sucks and job scope r killing...
but pay wise it will be the highest in HDPM.
especially if u r trilingual speaker...and if u can maintain ur call quality then u get to hit the big fat bonus.
my salary will go up to 3.3k sometimes but so far i only able to hit rating 2...
if hit rating 1 then lagi best...!!!

This post has been edited by lilfire: Aug 4 2011, 11:00 PM
lilfire
post Aug 5 2011, 11:02 PM

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QUOTE(James2spooky @ Aug 5 2011, 09:04 PM)
so, am I allowed to bring my laptop and online while I'm waiting for my turn? Do I go "sign-in" or something when I reach there to let them know I'm already there?
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You can bring ur lappy there..
and there is wifi in the lobby area.
so dont worry...

When u reach HSBC cyberjaya for interview u'll have to go in through the front gate + guard.
Just tell the guard u come for interview then they will confirm ur name wif HR.
then only they will let u enter...
lilfire
post Aug 6 2011, 10:31 PM

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Actually kinda feel sorry for u guys to go tru so troublesome interview...

For me,it is actually tru the jobstreet selection...
where HSBC hiring manager and L&D dept and HR will go jobstreet there interview candidates selected by jobstreet.

The whole process was fast n simple.
Reach there around 9am,do english test,interview wit L&D manager,interview wit hiring manager.
Done all before 12pm. N also get to know whether u get the job anot on the same day.
(If they give candidates a form to fill in details and pass to them=recruited.If ask u go home wait for call=88)

Then the next day straight go medical check up.
then after few more days ask us go cyberjaya office take offer letter liao.
2week later go for training ady...

lilfire
post Aug 7 2011, 01:08 AM

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QUOTE(James2spooky @ Aug 6 2011, 11:48 PM)
ah, thanks for the extra info. oh, and 1 more thing, if my interview is at 1pm, and if I'm able to reach there earlier like 10am, will I be kept waiting till 1pm?

When's their (interviewers') lunch time and how long will it be?
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Confirmed you'll be kept waiting till 1pm.
So better dun.

If you reach there earlier they will not let you interview earlier pun.
They will conduct it one shot together with others so that it is not that troublesome.

Lunch time for them not fixed...
Depends on them wat time and how long they want to eat d...
lilfire
post Aug 7 2011, 05:06 PM

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Not really sure but inside the offer letter actually got state need 1 month notice even u r in probation/induction...
If u signed ady then duno they will force you to follow the contract anot.


lilfire
post Aug 8 2011, 08:27 PM

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QUOTE(mhyug @ Aug 8 2011, 02:07 AM)
but then again they say that as legal stuff rarely they chase on since the cost for that compared to them paying you a 1 month salary is way higher thus they dont pursue.you wanna quit fine by them.besides 1st 3 months where got work, training here there do the online thingy=makan gaji buta ony.
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i not sure for your dept

but during my batch training only,
there were 3 mate,2give 24hr notice,1 MIA for 3days.
after that three of them get lawyer letter from hsbc asking to compensate for breach of contract.

amount2compensate=equivalent 1 month salary.


lilfire
post Aug 12 2011, 10:05 PM

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QUOTE(manan @ Aug 12 2011, 09:36 PM)
My induction is on 1september.. any else same day? Must wear formal right.. i was told i am under general processing.. but got many sections such as credit cards...payments..mortgage n stuff.. any idea about the working hours for such department/process?  Many people saying hsbc got allowance and etc..so far no one mentioned anything about it in hsbc..
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No need wear formal actually...
HDPM only monday formal...other days all smart casual~!

lilfire
post Aug 13 2011, 02:11 PM

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QUOTE(night1218 @ Aug 12 2011, 10:56 PM)
u serious? probation period we take basic salary?
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NO...
HDPM probation 6months leh...
if take basic only die very fast la...

for my case,before we really join in the workfloor,
they will have training.Mine is 1month.
So the 1 month no allowance coz u not yet work,jus training.

when on work floor liao then got allowance liao...

This post has been edited by lilfire: Aug 13 2011, 02:11 PM
lilfire
post Aug 14 2011, 04:43 PM

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QUOTE(nia~ @ Aug 13 2011, 04:57 PM)
ur from call center?. which country ?.
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me from Malaysia call center...
hehe
u?

lilfire
post Aug 15 2011, 11:05 PM

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QUOTE(mismeen @ Aug 15 2011, 09:57 PM)
seriously? i tot we can't take any leave during probation period..
@night1218, of kos maa..1 day to collect my robe n settle everything regarding my studies, 2 days for my convo day since it will be held at usm, penang..so far loorh..
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can...
we have pro rated AL ma...
i also take 3 days leave during my probation for my convo...
Convo held in Singapore...

And if your leave is for convo.
Most AMO/MO will aprrove d...

This post has been edited by lilfire: Aug 15 2011, 11:05 PM
lilfire
post Aug 21 2011, 12:34 AM

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QUOTE(nia~ @ Aug 20 2011, 06:12 PM)
owh. singapore. haha.
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lol~!
hahaha~!
actually wen i interview i was suppose to be located to Singapore dept.
But then coz Msia dept tat time need ppl more desperate,
so they put me in Msia.

rclxm9.gif

But now no longer in HDPM... Resigned liao~ sweat.gif
lilfire
post Aug 27 2011, 02:22 PM

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QUOTE(nia~ @ Aug 21 2011, 10:13 PM)
owh. haha. how m'sian customer's ?. stressful arh ?.
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Msia cust still ok.most cust r not bad...
but i heard from my bus mate that frm sg dept they say sg cust is $#%@#$^#$%
haha~!
lilfire
post Mar 3 2016, 12:04 AM

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QUOTE(Firmint85 @ Mar 2 2016, 09:30 AM)
Tq party for d info☺
I have another question, do they inform us if our bg checking is failed?😓🙇
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If they havent hire you they will not inform you.
They will just not hire you XD

If you already with the bank then yes they will when they terminated the person.
Failed bg check sure kena terminated one.
This is the bank policy.
lilfire
post Mar 3 2016, 04:30 PM

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QUOTE(Firmint85 @ Mar 3 2016, 03:38 PM)
Hi berus wine..

Actually im work with local bank at branch level. I dont get any idea which part im failed bcoz dis morning i checked my hsbc taleo profile n its mentioned my job application status is unsuccessful. Fyi i dont have any unlawful resignation or ccris record😐
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Then maybe not bg check or not your problem la? Not all interview failed bcoz of candidates problem ma. Might be the bank side leh?
If you confirmed it is not unlawful resignation or ccris record then you can totally feel free to drop them an email and ask.

Just ask them that even though there is no opportunity to work with them, however, you appreciated the interview session or anything first.
Then you ask is it possible to advise the feedback on your area of development so that you can polish and improve yourself.
But not guarantee if they will come back to you la.


lilfire
post Mar 3 2016, 05:02 PM

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QUOTE(Firmint85 @ Mar 3 2016, 04:50 PM)
Hi lilfire..

Thanks alot for ur kind advice. Actually i heard hsbc now in hiring frozen. Maybe they cutting down cost to hire new employee or my exp is not enough to work at dis IB huhu.. No worries, its ok..thank god i still have work to do or maybe i can try again after 6 mnth☺
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No need heard XD
I'm from HSBC and i confirmed that they freeze headcount!
Coz i'm resigning from my dept recently so they need to get someone to replace me.
But as headcount freeze, they actually need obtain exceptional approval from HQ in Hong Kong! Imagined all the wait to get the approval!
Many departments have been restructured as well.

Thee bonus and payrise for next 2 years also freeze.

But i'm from HSBC not HDPM la. Maybe different i dont know XD

But by saying so, your are lucky that you still working too.
Many big boss also kena made redundant from ourside...

This post has been edited by lilfire: Mar 3 2016, 05:03 PM
lilfire
post Mar 5 2016, 07:55 PM

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QUOTE(party @ Mar 4 2016, 01:58 PM)
HQ in HK? I am pretty sure u not workin in hsbc then. Lol...

There is no freeze anymore..did u not read news? Nx year bonus n increment depends entirely on this year performan e..so there might chance there is or no bonus/uncrement
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Opps... sweat.gif HQ in UK. But for RBWM most of us refer HQ as HSBC HK.
Duno bout your side but our side headcount still freeze sad.gif .
Prev the internal communication is that we do not have any bonus even for 2015.
However, the management later decide to use the 2016 pool of allocation to cover for 2015.
If 2016 performance no good most likely no more ady for 2016.

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