went to tm point kepong today  to terminate my unifi advance 50 package since high rise condo will not possible to upgrade above 100mbps...due to vdsl line...

when i was served by malay lady...and i stated i want to terminate my unifi account..she checked my account and quickly mention..Sir we will upgrade for you 500mbps nx week sir..nx week! While i mention not possible at my condo with VDSL...then she mention sir please wait we will upgrade all facility nx year 2019..then i say is ok..just terminate account..suddently..she mention actually my account can upgrade to 800mbps...(WTF..LOL) while i still insist to terminate..she checked my account again without any period of contract..and said sir u need to bring you adapter and tm modem to terminate the account.. 

PETALING JAYA: The telcos may have announced lower prices and faster Internet speeds, but many existing fixed broadband users are complaining that they have yet to enjoy these benefits.

On Sunday, the Malaysian Communications and Multimedia Commission (MCMC) announced that Telekom Malaysia ™, Maxis, Celcom and Time have introduced new entry-level plans below RM100 that are more than 30% cheaper.

But the price reduction and speed increase brought about by the Mandatory Standard on Access Pricing (MSAP), which was implemented on June 8, have yet to trickle down to consumers.

Communications and Multimedia Minister Gobind Singh Deo said in a statement he was aware that not all existing fixed broadband users are enjoying higher speeds and lower prices.

“I will meet with the telco representatives to discuss this matter in the near future. At the same time, I would also like to emphasise that telcos that have offered the new packages should ensure the services are actually implemented.”

Gobind said MCMC is required to monitor the implementation of the new plans and manage all complaints received and to take firm action where necessary to ensure that the services provided are in line with what was promised.

MaxisOne Home Fibre subscriber Leela Krishnan is disappointed that she has yet to receive any update from Maxis.

“No SMS, e-mail or call from the company to tell how MSAP would affect my monthly bill, or what new plans are available for me,” said the graphics designer, 44.

Maxis said the upgrade was not automatic for existing customers as they have to first pick one of two plans – 30Mbps at RM89 or 100Mbps at RM129 per month.

They can do so at the Maxis page, bit.ly/2gacJxB, but will be recontracted for 24 months. Also, customers who break the new contract will incur a RM500 penalty.

Maxis said recontracting is necessary as it is providing a new router which is capable of maximising the higher speed for WiFi, and at no cost to the consumer.

Astro IPTV customers have also been left hanging on the status of their packages as the company has yet to announce anything.

Idzla Hafiz, 34, who is using the Astro IPTV 10 package, said he is paying RM148 for a mere 10Mbps broadband speed, and he has not received any updates.

“I hope I won’t be paying the same amount next month because that means I will be spending RM59 more than Maxis users and still get a lower speed,” he said.

An Astro spokesman told The Star that the company is still in discussion with its broadband partners – Time and Maxis.

“Discussions are progressing well and we hope our broadband partners will extend the same benefits to our Astro IPTV customers,” the spokesman said, adding that it hopes to make an announcement soon.

Meanwhile, TM’s free upgrade for existing users, which started in August, is expected to go on until the first quarter of next year, as it says it has over 800,000 subscribers to upgrade.

Unifi Home 20Mbps or lower subscribers will be upgraded to 100Mbps, 30Mbps to 300Mbps, 50Mbps to 500Mbps and 100Mbps to 800Mbps.

Public relations consultant Daniel Yao, a Unifi customer of seven years, said it is “ridiculous” that Unifi introduced a cheaper plan for new users but long-time users are still stuck in the same plans.

He said Unifi informed him that the only way to opt for the cheaper and faster plan is to terminate his current package and sign up for a new one.

“That means I need to sign a new contract and redo the whole thing at a TM office,” he added.

TM’s Streamyx customers, especially in the outskirts, have also been complaining to MCMC on Twitter that they are still not being upgraded to Unifi and are being forced to pay more for lower speeds due to lack of infrastructure.

“I found out that there are no suggestions provided to address the issues faced by existing Streamyx users, therefore this is something I need to tackle immediately,” said Gobind.

As at press time, TM has yet to respond to queries from The Star.

Celcom, which offers its Home Fibre plans only in Sabah, said it has upgraded all existing customers to the higher speeds and lower prices since September without recontracting.

All its Home Fibre users, starting from 10Mbps, were upgraded to 100Mbps, and their bill reduced to RM120 per month.

The telco said those who have yet to receive their upgrades can contact its customer service line at 1-300-11-3282.

Time also claims that it has upgraded all its existing users and notified them via e-mail.

The 100Mbps plan (RM149) was upgraded to 500Mbps (RM139) while the 300Mbps (RM189) and 500Mbps (RM299) plans were both upgraded to 1Gbps (RM189).

However, the new subscription fees will only be reflected in bills that are issued from Oct 15 onwards.

If users are still facing slow speeds, it recommends that they restart their router and perform another speed test.

It is best done via a desktop or laptop connected to the router via an Ethernet cable, as users may not be able to get the full speed via WiFi.

If nothing works, users can get in touch with Time via 1800-18-1818 or cs@time.com.my.

Thanks for explanation. I have received this email after I have complainted to MCMC. Hopefully TM will not do something tricky to me..

Anybody has not been upgraded yet but get the email already long long ago?

I think this is fake. No such announcement on Unifi webpage. Was going to give them a break and wait until after the 16th to pour more fire on TM. But nope. Tomorrow go flip tables at TM as planned.

Just got out of TM Kepong, filled up a blue form. The lady at the counter said it will be within a week. Feedback to her about the shitty way TM is doing things. She just say she is org bawahan saja. How to make org atasan suffer ah? I'd like to know.

New 30 & 50Mbps under RM100 packages will be introduced ...

just wait for next week, 3rd batch turbo will start from 15 Oct onward.

I called and they asked me to go TMPoint to apply for turbo which i'm going to do now. Messaged their twitter and they gave me that pilot phase reply thing. Will update once I get to TMPoint to do the application process.

no idea. my friend was surprised at how i got turboed so fast and so he went to tmpoint to complain about it.

they told him that since he was not using their official router he will have to wait until next year & when he asked how they know he was using his own router, they just said they can detect the router he is using at home. that's all they told him.

how did u complain?

wifi? or LAN?

Link or apps?

Is your router capable of handling so much traffic?

wt peer connection per torrent 1100? maybe that the reason why you only get around 200Mbps on torrent? try reduce connection peer per torrent to around 100-150 see it improve speed or not