hi cristiano7mu, seems you're quite tense up doing nothing over there, probably they just merge with GBM. But once it officially started I believe you have no time to relax, for every back end do have their target, which is daily volume & RPH (rate per hour), I think it's applicable to HSS as well.

I'm from Spore process, last year transfer from call center, almost 1 year already. Plan to apply lateral transfer again, if can new migration, that will be the best. I'm facing the same problem too, take some time to get my gwis swipe card & hub id, during the first week my job just sitting there & observed how others do Data Entry etc etc.
At call center no such thing happen, I get aspect phone id & LN setup during my 1 month class training, so by the time we start on floor, everything ready, so after a month we start taking call already... so cristiano7mu, which process are you, GBM???

---

Added on March 25, 2010, 9:53 pmnope, GSE stands for (Global Support Executive)- it's a job position, whereas HSBC is company name. For your info, HDPM & HSBC Malaysia is different entity, HDPM is a data centre which is also subsidiary of HSBC Group. Hope my explanation solve your question..

This post has been edited by cheryl08: Mar 25 2010, 09:53 PM

yup, I PM u before, I transfer from call center to back end process, currently in Singapore process...

---

Added on March 28, 2010, 12:19 amThere's no specific requirement as training will be provided.....salary wise, depends on which process you're in...

This post has been edited by cheryl08: Mar 28 2010, 12:19 AM

yup, first time difficult to adapt...after 3 mth should be in order base on my own exp working under US hr (permanently nite shift). It's odd working at nite time, come back the next morning, sleeping, get up in the evening, prepare to go working when everyone back fr work enjoying the good nite sleep. I'm struggling at work place at this hr....huh

I know lots of opportunity, we all appying but no reply from relevant dept or HR, & then another problem is dept head wont released you due to not enough manpower in that particular dept...

I think no matter which process, they're hiring...I can't do anything right now, applying but it's like not applying at all...our application is like 'disappear', this is the 2nd time I apply, both no reply, I'll give up applying for lateral for I know it will be the same..no point applying, right???

job hunting now....gone to career fair last Sat, will be going agn next week, career fair at PWTC. Currently, in Spore process, not US...frustrated with the process, cant wait to be out from here...apply lateral move no reply or feedback...given up hope already.

call centre, US/Can?

actually, it's not fair to extg staff which serve the co for yrs yet they get the same salary as newbie....I heard processing staff will get 1.9k for newbie instead of 1.6k previously. imagine extg staff need to work for how long to get 1.9k (salary revised once a year only). Unlike HSS & GBM every half year salary revised, for newbie 2.1 after 1 yr get will be more than 2.3k already, not too 'sit tai' compare to other back end process.....

yup, night shift like hell & I actually need 3 month 2 adapt work at nite sleep at daytime...(first 3 month I can't sleep during daytime & after start to adapt night shift, when comes to day off, I have insomnia at night, the next day suffer with migraine (take 8 tablet of panadol in one day still cannot recover, the pain continue the next day.....huh that's my experience working at night. I hardly do anything during weekday as by the time I wake-up already 4pm, so I'll wait until my off day then do everything that need to do including shopping. After I change to normal shift hr, again have to adapt to new timing....so, I will never work in night shift ever.....so guys if you have choice never choose to become zombie...

yup, 3 mth bonus, not applicable here, if under business development 6 sigma, maybe (performance bonus)....salary revise every 6 month (but not applicable to all process), actually the 6 month is accreditation but only applicable to HSS & GBM, probably call centre supporting (Can/US), as I got it in my previous process (US call centre)....

yup, it's true the allowance can hit up to RM500-RM600, depends on which dept are u. For HSS & GBM, got higher basic plus allowance (basic is 2.1k + allowance), for call centre, if you're in trilingual (Canto, mand & eng), the sal is (basic+language allw +skill allw +night shift allow).

is it call centre or back end? If call centre is 24/7 (that need trilingual support asian cust that migrate to Can/US). Do clarify with the recruitment agancy. So far not only call centre, there's new migration doing payment also 24/7 supporting HK, never heard there's 6pm-3am shift working hr job here, unless new migration....

You can't choose working location unless the position offered based in KL or both (then maybe you can tell the interviewer you prefer working in KLC)...for you info if call centre then 100% in Cyberjaya whereas if back end process can be either KLC/Cyberjaya, depends on position they offer. KLC only back end process no call centre.

Interview location doesn't indicate which location you work, some interview in Cyberjaya but work in KL or vice versa...

GSE (Global Support Executive), just a job title, meaning that no matter you work under call centre or back end still GSE...if call centre the 100% sure based in Cyberjaya for KLC no call centre only back end process. If you can choose working location, then the position offered in 2 location either Cyberjaya/KLC. Then of course you can choose based on you preference. But if the position only offered in Cyberjaya, then you based in Cyberjaya whereas if the position offered in KLC, then you based in KLC..that's about it...hope I answer your question

You resigned????? I wish to resigned too, busy job hunting since last month, hope to get some reply soon...

Oh I see.....I know lots of them resigning.......my lateral move plan also 'tong ko sui'....must get offer out there then only can 'cabut'...it's good to hear you quit for good......hehe.

Hi, anyone from HSS or GBM, need some info here. I heard from my friend work flow for HSS UK process is real tough, is it? As she worked there before then resigned due to pressure. Then how about GBM? Thanks in advance, any info welcome.

Hi, need some info here, how to find out is there any open door for internal transfer. As far as I know, from HR, HR public folder, Intranet, lift etc. From the info I got fr one of the Manager, the one pace on lift is not updated one....just wondering any other sources beside the one I specify above, to find out there's opening. Thanks in advanced!!!