Cover not 120+ only? I redeemed mine using the 150 cash voucher.

This sos just mentioned that once the screen was detected with green glow, can straight away change for a new phone, the severity of this green is not important.

For those who want to send in to repair, better wait for official news from Huawei Malaysia.



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they are following instruction, until now huawei malaysia think it is normal, that is why the staff wont have any authority to approve your 1 to 1 exchange request. The most they can do is to repair your screen if it is very serious.

for exchange and refund u need to look for higher management, like regional director then he will arrange some1 to contact you. argue with the front desk is useless for now until huawei malaysia announced 1 to 1 exchange for problem phone.

is 51 the batch number? i saw some1 mentioned after u updated to latest version it will show 51.

https://club.huawei.com/thread-17736975-1-1.html

my replacement unit will be here after few working days. hopefully it is the second batch already.

i request for boe screen, but the customer service got no access to the info also unless they open up the box to check, but he assure me if i am still uncomfortable with current replacement, i can let him know again he will find a solution for me.

he is definitely much polite than the front desk. even apologize few times for the inconvenience caused.

Over the phone 1. Then he will give advice to do inspection on one of their sc. The sc i went to do inspection is pav.

Dont so negative first la. Even it is annoying like hell at lowest brightness, but the screen is still ok at medium brightness. Wont affect daily use that much 1. Atleast now the camere is able to take nice photo.

As long as they give me free replacement. I am ok until I get the right unit. Lol


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Didnt they give u the options to either refund or exchange? I got both but i choose exchange coz my old phone given to dad already.. No more phone to use.

Will update here daily after exchange to see if my new unit has the green tint issue.

Can't choose coz they also wont know. Should be able to get my new unit in few more days. Better hope this second batch they solved the green issue already. If not i will keep change till i m satisfied

How many days u been using it?
Some also say if u don have it then u won't have it. I will monitor from day 1 to see if it will really spread.

This post has been edited by holymushroom: Nov 7 2018, 07:38 AM

Google is those lg with issue already that y u will think most lg will have it sooner or later. What about those using good lg screen but was never reported in google?

I also saw samsung iphone google oled having this issue but with other color. Do u mean sooner or later all samsung iphone will have it?

I say this becoz i saw huawei forum some used lg screen for a week already but still think this is hoax even posted out pic as proof. Those ppl they are fine so far.

This post has been edited by holymushroom: Nov 7 2018, 08:41 AM

Pav during the queue for dji drone. I heard they say 6gb is mostly lg screen around 80%.

Ya if not all my free gift will be wasted if i opt for refund and buy again when the screen issue is solved.

Yup getting my replacement this week. Will update again if the new unit is ok or not.

Do u mean the delete new post? I can still see old post with green tint. No wonder that group not much ppl mentioned about the green tint la.

U try to post see they will delete or not. Haha then come back update us. After u post some1 will contact you either refund or exchange to new phone.

I went to pav sc.
No i didnt leave my phone there. They just inspect it for awhile snap some pic then i am free to take back the phone.

That store is so bright, i said in order to show the symptom u have to off the light here. Haha then we both laugh coz it is not possible and there is long queue at sc. So she just suggests I send the photo that I captured to her then she email customer services that is in charge of my phone.

This monday I received call from them saying my phone is badly affected by green tint, he asked if i can exchange my phone for new 1 and they need the old phone to investigate why this happened.

This post has been edited by holymushroom: Nov 7 2018, 02:51 PM

Ya can be, last time I heard from live they delete becoz they tot som1 is pranking and didn't know it is so serious.
But from there onwards they say wont delete any of this post.

So to know for sure is some1 post that pic again and see they will delete or not?

Can u do that since u got your refund already? If they really delete then i will pm their admin to ask. I don1 to piss them off as i might need to exchange my phone again.

u dont go there straight away. it is pointless. they might just tell you this is normal to brush u off. you need to complain first, now fb is a good place since it is being watched and some1 will contact u shortly. i gave them my imei and number, the same day they contact me ask me to one of their sc and he will pre arrange for me.

normally this is what they will do, tell u is normal> if u don agree they replace/repair the screen for u> if u don agree again then only they will do 1 to 1 exchange.

lol, true also, if they delete post they might also kickyou to be safe.



This post has been edited by holymushroom: Nov 7 2018, 03:10 PM

i think no 1 care about this page.

u need to post your complain at huawei 吹水站 to be effective.

not official but in that fb page, alot of huawei staff inside, including a country director.
don spam it will only give them reason to delete and kick you out. show them the photo of your affected unit, ask for 1 to 1. then i think som1 will pm you.

if your post was deleted by them come back and let us know.

pmed you.

This post has been edited by holymushroom: Nov 7 2018, 03:37 PM

Who u pm? The one that contact me ask for imei and my phone no

he just came back from china, the 1 that he deleted was refuse to replace? hopefully now they follow like what huawei china did. if your phone affected by green tint, they will replace until u r happy.