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> Cancel Air Asia ticket, Medical issue Chat

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Aydee
post Oct 16 2018, 10:28 AM

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QUOTE(Duckies @ Oct 16 2018, 10:26 AM)
I'll give it a try. Will go to the nearest branch and ask. Need any special document?
*
Just the med cert. You can do it online in fact.
TSDuckies
post Oct 16 2018, 10:29 AM

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QUOTE(Aydee @ Oct 16 2018, 10:28 AM)
Just the med cert. You can do it online in fact.
*
Where to get the med cert ya? Get from doctor? She's still hospitalized so not sure what kind of med cert I'll need. Where to do online ya?
kashvinvj
post Oct 16 2018, 10:29 AM

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Go to this link

https://support.airasia.com/s/article/How-d...?language=en_GB
TSDuckies
post Oct 16 2018, 10:29 AM

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QUOTE(kashvinvj @ Oct 16 2018, 10:29 AM)
Go to this link

https://support.airasia.com/s/article/How-d...?language=en_GB
*
Thanks man!
kashvinvj
post Oct 16 2018, 10:31 AM

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QUOTE(Duckies @ Oct 16 2018, 10:29 AM)
Thanks man!
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Welcome
TSDuckies
post Oct 16 2018, 10:32 AM

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QUOTE(Aydee @ Oct 16 2018, 10:28 AM)
Just the med cert. You can do it online in fact.
*
QUOTE(kashvinvj @ Oct 16 2018, 10:31 AM)
Welcome
*
Relationship proof documents? What's that? What kind of document to proof I am my mom's son and my sister is my mom's daughter? hmm.gif

Serious Illness / Injuries
Credit Account
(Sub Category 1: Others)
(Sub Category 2: Serious Illness / Injury)
UNFIT TO TRAVEL
A medical certificate from a certified medical practitioner.
Relationship proof documents are required if cancellation includes the travelling companion who is an immediate family member*.
Subject to cancellation fees.
SUSEdBaaBaa
post Oct 16 2018, 10:33 AM

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QUOTE(Duckies @ Oct 16 2018, 10:32 AM)
Relationship proof documents? What's that? What kind of document to proof I am my mom's son and my sister is my mom's daughter? hmm.gif

Serious Illness / Injuries
Credit Account
(Sub Category 1: Others)
(Sub Category 2: Serious Illness / Injury)
UNFIT TO TRAVEL
A medical certificate from a certified medical practitioner.
Relationship proof documents are required if cancellation includes the travelling companion who is an immediate family member*.
Subject to cancellation fees.
*
Birth certificate

Aydee
post Oct 16 2018, 10:33 AM

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From: Malayshire
QUOTE(Duckies @ Oct 16 2018, 10:29 AM)
Where to get the med cert ya? Get from doctor? She's still hospitalized so not sure what kind of med cert I'll need. Where to do online ya?
*
Just preliminary report or letter from the doctor will do, saying this person unfit to travel etc.

https://support.airasia.com/s/customcontact...?language=en_GB
Aydee
post Oct 16 2018, 10:34 AM

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From: Malayshire
QUOTE(Duckies @ Oct 16 2018, 10:32 AM)
Relationship proof documents? What's that? What kind of document to proof I am my mom's son and my sister is my mom's daughter? hmm.gif

Serious Illness / Injuries
Credit Account
(Sub Category 1: Others)
(Sub Category 2: Serious Illness / Injury)
UNFIT TO TRAVEL
A medical certificate from a certified medical practitioner.
Relationship proof documents are required if cancellation includes the travelling companion who is an immediate family member*.
Subject to cancellation fees.
*
Birth cert
TSDuckies
post Oct 16 2018, 10:36 AM

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QUOTE(EdBaaBaa @ Oct 16 2018, 10:33 AM)
Birth certificate
*
QUOTE(Aydee @ Oct 16 2018, 10:34 AM)
Birth cert
*
Oh ya. It's been a while since I used my birth cert sweat.gif
TSDuckies
post Oct 16 2018, 10:39 AM

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QUOTE(PuDing92 @ Oct 16 2018, 10:39 AM)
can bro. my family member did that last time. masuk hospital last minit, just bring letter from hospital as proof. airline give refund
*
Any letter will do or need doctor to write/give one? U do online or go branch?
kashvinvj
post Oct 16 2018, 10:43 AM

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QUOTE(Duckies @ Oct 16 2018, 10:32 AM)
Relationship proof documents? What's that? What kind of document to proof I am my mom's son and my sister is my mom's daughter? hmm.gif

Serious Illness / Injuries
Credit Account
(Sub Category 1: Others)
(Sub Category 2: Serious Illness / Injury)
UNFIT TO TRAVEL
A medical certificate from a certified medical practitioner.
Relationship proof documents are required if cancellation includes the travelling companion who is an immediate family member*.
Subject to cancellation fees.
*
Birth certificate and maybe your parents wedding certificate to proof it... You can use their live chat and get more accurate details.
TSDuckies
post Oct 16 2018, 11:28 AM

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From: Rubber Duck Pond
QUOTE(PuDing92 @ Oct 16 2018, 11:27 AM)
letter from hospital. not necessarily from doctor because if you undergo surgery hospital will have GL  etc. can use that also.

and I do it via email.
*
GL?
gheyfriend
post Oct 16 2018, 11:56 AM

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the one got medical issue, yes, u may get refund in terms of credit...but subject to approval which should be ok if this is a threatening issue
Divou
post Oct 16 2018, 12:02 PM

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QUOTE(Duckies @ Oct 16 2018, 10:24 AM)
Initially ada buy...but when I changed the date it voids the insurance and need to buy again so I don't bother...
I'll be happy even can refund 50%. Only refund for that particular person? How about whole booking if there's 3 person?
*
For the other 2 passengers, better to jyst change the date. Refunds also take long time and countless folliw up
kembayang
post Oct 16 2018, 12:19 PM

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QUOTE(Duckies @ Oct 16 2018, 10:16 AM)
Mine can, I changed before. But now want to cancel.
*
Good info for me. My case last time was due to the system reset to default destination, I didn't realise the change and made payment, burned my money.
ticke
post Oct 16 2018, 12:25 PM

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From: let there be rain
dun expect refund lor.
TSDuckies
post Oct 16 2018, 02:02 PM

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QUOTE(Divou @ Oct 16 2018, 12:02 PM)
For the other 2 passengers, better to jyst change the date. Refunds also take long time and countless folliw up
*
Cancel lo since don't know will take how long.
mmusang
post Oct 16 2018, 02:27 PM

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https://asklegal.my/p/no-refund-policy-illegal-malaysian-law
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