maybank may have u-turned the decision to allow or grace period to terminate ended or inexperienced cs to handle

just because we did cancel the card doesnt mean the policy is still valid now.

no written b&w policy. one can only deduce from CS responses.

cashback to the main principal + supps (spending aggregated with principal's)

if the supp get her own principal, she gets her own cashback for the principal (+ any supps)


so, better get principal card.

reloaded grabpay using m2c amex just now. no issue.

it's a clawback of the previously-earned cashback

through...... where?

i what that "through" means. i'm asking the user in his own context.

This post has been edited by cybpsych: Jan 18 2019, 10:16 PM

sometimes, those outside of KV/major cities, their OPT have not been upgraded. so, the service station would have terminal to accept amex.

try walk-in the counter and ask. tedious but not impossible, unless they totally dont accept amex at all. just a quick ask would do.

This post has been edited by cybpsych: Jan 20 2019, 08:04 PM

all cs centers/sop usually need to ask for a reason to be recorded into their crm. this is for data compilation and stats to the mgmt.

same as previously-ended amex 5%. they would've noticed dramatic drop in spending from amex card (but unaware of increase in complaints/card termination). so, who do they turn to? one of it is asking cs center for complaint statistics they received. from the complaints, then they breakdown to list of reasons. the numbers presented to the product/marketing/mgmt for review. they can either react (revise or retract their previous decision) or ignore (stick by their decision).

with the volume of card users out there, and even more incoming calls through cs center, data/stats is the way to find out the trend/behavior of the users out there. that's the voice of customer stats.

// PSA: Maybank Card Centre - Business Hours During Chinese New Year 2019
25 JANUARY 2019

Kindly be informed that our Maybank Card Centres at One Utama, The Gardens Mall and KLCC will be closed for one (1) day, on the first day of Chinese New Year i.e 5th February 2019.

We will re-open for business as usual on 6th February 2019. Should you require any assistance during that period, kindly contact the Maybank Group Customer Care at 1300-88-6688.

We take this opportunity to wish all our customers a Happy and Prosperous Chinese New Year. //

tell them to remove from m2u

keep 10k points to redeem RM25 SST for each maybank cards (except FCB VS); the rest redeem it for vouchers or change to airmiles if u want.

since u can earn TP fast, you'll keep earning for next year's SST redemption again.

read the faq.

redeem after charged.

This post has been edited by cybpsych: Jan 27 2019, 07:00 PM