was told minimum 7 days and maximum 14 days.

no, because your router need a BTU

Landed house is it?

If like that, you can do it yourself as long as you have the password of your unifi ID

Went to TM point to upgrade 100Mbps.

Say only take 10min for mine to be upgrade.

Went home after 3 hours still same speed.

Janji capati.

wtf i posted this shit suddenly my speed upgraded.

Confirmed got TM staff stalking in here. 

Thanks guys; finally yesterday que almost 3 hours at TM Points Damansara Utama  and have a long discussion...

1. Current package ? UniFi Advance 30Mbps (Monthly of RM179)
2. Current UniFiTV Ultimate (Monthly RM60)
3. Free upgraded somewhere early year to 50Mbps.
= All above causing bills RM200++

UniFi Package

UniFi Package too

So end up below;
4. Eventually my housing only copper so Max 30Mbps !!!
5. Can't upgrade to 100Mbps due to no.4
6. Don't want upgrade to UniFi Advance Pro 50Mbps @ RM199 !!!
7. Said to them better terminate lol..

after a while she's checking then the staff offer me 30Mbps + Ultimate (call @ flat 20 sen/min) at RM149 + 6% SST + 2 years contract      ok lol but really inconvenience to find and get my butt to TM Points 

Yeah but my package remain same? No offer at all?

Mentari court sunway.HAHAHAHA
NO. I didn't do anything.
Just get a call offer change the vdsl to fiber.
Give the new modem / router
But he did told me another one will come for change my old modem?

So i get the new turbo?
Wow..

I was also promised the TURBO upgrade in 2 weeks after visiting Menara TM. Went there again after 1 week just to make sure. Finally on the day they were supposed to upgrade my line, on the phone they wanted to renew my contract which I didn't want. I rushed to Menara TM to warn them subtly not to renew my contract. Now, Order (Modify) created BUT will only be completed after another 7 days.

EXPECTATION = 2 weeks
REALITY = 3 weeks (hopefully)

This Thursday I would hopefully get the TURBO upgrade. Once again HOPEFULLY they don't play play. Still don't know why they would actually need to send a technician over. They keep emphasizing that because I'm getting 800Mbps and that's why it's more critical? Will there be a case where any equipment or any part of the infrastructure/ hardware outside my house does not support up to gigabit speeds?

All experts here,  I had been reading this thread for sometime after I had gotten by upgrade from Unifi to 500mbps.  Obviously,  500mps is not a guarantee speed depend on the Router types, Notebook wireless adapter type etc.
For my case,  I am getting the following speed for my devices:

Wireless Router:  Asus RT-AC58U 

Wireless Speed Test (5G):

Mobile Phone Samsung Galaxy Note 8:  340 mbps (average)

Notebook Lenovo Thinkpad X series (older model):    140 - 150 mbps (average).  After reading a guidance thread,  I bought a USB 3.0 wireless adapter (Tenda U12) and tried, I see no improvement in download speed. 

My question is, why my laptop download speed is so slow comparing to my mobile phone?      I did use a LAN cable (Cat 5e) and tried the speed test,  it's even slower than the wireless speed.  Quite weird right?

His laptop got only WiFi 2.4GHz.
Galaxy Note 8 is connected to WiFi 5GHz.
Tenda U12 is probably also set to 2.4GHz.

I did use a LAN cable (Cat 5e) and tried the speed test,  it's even slower than the wireless speed.  Quite weird right?

how many hour/days taken to upgarede ur speed? i just went to tmpoint this morning.apply for 100mbps from 30mbps. now @7.16pm still old speed.

5 minutes was the time taken by the installer when they came to my house for upgrade from 10Mbps to 100Mbps when i re-contracted for Unifi 100Mbps BEST.
i asked the installer whether this can be done remotely, he said actually can - but some users do not understand about speed limitation/capability for wired vs. wifi vs. 2.4GHz vs. 5GHz
thus the instruction for 100Mbps BEST is also for installer to come over to answer any questions from the customer.

so the rumours saying that their system/network not capable for Turbo upgrade was also hogwash/i.e. not relevant?
something about TM's infra & system not capable to sustain 800Mbps because of certain 'limitations'.

Anyone experience technical issue after changing to the 129 plan? Stable connection?