No more free shipping

Hi does shopee have return option like lazada? I want to return my item less than 1 month already spoil, the seller have mention 6 month warranty

I had experience. Once you confirmed the order, you unable return to items anymore. For this case, you have to contact the seller, show the order ID and discuss with the seller (supplier). Or manufacturer warranty.

anyone get banned due to abusive of voucher and make multiple account ?

New [ Shopee WEB ] Voucher Code:
https://www.lalalaxx.com/my/shopee

* KINOYES5 : $60-$5 OFF (Use Coupon Code To Get $5 Off Now / $5 off. Expire 24-12. Min $60.)
* PURI10 : $50-$10 OFF (( Purina ) Enjoy $10 Off With A Min. Spend Of $50 At Purina Malaysia / $10 off. Expire 24-12. Min $50.)

Enjoy!

Hi guys, need your help.

During the 12.12 promo I purchased couple of items.

After further checking, I noticed that i have been charged wrongly for my transaction.
After contacting Shopee customer service. They said i have been extra charged 1% because of my credit card. After further reading in this thread it is clear that Shopee are the one who charged me 1% without my prior notice. They not will to refund the 1% amount.

What should i do now? How do i report to relevant authorities?

For now my advice is for you guys to check your credit card statement & boycott Shopee

Which credit card u used?

I believe the 1% is cross border fee due to Shopee payment gateway is cybersource (ie Singapore gateway)

That's right, 1% cross border charges. The extra charge goes to the bank. Not Shopee. We don't see this when Shopee used Ipay88 payment gateway.
Check with your bank. Some bank do not impose this charge.

Unfortunately, if you cancel your purchase, you won't get refund for this charge.

https://help.shopee.com.my/my/s/article/Cre...t-1542969804799

Im using cimb bank. But the purchase is from local seller. Why they should you use cybersource when it is a local purchase?

Whittaker's u can get it under rm20 at jaya grocer

problem with Whittaker's it cannot stand the heat. definitely will melt inside the parcel.

i had bought a few chocs from that shop and other shop. They pack nicely with a plastic like tupperware. surprisingly my whitaker not melt at all during 5 days in postage

Didn't know about this part.. Luckily, all my purchases have always been processed via ipay88. Will keep a lookout for other payment gateways being used during checkout and stop the payment.. Try later and hope to get ipay88 again.

Or just use a credit card that don't have cross border fee...

Meh, will just continue using BP card then..

wow. thanks for the info mate.
definitely a good seller that one.

I had bad experience buying choc online before.

thanks for the info

As I know, they always swing to cybersouce during peak season sales such as 11.11, 12.12 as ipay88 can’t cope with the traffic.

Hope your purchase will be a good experience too bro. Good luck

Thank you

New [ Shopee WEB ] Voucher Code:
https://www.lalalaxx.com/my/shopee

* WIPROSALE : 15% OFF, Max$35, MinBuy$35 (Get 15% Off With A Min. Spend Of $35 On The Wiprounza.Warehouse Clearance Sale / Enjoy 15% off. Max $35. Expire 31-12. Min $35.)
* HETCYES18 : $150-$20 OFF (76% Off Extra $20 Off Home Appliance | Christmas & New Year Voucher Coupon / $20 off. Expire 31-12. Min $150.)

SHOPEE is charging 1% fee to all seller effective 14-JAN-2019


Attached thumbnail(s)