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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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vez
post Sep 22 2018, 11:25 AM

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hi sifus here, is transferring UniFi ownership difficult? j

current UniFi is my mother name, just bring my mother go TMPoint and myself will do right??
vez
post Sep 22 2018, 11:43 AM

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QUOTE(SilentVampire @ Sep 22 2018, 11:35 AM)
Yes, but contract might be renewed for further 24 months.
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change owner will renew contract?? blink.gif
vez
post Sep 22 2018, 12:48 PM

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QUOTE(OKLY @ Sep 22 2018, 11:56 AM)
Yes, your mother and new owner need to be present at the TMpoint with MyKad to do thumbprint verification.
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thanks smile.gif
vez
post Sep 23 2018, 11:07 AM

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QUOTE(Dyson Jin @ Sep 23 2018, 12:56 AM)
i downgraded from 800mbps to 100mbps lo..
cuz dont need that much,plus my router only support til 300mbps only..
plus right now i save more money than previous..
Current 100mbps plan+Ultimate hypptv
159+6% sst
Last time Turbo 800mbps+Ruby plus hypptv
219+6% sst
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is it means RM129 for 100Mbps (no turbo entitle) + Ultimate just add RM30?
seems good, i might consider this
vez
post Oct 7 2018, 04:29 PM

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QUOTE(ThorWP @ Oct 7 2018, 04:18 PM)
i wonder if my complain to unifi will change anything. since time announced so much later, and done with their upgrades.

Unifi supposingly should upgrade from 15th Aug, and in their website stating that it will take until Jan 2019.

Why am i paying RM139 for 30mbps, when they have an existing plan of RM79 for 30mbps. Im pretty sure i dun use more than 60GB per month. Meaning im paying an additional of RM60 for around 5 months. Thats RM300++ (include SST).

Unifi, they really monopolised.
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my friend during July check the eligible web site (after few days took down by TM), his UniFi entitled upgrade to turbo from Jan 2019
and when i check mine that time, is from Aug 2018

somehow he got turbo'ed last month September, but mine still not yet sweat.gif
vez
post Oct 14 2018, 02:21 AM

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QUOTE(ASAP @ Oct 14 2018, 12:11 AM)
Hi all, can I confirm that TM is throttling the P2P BT downloading speed? I am using 800Mbps now but can only download 5 to 10 MBps now vs previously I can consistently download at 10MBps at 100Mbps package.

Thanks.
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i tired private torrent at my friend house 800Mbps UniFi, no issue getting full speed ~90MBps, his computer using SSD, not sure will affect speed if normal hdd smile.gif
vez
post Oct 14 2018, 10:50 AM

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QUOTE(garbanicus @ Oct 14 2018, 02:52 AM)
As mentioned in my previous post, I'm able to get 68MB/s download speeds on certain sites. And yeah consistent speeds I mean. So I don't think my PC's network is having any performance issues.

Anyway I just tested the Centos torrent using my iMac to make sure. Wasn't able to go beyond 10MB/s. =[

I'll post the video regarding youtube throttling later. Hope you guys can help test if it's the same.
Is your friend using VPN? I'm using SSD too (NVMe), so don't think that's the issue.
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nope, didnt use VPN
vez
post Oct 14 2018, 11:26 AM

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QUOTE(garbanicus @ Oct 14 2018, 11:05 AM)
What router?
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he uses Asus router, not sure which model could be 68U or the latest 86U, i remember have 3 antenna

but i use my private torrent to try at his house, do you use private torrent tracker?

This post has been edited by vez: Oct 14 2018, 11:29 AM
vez
post Oct 15 2018, 10:33 PM

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QUOTE(OKLY @ Oct 15 2018, 08:33 PM)
Summary of my process:

1) Spoke to livechat, copy paste template replies as expected. However, I insisted the staff to create a report ID for me as I told him I will be using it to raise the matter to MCMC.

2) Lodge a complaint at MCMC with a reason of unfair pricing. Made it clear that I will only accept either one of this two options as a solution, either give me my Turbo upgrade or give me monthly rebates so that I pay RM129 monthly until I get my Turbo upgrade.

3) A week after this MCMC complaint, I see a new report ID created. Then someone from TM called and promised the upgrade will be done within 2 weeks.

4) Since I have this report ID, I kept on following up with livechat every 2 days. On the 4th day (second followup), an hour after my conversation with livechat, a modify order was submitted in the system. Received Turbo-ed SMS about 2 hours after this modify order was submitted.
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what kind of report ID? hmm.gif
vez
post Oct 18 2018, 10:05 PM

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QUOTE(Ahmaz @ Oct 18 2018, 10:03 PM)
Portal down for maintenance  tongue.gif
» Click to show Spoiler - click again to hide... «

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always down, nothing new... up time less than down time
vez
post Oct 25 2018, 10:22 PM

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last two days sms received change hyppTV plan, now my bill today become
RM99 for 100Mbps
+
RM59 for UnifiTV (Ultimate)

RM158 + 6% = RM167.48

i havent get my turbo to 800Mbps, mine suppose eligible, landed FTTH
vez
post Oct 26 2018, 07:55 AM

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my bills now 25 Oct (billing cycle date)
on 23th Oct i received sms HyppTV (UniFiTV) package changed

and on 25 Oct yesterday i notice my bill become like this which is around RM168 (after +6% ST)
previously my 100Mbps RYE 2017 is RM200.xx (after +6% ST), Ultimate RM60 and Ruby RM30, 100Mbps RM99 in my bills

my 100Mbps suppose entitle for 800Mbps turbo upgrade, but have not get yet

Attached Image
vez
post Oct 26 2018, 11:47 AM

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how to know is this free call or no free call?
in fact i dont use the phone lol

Attached Image
vez
post Oct 26 2018, 01:15 PM

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QUOTE(mylinear @ Oct 26 2018, 11:50 AM)
That shows you have the Voice STD20 pack. But others who posted show "(Free)", which yours does not. Maybe you are paying RM20 for that pack?
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i didnt pay RM20, bills for residential voice plan is RM0 as well

QUOTE(fruitie @ Oct 26 2018, 11:50 AM)
This plan has free calls. Once it shows "STD20" means it comes with free 600 minutes free calls to local fixed lines and mobile no.
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thanks
vez
post Oct 26 2018, 10:55 PM

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i am using RT-AC68U, latest firmware

when i NAT Acceleration CTF (Cut Through Forwarding) is enabled i can get max speed 500Mbps for my UniFi 500Mbps package

when i disabled it, i only can get 300Mbps

the problem is when i enabled, after few days, my speed test might drop and drop until 20-30Mbps... if disabled, i can consistently getting 300Mbps forever when running speed test (somehow unable to achieve 500Mbps)

any sifues here can helps? if i leave it disabled, my speed test only close to 300Mbps unable to reach 500Mbps
if i leave if enabled, day by day the router speed seems dropping and have to restart
vez
post Oct 26 2018, 11:08 PM

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QUOTE(fruitie @ Oct 26 2018, 11:02 PM)
I thought you are supposed to get 800Mbps? Why 500Mbps only?
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they reduce my price to 158 sweat.gif
vez
post Oct 27 2018, 12:26 AM

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QUOTE(PoorMan @ Oct 27 2018, 12:12 AM)
Just sharing my experience. Have you also disabled apps analysis, QoS, AiProtection?

I could hit 800+Mbps initially after applying NAT acceleration but then it will slow down to 260-300Mbps tops. Then, I have to turn off and on NAT Acceleration again to hit 800Mbps but it will again drop down to 260Mbps.

Finally, one time when it drops to 260Mbps, I just re-applied NAT Acceleration again (without turning off and on). The setting finally stuck. I have been getting 800Mbps ever since (even after rebooting).
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which Asus router you using? sweat.gif i checked all QoS, AiProtection, apps anlysis all off because i didnt use all the while also, i google search, notice a lot comment from this NAT acceleration, i have no choice to getting 500Mbps have to leave it on... perhaps it is Asus router older model issue? is geeting newer model can resolve this? hmm.gif

i actually notice this problem when getting 100Mbps last year
enabled NAT acceleration, after some time my 100Mbps drop til 20Mbps... need reboot router
after disabled, i can forever hitting 100Mbps from speed test

This post has been edited by vez: Oct 27 2018, 12:28 AM
vez
post Oct 27 2018, 06:18 AM

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QUOTE(PoorMan @ Oct 27 2018, 04:09 AM)
I am using Asus RT-AC68U hardware ver A2 if not mistaken. Firmware is latest from Asus Support 3.0.0.4.384_32799.

Have you tried using another laptop/PC to check speed?
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mine same latest firmware version with yours
i have another laptop i tried speed test with gigabit LAN also same

something wrong with the NAT acceleration feature built into this router, i remember someone recommend me disabled it when i am on 100Mbps when having such issue, the speed drop over days... after disabled no more speed drop over days.. now i have to enabled with it

yours, if disabled, will not hit 800Mbps right? what is the speed if disabled NAT acceleration?

thanks. smile.gif

This post has been edited by vez: Oct 27 2018, 06:18 AM
vez
post Oct 27 2018, 11:02 AM

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QUOTE(PoorMan @ Oct 27 2018, 09:26 AM)
260-300Mbps. Will not drop further after that.

Suggest you raise ticket with Asus Malaysia (https://www.asus.com/my/support/). It seems that your router's NAT acceleration may have a problem. Like mine, have to apply twice to make it work.
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i google search, people claim for peak speed more than 100Mbps should leave NAT acceleration on, dont know how true it is

if is my router problem i still can buy new one, i just want to make sure will new Asus router have this NAT acceleration problem, because AC68U been used for 2 years+, i might consider change to better Asus biggrin.gif just worried the new model will have similar NAT acceleration problem
vez
post Oct 27 2018, 11:54 AM

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QUOTE(JohnLai @ Oct 27 2018, 11:44 AM)
........mind to test something? Change the MTU and MSS to 1480?
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will try that when i get home smile.gif thanks, btw i know there is MTU, never heard of MSS, maybe i can look into my asus router page first

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