QUOTE(matrix88 @ Nov 21 2018, 06:49 PM)
Had 1 of my worst Shopee experience, I bought a small item from Shopee and the seller sent a wrong and not working product to me.
Upon complaining to Shopee, they investigated for 48 hours, then asking for evidence (48 hours), ask to chat with seller (48 hours), admin to check with seller (48 hours) etc.
the whole process took more than 21 days now and they came back and tell me that they are not responsible, and it is between me and the seller.
FYI, the seller had since last month received many negative feedback, with wrong and not working products sold. but Shopee admin is not doing anything
This is the worst platform ever, if you intend to buy there, do it at your own risk. For me, I will try to buy elsewhere for peace of mind
You released the payment to seller, of course Shopee no longer responsible.Upon complaining to Shopee, they investigated for 48 hours, then asking for evidence (48 hours), ask to chat with seller (48 hours), admin to check with seller (48 hours) etc.
the whole process took more than 21 days now and they came back and tell me that they are not responsible, and it is between me and the seller.
FYI, the seller had since last month received many negative feedback, with wrong and not working products sold. but Shopee admin is not doing anything
This is the worst platform ever, if you intend to buy there, do it at your own risk. For me, I will try to buy elsewhere for peace of mind
Nov 21 2018, 07:34 PM

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