EDIT:

Since this is turning to a proper RFID discussion thread, I'm thinking of making this more informational.

Official TnG RFID Pilot Tester Facebook (Closed Group)
RFID Homepage
RFID User Dashboard

RFID FAQ
RFID Enabled Highway
RFID Fitment Centre

Feedback form to TnG RFID team:
RFID Double Deduction
RFID Lane Detection Issue


How it works:
1) RFID sticket will be installed at your vehicle's headlamp / windscreen at Fitment Centre.
2) You will receive a confirmation SMS stating your RFID tag is active.
3) Reload money to your TnG E-wallet.
4) RFID will deduct money from your TnG E-wallet.

For any assistance, please contact Touch 'n Go Careline at;

Facebook and Twitter @MyTouchnGo
SMS TNG <your query> SEND to 36266
Email to careline@touchngo.com.my
Telephone +603-2714 8888

Feel free to PM me if you feel there is any particular info that needs to be updated here.


Info from

Feedback Form for RFID Lane : Click here
Form to report double deduction: Click here

TnG Careline: 03-2714 8888
Operating Hours: 7am to 10pm daily including public holiday

Courtesy from @wtw0911

FREQUENTLY ASKED QUESTION (Official FAQ from TnG RFID Website)

Q: How much is RFID Tag?
A: During the RFID Pilot Programme, the fee for RFID tag is waived. However, you will still be required to reload the Touch 'n Go eWallet to pay toll charges as per usual.

Q: What happens if someone try to steal my RFID sticker?
A: The RFID sticker will get damaged when tampered with, therefore your Touch 'n Go eWallet balance is safe. During this pilot phase, sticker replacement fee is waived at TNG's discretion.

Q: I am planning to sell off my vehicle. What will happen to my RFID Tag?
A: You are required to terminate the RFID Tag by contacting Touch 'n Go Careline. The new owner of the vehicle has to register for a new RFID tag under his/her Touch 'n Go eWallet account.

Q: If I have both SmartTAG and RFID in the car, will I be charged twice?
A: Under normal circumstances the RFID system will detect the RFID sticker first and will deduct from the eWallet accordingly.

-------------------------------------------------

(Unofficial FAQ)

Q: The toll charge is deducted from my TnG eWallet and TnG card. Can I request for a refund?
A: Yes. Please fill in the double deduction form above and the refund will be processed within 14 working days.

Q: Can I go through a toll when my TnG eWallet has insufficient balance?
A: No you can't. Your TnG eWallet balance must be more than or equal to the toll charge in order to pass through a toll.

Q: Can I generate a PDF report for RFID toll usage?
A: Yes! you can. Please follow the below steps to generate the report.
- Click on the RFID icon on the main page of TnG eWallet
- Click on the RFID serial number with number plate
- Select start date and end date
- Click on submit button
- Choose to email all the transaction history or email the current search result
- PDF report will be sent to your email address shortly

Q: Why is the PDF report sent to my email empty eventhough there is transaction shown in the search result in TnG e-wallet?
A: In order to get a PDF report with transaction, you can't select the same date for start and end date since the time being used to generate the report will be 00:00. Let's say you selected 5 Nov 2018 as the start and end date, the PDF report will only show the transaction from 5 Nov 2018 00:00 to 5 November 2018 00:00 and thus showing an empty report if there is no transaction between the timeframe. The workaround for this is to select T+1 as the end date.

Q: Why isn't the transaction history showing the toll name that I past through?
A: The transaction history for the eWallet will not be showing the toll name but instead, the RFID transaction history will show the toll name. Please follow the steps below if you want to see the toll name.
- Click on the RFID icon on the main page of TnG eWallet
- Click on the RFID serial number with number plate
- Click on any one of the transaction
*****************************************************************


Archive:

So?
Explain a bit.

this is great

will we still have tolls or are the scanners fast enough that we dont have to slow down? because the RFID things I saw at the tolls now seem to need the driver to slow down...

Where to apply 1... i want free chip

Those registered interest to be RFID tester will be start receiving confirmation mail from TnG.
Once confirmed, will need to further furnish some details at provided link for RFID installation.

I'm in also. This Friday install at Bangsar South. Anyone else?

Why so happy with such ancient tech?

i assuming this the 2nd email right after the thank you email from them bout the rfid?

Closed already for tester.

coz free

who don't love free things?

Probably still need to slpw down, as need to wait the barrier tiang thingy to lift.
In future probably will be no more tiang and no need to slow down.

Hehehe, check TnG website

Received the email as well.

Lol... ya pun... since last heard of this news is quite long ago d..

Next instructions on 3rd Sept tomorrow.

I don’t need.

Ahh... Don't think I'm able to install anytime soon. I have to travel overseas on Monday night time but the earliest available time slot is on 6th Sept.


Attached thumbnail(s)

i doubt we won't have the barrier, just scan faster and further so it won't slow u down much... u know la, msia driver, if no barrier, just zoom past only

Well, it definitely helps to ease traffic congestion at tolls especially during festive season LOL

Yup yup, but this time not from CEO, haha

nice..waiting for my 2nd email

Your RFID fitment appointment has been scheduled.

You will need to reload your Touch 'n Go eWallet to pay for toll once your fitment is complete.

Each AM PM session have 30 slots only....

I only available on Sat, choose fitment centre that available on Sat...

Bangsar South centre only available on weekdays

I tried Mex tol and Sat is available
Earliest date for me is 15 September, this weekend not in town

received the email from ceo, next instruction on 3rd sep.

frankly, i rarely go through tolls with rfid, lol, damn liao, sure fail fitment test

I believe it can be done... Sg is doing it, using Mitsubishi's system if I am not mistaken

means toll is not getting abolish any time soon.

Only got CEO email, still waiting for 2nd email.

Mine is at Bangsar, 10 sept

Still waiting for the second email also.

my place using RFID and yes need to drive slowly. unlike using smart tag is using battery than magnet. i confirm every driver have to be patient when passing the barrier. trust me RFID will be biggest failure

This post has been edited by starlight glimmer: Sep 2 2018, 11:53 AM

https://www.google.com/search?client=firefo...iK6g0Zb4sNEPVM:

they are using old tag lah not RFID ....

This post has been edited by starlight glimmer: Sep 2 2018, 11:54 AM

I received the invitation email also.
But ......

well if you look at Smart Tag implementation , it also takes 10 years to be mainstream, it's a good start

I don't think 3re Sept is the installation date.

They will send a second email starting 3 September for installation coordination

I don't think 3re Sept is the installation date.

They will send a second email starting 3 September for installation coordination

Got CEO email but no 2nd email

This post has been edited by RicoT: Sep 2 2018, 11:56 AM

have to stick to windscreen without remove it. depends wether can receive it through the tinted glass. If RFID able to pass through tinted.

This post has been edited by starlight glimmer: Sep 2 2018, 12:01 PM

I'm betting there will be accidents all over after the debut.

Either on windscreen or on headlight

hint, under bumper or number plate. the robber can steal under the car plate. no kidding

how the reload work over there? if not all car compulsory to install this RFID, then there will exist the TnG and cash toll. malaysian drivers sure will abuse the system.

everything is in internet, thats why the touch and go company encourage the car user to reload but what if the phone dies? in the middle of toll? LOL cant even see the shit balance.

Got the ceo email. Haven't received the 2nd email

Never received CEO email

Fak

Nope. It is RFID. Short-range radio. It is common knowledge. I thought I was wrong, but it appears that you are the one who is wrong.

"The Radio Frequency Identification (RFID) technology used also allows an automatic deduction of congestion charge on any vehicle passing under a road pricing gantry during its operating hours. As charges are levied on a per-pass basis, motorists are more aware of the true cost of using their vehicles."

https://www.mot.gov.sg/about-mot/land-transport/motoring/erp

so what is your proposal to this problem? go back to old way and ride horse?

ya it did mention it but is not going to use the machine in malaysia. is a sticker sticks to the windscreen so have to wait and see otherwise when selling will be more difficult and troublesome when it sticks permanent to the screen.

This post has been edited by starlight glimmer: Sep 2 2018, 12:17 PM

Nice

U use smart tag? U check balance every time going to pass tolls?

trust me i have tested, you be the judge

touch and go and smart tag can see the credits at the toll booth but RFID not sure how is it , they said want to check a balance. check through in the internet. I did not say this

This post has been edited by starlight glimmer: Sep 2 2018, 12:21 PM

nah, both countries will use RFID. what is this nonsense about difficult to sell and sticks permanently to screen. are you one of those types that keep your Smartag hidden? Sensible people just sticks the holder onto the windshield

I thought 2018 everyone has smartphone, easier to check anytime anywhere. Convenient what

con is battery dies, internet issue and so on so ya backward is better especially the old folks still dont use a smartphone so you are wrong even my grandparents is still carrying nokia

This post has been edited by starlight glimmer: Sep 2 2018, 12:26 PM

Install app on few phones la. Now many also spotting 2-3 phones.

I saw some they have gate

How come some already received schedule for installation? I only received email from the ceo and asking to wait for 3rd sept for next instruction.

Can't let your grandparents be the stumbling block to our progress.

Don't they have amount display at toll booth? Unless they decide to remove them in the future then that's shit.

I dont have

So cannot register IC because only numbers are accepted for serial numbers.

🙄

This post has been edited by UserU: Sep 2 2018, 12:26 PM

ya have to wait and see if the display can see the balance. but this is what i heard they said for now

Well it’s not MANDATORY to use RFID. Stick with your smart tag lah, no one’s forcing anyone to use this new ‘old’ tech.

simple solution is to allow certain amount of negative balance, (let say -50 and paid upfront as deposit. this deposit can claim back if not use car/rfid anymore in future. not like stupid rm10 cost of t&g card).
give big warning and alert sound when passing toll. this rfid account (e-wallet) also should link to mykad/passport.

but knowing t&g ... i don't think they even consider this. money first implementation later. that rm50 maybe endup as rfid tag installation cost

Nice

Better use bicycle

Use car what if petrol finish?

What if suddenly break down?

Use bicycle u won't have this problem

they cannot catch up the sophisticated technology created by the advance innovation. preferable easy and simple than reload through a phone or internet. they dont use internet so ya how touch and go going to counter this issue on old people.

possibly

There’s a thing called phone car charger, my dude. And are you the type of person that doesn’t run internet while on the go? Sorry to say this but.. catch up with the times. Please.

touch and go company stop selling the smart tag and change to RFID

<a href='https://<referral link removed>/my/news/touch-n-go-has-stopped-selling-smarttags-and-will-replace-with-rfid-tags' target='_blank'>https://<referral link removed>/my/news/touch-n-go-has-sto...-with-rfid-tags</a>



This post has been edited by starlight glimmer: Sep 2 2018, 12:34 PM

i am been pessimistic and you are optimistic, trust me man RFID is going to fail bcoz there are too many troublesome implement RFID

We do have that a decade ago.

Don't know what's the name of it. But car do able to fly thru it without slowly in Down like smart tag speed.

Well we all have to constantly change otherwise we will be left by advances of technology. My parents are in their 60s and they both have smartphones and use them very very well. People who refuse to adopt to changes around them have no rights to complain.

i wonder why u are mad and supporting RFID haha

If you actually bothered to read the FAQ, already say for MyKad u need to get the serial number from the reload receipt.

This post has been edited by Spoilt: Sep 2 2018, 12:36 PM

already 80 plus couldn't adapt to the new gadgets. well cannot complain like what u said

wow.. congratulation to those whose have been selected as first batch pilot tester with free RFID sticker and installation. haha

what if drive different car like using parents car but didnt know the balance is finish. therefore cannot top up coz using parents car. so how to top up through in the apps without actual owner? call parents for help?

This post has been edited by starlight glimmer: Sep 2 2018, 12:40 PM

I doubt they’re gonna eradicate all Smart Tag or T&G lanes. Just how not all lanes are Smart Tag presently.

That’s what they said about the invention of digital camera (RIP film business), CD’s (rip cassete/record player business), and so on and so forth. 🙄

Noted. I hope their age does not hinder them from driving properly though. Plenty of accidents involving old people due to their degraded physical nature like eyesight, muscular strength, and reflexes too.

I think checking balance on their phone is the least of their concern - and other road users as well

Btw, if this new system can link your CC to the tag, that would be nice. You will never run out of balance. In Australia, the tolls are "postpaid", unlike our prepaid systems.

well thats personal stuff but passing toll is a big business though to pass the road. I know what you are trying to say but passing the toll is a huge headache and we pay for the road. end of story

I also got an invitation email. Duno if I should go ahead

Ok.jpeg

Register..done..

Place of appointment..aiiya..too far..

My location..Kuala Terengganu..

Just for the registration..

Sound like got many problem for user

They themselves not confident

At least better than nothing

if no barrier, wat if the car with no RFID just zoomed past...

Damn I want. Havent get the email yet

hopefully users get to choose where to pasang...

dun wanna pasang on headlamp pls.

Power bank
Car Lighter charger got..
And most new cars got usb charger built in. Or at the very least the car radio got usb.

follow singapore, theres a big ass camera under the toll lol

do the phone even need to be online when passing through RFID toll?
not the RFID represent your account and u use your TnG app to check balance and reload only?

no no, they are discussing "checking balance only on smartphone". Someone raised concerns about not being able to check the TNG wallet balance if there are no battery in the phone nor mobile internet

It is a valid concern, but something you can rectify yourself like bringing a usb cord to charge the phone.

Rfid and smart tag are using the same.lane.

Clearly you didn't thought of this through.

This is aimed for people in klang valley area where most of the RFID lanes are.

for the time being. it will likely be like singapore's RFID system which is a free flow.

This post has been edited by wild_card_my: Sep 2 2018, 01:05 PM

some places like KESAS and MEX is with TnG lane...

so, you have to beratur together with TnG users when you are using either of those highways.
what an irony.

i know, the question is to have barrier or not, coz without barrier, there will be no slowdown

oh, check at home...it's that easy
it won't magically deducted if u didn't pass through toll
in fact, i see check using app is better...why?...because i've heard ppl complain when they pass through the toll..the screen didn't show how much and how many balance left(screen faulty)

or since there is gonna be a barrier, thn maintain the screen and app usage...both at the same time should be no problem

just registered. So need to topup the ewallet b4 coming?