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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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wirelessbuyer
post May 15 2021, 02:54 PM

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QUOTE(ahmy @ May 15 2021, 02:32 PM)
hi, so as for now my speed for now is 500mbps but it is not fully utilized in our rent house with my friends. So since our contract already expired, can we downgrade to 100mpbs wihout penalty? is the process fast or how?
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Yeah, you can do it yourself via time self care. I can even temporarily upgrade from 100Mbps to 1Gbps then week later downgrade back to 100Mbps for testing router purposes, the bills will be prorated. Btw, same as you I also already out of contract and it took about 2-3 working days for the request to be processed.
wirelessbuyer
post Jun 25 2021, 03:14 PM

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QUOTE(das99990428 @ Jun 25 2021, 01:27 PM)
Hi guys

I need assistance in limiting the bandwidth used by my device. here are the details of my simple network configuration in my house.

- TIME 500Mbps
- TIME Tp-Link LAN Port 1 - connect to my Android TV (first floor of the house)
- TIME Tp-Link LAN Port 2 - connect to my Tp-link Powerline (main)

- Tp-Link Powerline 1 - used for my desktop in the study room (same floor with the main router)
- Tp-Link Powerline 2 - used for my own bedroom second floor (with reusing my old router network bridge for my room)
- devices used in my bedroom include laptops, mobile phones, and a second Android TV

My Internet on Android TV reach near maximum bandwidth (around 300+ Mbps sometimes more). And my desktop (can get the same as my Android Tv speed). However, when it comes to the Internet in my bedroom second floor, the bandwidth only around 70Mbps (max).

NOTE: when all simultaneously used at the same time.

My question, how do I limit bandwidth for my Android TV (first floor of the house) since I do not need full speed to watch Netflix/Youtube? I look at several tutorials, they suggesting use a QoS system limits the bandwidth of certain devices. But when I logged into TIME Tp-link router, and go to QoS, I was a bit clueless on how to configure it out (since in the tutorial a bit diff).

Anyone here has experience in limiting the bandwidth of certain devices for the TIME Fibre Tp-Link router? Or perhaps any advice on how to improve connectivity on my second floor?
Thanks

DAS
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Since you are using powerline, then it may cause the bottleneck since it will depend on your house existing electrical wiring. Maybe you could perform speed test via ethernet cable directly from the powerline 2 in your room, to check the incoming max speed.

Btw, the stock router from time is a bit limited in terms of qos functionality, it uses traditional method to prioritize certain device over the others. If you want a per device bandwidth limiter, most of the modern asus routers do support this feature.
wirelessbuyer
post Jun 25 2021, 05:17 PM

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QUOTE(das99990428 @ Jun 25 2021, 04:28 PM)
I suspect my limiting factor is the powerline. I did a speed test from the Powerline 2 in my room, the best I could get is 70 Mbps.

Somebody suggesting for me use mesh, however, can my laptops connect LAN to the mesh router?

Is there any better way for my devices (on the second floor) to connect to the Internet without using Wfi?
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Yes, most mesh nowadays do comes with 2 lan port or more on each mesh unit. You can use it to connect to your laptop to get internet.

The best way to get stable and reliable speed is always via ethernet cable. But if that is not feasible, you can try mesh with wireless bakhaul, buy the tri-band model for the best result.
wirelessbuyer
post Jul 21 2021, 12:24 PM

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QUOTE(ExHolyAngel @ Jul 21 2021, 02:00 AM)
anyone got any idea why the relocation services under the settings icon gone missing? i need to do a relocation request due to house moving.
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Try gear icon > manage plan > relocate service, mine still showing
wirelessbuyer
post Jul 31 2021, 09:36 AM

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QUOTE(polarzbearz @ Jul 31 2021, 06:36 AM)
Actually no idea, it just appeared in my selfcare portal suddenly. I did use TIME for about 2 years now, just ended my 24 months 1gbps contract and downgraded to 100mbps sweat.gif laugh.gif

Not sure if it's a new promo but seems like it from their Tnc. Wonder if anyone sees it as well
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The 300Mbps package appear on my account too few days back, but today it's gone, only 100, 500 and 1gbps .. plus promo to upgrade package with free router but need 2yrs re-contracts, btw I've ended my contract long time ago
wirelessbuyer
post Dec 4 2022, 09:41 AM

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Does time fibre stop providing (dynamic) public IP to subscribers?

Im on 100Mbps plan. After checking on wan router side, the wan ip starts with 10.xx.xx.xx. Have been using nas with dynamic ip for quite a while now, but only notice there are certain service stops working because of this issue.

Can anyone else confirm this issue? thx
wirelessbuyer
post Dec 4 2022, 11:23 AM

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QUOTE(blacktubi @ Dec 4 2022, 10:45 AM)
Another forum users recently reported the same case on the 100Mbps plan.

I am using the 1Gbps plan and I am still getting a public IP.
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I see, thanks for the info. Currently, I'm waiting for their support team to respond to my enquiry.


QUOTE(gooroojee @ Dec 4 2022, 10:51 AM)
Which services get blocked yeah?

Btw, question to other subscribers.. anyone get special loyalty or retention deals from Time? My contract ended a long time ago and thinking if I should ask for a discount and recontract, or jump ship to Maxis/Unifi/others...
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All services that require public ip and/or port forwarding. I'm mainly using synology first party apps. Currently, have to use their quickconnect relay service while waiting for time to resolve this issue.

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EDITED: Time support team call me back and the public ip issue is fixed now. Now wan ip running on 202.184.xx.xx. Took around 2 hours for this issue to be fixed. He did mention about some account migration and seems like my account is part of it, before they revert back hmm.gif

This post has been edited by wirelessbuyer: Dec 4 2022, 12:07 PM
wirelessbuyer
post Dec 5 2022, 01:52 PM

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QUOTE(michaelkkl @ Dec 4 2022, 02:19 PM)
I believe Synology services support IPv6, have you tried that yet?
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Not yet tried with ipv6 😅


QUOTE(jjj2 @ Dec 4 2022, 03:06 PM)
Hi, yes it is confirmed, for 100Mbps, CGNAT (NAT444) has been deployed.
Please call CS to request for Public IP.
Thanks.
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Yeah cs already resolved my issue. Thanks for the confirmation.
wirelessbuyer
post Feb 12 2023, 11:39 AM

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Any time fibre agent here, can pm me for any promo for new 100Mbps registration. Tq
wirelessbuyer
post Apr 1 2023, 07:08 PM

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QUOTE(eXtreMe_cK @ Mar 31 2023, 01:33 PM)
I guess that's the reason why my port forward failed
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Yea notice mine too and contacted cs to request for public ip (for free)
wirelessbuyer
post Jul 22 2025, 11:09 AM

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QUOTE(lkm51 @ Jul 18 2025, 09:52 AM)
called call centre and ask about any promotion for renewing contact for my 600mbps which is due on Sept 25 and they call back and offer this.

you need to ask them to submit the request to the retention or cancellation team because if it's the call centre team, they offer other discount. This is because after my own account, i wanted to downgrade my parents plan to 200mbps

I made a new call and the call centre team only offer RM 10 and RM 50 rebate for 6 months instead so i downgrade the plan to 200mbps and no contract.

Good luck

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user posted image

update : I just got the same offer for my uncle's account..  6 months free..  same method, need to submit request to retention / cancelation team to call back..
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My account is contract free 200Mbps and I'm terminating time to unifi as they have quite a good 'jump isp' promotion right now, also I'm moving out to landed unit soon.

Live chat on selfcare to terminate, they will ask for contact numbers and reason.

A day later cs call to offer free 6 months bill + free relocation fee + 24m contact renewal and only able to accept over the phone only. I decline, then they will open the 'link' to terminate on selfcare which are hidden by default. However there are 30d notice to terminate with 1 month advance payment upon submitting the termination request.

Immediately, open a case with mcmc regarding the 30d notice with some template found over reddit.

The next working days, a different cs call me (assuming the one that handling mcmc case) to verify some stuff before allowing me to terminate within 48h and will be pro-rated and refund for the current month

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