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 TM Starts To Upgrade Streamyx Users 100MB Free, this thread for hutang screamyx users :)

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SUSagewisdom
post Sep 26 2018, 05:35 PM

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QUOTE(boonhan @ Sep 25 2018, 11:45 AM)
so exisitng rm66 user 384kbps, will get 10mb or 30mb?
that so value package.
if that is true, all unifi user flip table.
*
Hopefully you can get, bro! Please update here or PM me. If can get would be nice. thumbup.gif
SUSagewisdom
post Sep 27 2018, 09:01 PM

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According to my 'friend', who asked someone at TM, the so called free upgrade only lasts like one year.

Meaning, if you're paying for Streamyx, say at RM88 and the UNIFI package you're being upgraded to is worth RM129, then, the price is maintained at RM88 for ONE YEAR. Then it reverts back to the market rate of RM129.

Not sure whether this is the case, but whoever is interested can re-check with the customer service at TM point.

***
So, just don't blindly click to upgrade from Streamyx to UNIFI unless you have all the facts on hand. sweat.gif

This post has been edited by agewisdom: Sep 27 2018, 09:02 PM
SUSagewisdom
post Sep 27 2018, 11:05 PM

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QUOTE(SilentVampire @ Sep 27 2018, 10:59 PM)
Unifi is still miles better than Streamyx, and 99% would change to Unifi if it is available, even for a higher price. You are getting much faster speeds and definitely no regrets switching to Unifi.
*
That's true. But since I'm not a particularly heavy user, not in a rush to upgrade. hmm.gif
SUSagewisdom
post Oct 1 2018, 02:06 PM

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QUOTE(misspinky @ Oct 1 2018, 01:17 PM)
» Click to show Spoiler - click again to hide... «
My cousin got this letter from tm, tm send a letter to his house. He already called twice for double checked on 100 and tm point setapak. He got 10mbps with no extra charges by monthly and with no extra contract if migrate to unifi. He also got free 600min calls. But no give stb, just view need to view hyyptv in phone or pc. He already ask about the timeframe for that letter, the customer service said until next year.

By the way, he is on edu package plan that get free hp laptop long long time ago..during that time edu package for colleague or ipt students only can apply for that package. edu package that time for 1mbps, 2mbps and 4mbps, so he apply for 2mbps for starting then he applied for 4mbps (rm88) during that time sst have too but utilities not charges at all..so no sst charges that time. Then after tm launch first thank you surprise he got free webe but he didn't take. Then after year by year, tm promoter offer him 30mbps(rm139 & rm149) & 50mbps(159 & 179) and lastly unifi lite 10mbps(rm129). He doesn't take its all, still maintain never accepted. During that time he also ask from tm livechat why he doesn't got atleast 8mbps / unifi lite on same price because he knews someone also get same price like him but got 8mbps / unifi lite..that is why he still maintain his streamyx..tm livechat answered sorry free speed upgrade already expired..then this year he still got same promotions until this yellow letter the latest promotion. He said he will upgrade to this yellow latest promotion, before that he will reach direct to tm point setapak soon for double check again. By the way he just a regular user, no torrenting or downloading any movies or big size software files. Just watching online streaming like youtube or movie online on weekend. Working days, he just watch tv only because he return home late..lolz..

Anyone get this letter too?  laugh.gif
*
Thanks for sharing.

I'm more or less in the same situation. On Streamyx, can upgrade to UNIFI, got port but don't want to cos of price.

How much is he paying now, monthly on Streamyx? From your information, he is on 4mbps at RM88 now? So he's being upgraded to 10mbps UNIFI at RM88?

That's a good deal buty my questions are:
1. Is this RM88 at 10mbps UNIFI permanent?
2. Is he getting a free landed phone line?

Cos from what I gather from what TM point told them:
1. Price maintained at 1 year only, then reverts back to the usual RM129 for UNIFI 10mbps
2. No more free landed phone line or have extra charges...


SUSagewisdom
post Oct 1 2018, 02:52 PM

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QUOTE(misspinky @ Oct 1 2018, 02:31 PM)
So, you got yellow letter too? What speed they gave to you soon if changed? yes rm88 for 4mbps monthly..that have been told by tm point setapak if he proceed for unifi at the same price rm88 not including sst..yup..

------------------------------------------------
That's a good deal buty my questions are:
1. Is this RM88 at 10mbps UNIFI permanent?
2. Is he getting a free landed phone line?
------------------------------------------------

1) I'm not sure, i will ask him to double check with tm again whether price its permanent every year or not..
2) He got free landed phone line with unlimited free calls. but he want try to maintain existing number. first hand owner(no recycle number).

anyways, i will enlighten him to triple check on your question. He told me that he will go to tm point setapak in end of this month thumbsup.gif
*
Thanks, sis! Do keep me updated, either here or through PM.

My friend called TM, the person said the best they could offer is to maintain the same price but for one year only. Then price reverts back to the official pricing.

Cos' when they put in the package, ask him to make sure he gets the below:
Promo Discount Perpetual

Else, after 2 years contract or one year, price will revert.
SUSagewisdom
post Oct 1 2018, 08:04 PM

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QUOTE(misspinky @ Oct 1 2018, 02:31 PM)
So, you got yellow letter too? What speed they gave to you soon if changed? yes rm88 for 4mbps monthly..that have been told by tm point setapak if he proceed for unifi at the same price rm88 not including sst..yup..

------------------------------------------------
That's a good deal buty my questions are:
1. Is this RM88 at 10mbps UNIFI permanent?
2. Is he getting a free landed phone line?
------------------------------------------------

1) I'm not sure, i will ask him to double check with tm again whether price its permanent every year or not..
2) He got free landed phone line with unlimited free calls. but he want try to maintain existing number. first hand owner(no recycle number).

anyways, i will enlighten him to triple check on your question. He told me that he will go to tm point setapak in end of this month thumbsup.gif
*
QUOTE(petertian @ Oct 1 2018, 07:46 PM)
my dad told me this afternoon Unifi called my dad. They said, only installation and equipment are FREE. But still have to pay RM129 per month (100mbps) (no discount from OKU) i shocked n don't want RM129 cos quite expensive. i currently RM66 (1mbps streamyx) with OKU and no offer unifi.. if RM50 per month 10mbps or 20mbps. i ok

https://forum.lowyat.net/index.php?showtopi...&#entry90446095

Someone else on another thread was told the above... sweat.gif

This post has been edited by agewisdom: Oct 1 2018, 08:06 PM
SUSagewisdom
post Oct 1 2018, 10:47 PM

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QUOTE(misspinky @ Oct 1 2018, 09:59 PM)
pity for this fella..look like tm already stop for oku package..for me better tm make adjustment new price reduced with new package for all type of users. Tm big problems right now, they already make many different prices with different packages that same speed like others that make users got headache..for streamyx starting, why not price reduce at this new era for all users between old and new users, same price with the speed that they used now without extra contract and any hidden terms. unifi most big problems right now, a lot of price offer by them. why not for starting unifi lite 10mbps rm70, 30mbps rm80..for existing users and new user got same price. new users with contract and old users no extra contract just like maxis done now..
*
To be fair, they should. But I guess they want to maintain their profit margins. If they implement what you mentioned above, I think they'll take a huge hit on both their revenue and profit. sweat.gif
SUSagewisdom
post Oct 18 2018, 08:44 PM

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Hi all,

Has anyone on Streamyx but in an existing UNIFI area actually accepted the so called 'FREE' upgrade to UNIFI?

What are the exact terms?
1. Are the monthly charges exactly the same as UNIFI? This is especially for those with permanent discounts and paying below RM99 monthly?
2. Installation charges?

Some feedback would be great.
SUSagewisdom
post Dec 3 2018, 11:47 AM

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5 pages in, can anyone actually tell me:

1. Did any Streamyx user in an existing UNIFI area actually got upgraded to UNIFI for free?

2. If yes to no. 1, then what is the UNIFI package that you got upgraded to? The 30mbps with 60gb quota at RM79 price or the 30mbps with no quota at RM129?

3. What is the price that you have to pay? Does the price stay the same as your existing Streamyx fees? Some Streamyx users have a perpetual discount applied. Is this perpetual discount maintained?

4. Or does the price you have to pay is maintained for a period of time only, say 1-2 years and revert back to the retail price say RM129 at the end of the 2 years contract.

Some simple questions really, but I don't see LYN or Soya Cincau actually making the effort to find out the answers. They just copy and paste the announcements from TM without finding out the actual process.

If anyone that has actually gone through the process, any feedback posted here or PM'd to me, would be much appreciated!
SUSagewisdom
post Dec 3 2018, 02:34 PM

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QUOTE(Milo_O @ Dec 3 2018, 01:58 PM)
See below
1. Did any Streamyx user in an existing UNIFI area actually got upgraded to UNIFI for free?
Yes, upgraded to Unifi Lte 10Mbps

2. If yes to no. 1, then what is the UNIFI package that you got upgraded to? The 30mbps with 60gb quota at RM79 price or the 30mbps with no quota at RM129?
Upgraded to Uniti Lite 10 Mbps

3. What is the price that you have to pay? Does the price stay the same as your existing Streamyx fees? Some Streamyx users have a perpetual discount applied. Is this perpetual discount maintained?
Same as existing Streamyx pricing. Discount is maintain

4. Or does the price you have to pay is maintained for a period of time only, say 1-2 years and revert back to the retail price say RM129 at the end of the 2 years contract.
No, form my understanding, it will be same was what i am paying with no time limit
*
Finally, someone with some concrete answer. rclxms.gif

Just a few more questions then:
1. Installation fees? Did you have to pay for the standard installation or is it really totally free?

2. For point no. 4, can you log into UNIFI and check your plan?
It should show something like the below:
Promo Discount Perpetual
Promo Discount RMXX


3. Last one, did you ask for the upgrade or did they just call to upgrade you? There's the Streamyx upgrade page, where you can ask them to upgrade to UNIFI but the terms and conditions are vague as to pricing.

Many thanks to you and hope to hear your reply soon. notworthy.gif
SUSagewisdom
post Dec 3 2018, 02:47 PM

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QUOTE(Milo_O @ Dec 3 2018, 02:46 PM)
1. Installation fees? Did you have to pay for the standard installation or is it really totally free?
It depends on how the fibre optic cable "installation" into your house. Some prefer to the cable to go thru ceiling (additional charges).

2. For point no. 4, can you log into UNIFI and check your plan?
It should show something like the below:
Promo Discount Perpetual
Promo Discount RMXX

3. Last one, did you ask for the upgrade or did they just call to upgrade you? There's the Streamyx upgrade page, where you can ask them to upgrade to UNIFI but the terms and conditions are vague as to pricing.
TM called.
*
1. I mean the standard installation, was it free? The add-on, understandable if you had to pay extra.

2. Point no 2, em... typo? Didn't really answer my question.

3. Ah, I see biggrin.gif
SUSagewisdom
post Dec 3 2018, 05:11 PM

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QUOTE(cheepet @ Dec 3 2018, 04:20 PM)
1. Did any Streamyx user in an existing UNIFI area actually got upgraded to UNIFI for free?
I was offered free upgrade to Unifi lite 10Mbps at current streamyx price of RM110 without contract. I have rejected. I lodged a complaint to MCMC. Initially did not even allow me to upgrade/apply 100Mbps at RM129.

2. If yes to no. 1, then what is the UNIFI package that you got upgraded to? The 30mbps with 60gb quota at RM79 price or the 30mbps with no quota at RM129?
Same as No. 1. Received e-mail about my complaint and this time allow me to choose the 100mbps but 2 years contract.
*
I see. Seems most upgrade will be to only 10Mbps. sweat.gif
SUSagewisdom
post Dec 3 2018, 10:09 PM

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QUOTE(hashtag2016 @ Dec 3 2018, 08:27 PM)
Maybe we should use HSBB/SUBB/NON-SUBB area instead of UNIFI area , u know, now almost all their internet services was rebranded to UNIFI ...and very confusing...

For HSBB, I don't know if anyone from 1Mbps to 100Mbps, but u can see one person from JB Larkin in this forum was upgraded to 50Mbps (from unifi lite or streamyx,  I forgot..), and he was very happy and posting it anywhere..
For some existing UNIFI user who r original taking the non-perpetual discount(still under contract), they may need to concern the price revert , if u r not one of them  u don't need to worrry about it..

For SUBB, AFAIK, 10Mbps UNIFI lite was offered, paying the same price u r paying now.  (slow, but still usable at the moment) .

For non-subb, some people was upgraded to 4Mbps/8Mbps from lower internet speeds.. (ya, if u need upload speed, u don't feel happy about it, very lame.  btw, I don't think anybody will refuse the speed boost without contract renew..so still worthy for some people lah..)

btw, if u wanna free upgrade , u need to do it before 2018.12.31 . they should had send you the notice through mail ..or u can checking it on their website by yourself.
*
1. True. But non-technical people like me might be even more blur about the HSBB/SUBB/NON-SUBB area.
2. You mean UNIFI user don't need to worry about losing their perpetual discount?
3. I didn't know the free upgrade might end after 2018. No email to me... sad. I checked, it says I'm eligible but no news until now.
SUSagewisdom
post Dec 4 2018, 10:33 AM

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QUOTE(island @ Dec 4 2018, 03:24 AM)
Received mail yesterday in my mailbox. Said free upgrade. Just very confusing, define free upgrade and lots of T&C still blur. Not just this so called free upgrade. Remember the last time free speed upgrade last year? Most users Streamyx silently roll back to the original internet speed if users not noticed it they're getting free speed upgrade before if not checking in Unifi user portal. I got a very bad experience last time installing the Streamyx broadband, first said, all free, later on, mail come with a bill for installation fee and bla bla bla, also double charge me, I already pay the technician for services fee , somehow still included into bill and tmpoint CS just don't bother me. Bla bla bla, yap few hundred ringgit  just for a Streamyx installation. I always be caution now, unless TM auto upgrade everything for free with no string attach.
*
Can you share you mail to me via PM? I've been doing some inquiries on this. I need a copy of the letter so I can ask someone at TM.

If you look at my post above, there are some answers already. But I asked someone at TM and they say the price will only be maintained for one year only. And asking for some proof on the free upgrade.
SUSagewisdom
post Dec 4 2018, 01:54 PM

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QUOTE(island @ Dec 4 2018, 01:44 PM)
Ok, thanks. This looks to be like a normal flyer. Some people actually got a formal letter from TM saying they're eligible for the UNIFI 10Mbps package with the same price and no new contract.

In your case, you've got to be careful and ask all the necessary questions before deciding to upgrade or not.

This post has been edited by agewisdom: Dec 4 2018, 01:55 PM
SUSagewisdom
post Dec 4 2018, 03:53 PM

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QUOTE(cheepet @ Dec 4 2018, 02:09 PM)
In unifi area.... but only offered to upgrade to 10Mbps
*

Sounds good, esp. if they maintain the perpetual discount. But from what I heard, the price maintains only for 1 year and reverts back to full price after that. sweat.gif
SUSagewisdom
post Dec 5 2018, 01:06 PM

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QUOTE(hashtag2016 @ Dec 4 2018, 11:00 PM)
I think they maybe do it case by case at specific level... very hard to make comparison..
If users is paying a expensive price(with tiny discount)/full prices of the package now, it make sense that they keep the perpertual discount...
If you r paying at insane low price ( comparing to other users the get the same speed) for limited of time(usually 2 years), of course they may revert your price after that.
*
Em... You're probably right. Sticking to Streamyx then, no point paying more. sweat.gif
SUSagewisdom
post Dec 19 2018, 08:12 PM

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QUOTE(terence_nwb @ Dec 10 2018, 02:05 PM)
Didn't know there was a thread for this  laugh.gif

My Streamyx 1mbps was upgraded to UniFi Lite 10mbps in October this year, it was 384kbps before TM decided to free up the port and upgraded to 1mbps for me for free last July.

And I checked turbo status page today, it says I'm eligible for 100mbps  shocking.gif

I'm paying only RM 60 (before SST) monthly now  blush.gif

Wasn't expecting another free upgrade in such a short time TBH  laugh.gif
*
You're really lucky. I'm on Streamyx 1.0mbps and so far, no news even on the UNIFI 10mbps. I would be happy just with that upgrade. Maybe have to wait longer.

Did you receive a letter or email when they decided to upgrade you?
SUSagewisdom
post Dec 19 2018, 10:11 PM

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QUOTE(hashtag2016 @ Dec 19 2018, 06:59 PM)
but after upgrading to 100Mbps, will your price revert 2 years later? we heard different thing for different cases..
*
Depends whether the discount is PERPETUAL or otherwise... sweat.gif
SUSagewisdom
post Dec 20 2018, 03:41 PM

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QUOTE(wywy2020 @ Dec 20 2018, 12:20 PM)
both come in same price? I mean the 12 months and permanent.
*
Of course not la... doh.gif
What a question...

If 12 months, maybe at RM70 for one year, then revert to RM129
If permanent, maybe at RM99 forever.

This post has been edited by agewisdom: Dec 20 2018, 03:41 PM

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